Haitham Nabil

**/**/**** ******** ***** Yasin, Salmiya, Kuwait +965-********

adm3n1@r.postjobfree.com

Profile

Customer service professional with a demonstrated

commitment to providing incredible service for the past 12 years. Strong communication skills that allow me to listen to a customer’s problem and suggest

acceptable solutions. Quick and thorough decision

maker with the ability to resolve customer concerns while keeping everyone satisfied. Dedication to

keeping my skills and knowledge up to speed by

learning new computer software, working with

innovative customer service approaches and being

part of a team of knowledgeable colleagues.

Work experience

04/2015 – 11/2020 AL FARWANIYAH, KUWAIT

Senior cabin crew

Kuwait Airways

Demonstrating safety procedures, going over

evacuation plans in case of emergency.

Training newer staff and assuring they are on point when it comes to company procedures.

Working with a multicultural team.

Coordinate administrative and managerial tasks.

High Level Of Customer Service.

Leading the on-board team as a cabin supervisor.

Daily Reports & Security Checks.

10/2013 – 03/2015 SHARQ, KUWAIT

Business analyst ( Customer Relations )

Kuwait Finance and Investment Company

(KFIC)

Acted as liaison between contractors, vendors and

owners maintaining transparency and profitability. Analyzing company needs.

Analysis and evaluation of business models and

existing IT solutions.

Analyzing customer needs.

Coaching the product development team.

Collaboration with the agile development teams.

Communicating with various business

stakeholders, obtaining their sign-off on projects. Consumer demographic research.

Work experience

12/2010 – 08/2013 SHUWAIKH, KUWAIT

Sales / customer services

Zain Kuwait

Manage other ad-hoc administrative requests and

operative tasks.

Managing supplier accounts.

Prepare reports as necessary.

Providing account management support.

Resolve all issues relating to accounting, allotment, vouchers, notifications, etc.

Order tracking, data entry and excel management.

09/2006 – 11/2010 ZAHRA, KUWAIT

Account & Finance Executive

Kuwait Bahrain International Exchange (KSC)

Generate monthly accounts closing, reporting and

analysis.

Liaise with auditors, bankers and relevant statutory bodies on related matters.

Manage daily accounting and financial operation.

Responsible for preparation of full set of accounts. Verification and posting all accounting entries,

maintain timely and accurate input of information

in the accounting system.

06/2004 – 04/2006 CAIRO, EGYPT

Financial accountant

Shaker Riyad & Sons Insurance Broker Co.

Advise management on tax ramifications of

business decisions.

Analyze revenues, commissions and expenses to

ensure they are recorded appropriately on a

monthly basis.

Assist in the production of the annual budget and

periodic forecasting.

Assist with corporate tax reporting requirements.

Assist with financial tax audits.

Audit accounts for errors, misinformation, fraud

and overspending.

Communication with plants in any case of issues.

Education

09/2000 – 06/2004 CAIRO, EGYPT

Bachelor degree of international economics

(BIEF)

6th of October University

Obtain knowledge regarding international

economics par excellence.

A deep understanding of economic forces and the

impact of globalisation on goods and factor

markets.

A balanced curriculum of empirical as well as

theoretical courses.

study of economic interactions between countries.

International Trade describes and predicts patterns of production, trade and investment across

countries.

Skills

– LEADERSHIP & MANAGEMENT

Awareness

Relationship Building

Developing Leadership

Skills

Diplomacy

– TEAM BUILDING SKILLS

communication skills

training

Empathy

Written Communication

Active Listening

Summarizing

– ORGANIZATIONAL SKILLS

Decision-making

Coordination

Self-motivation

Stress management

– TIME MANAGMENT SKILLS

Scheduling

Brainstorming

Skills

– COMPUTER SKILLS

Microsoft Word

Microsoft Powerpoint

Microsoft Exel

Lanugages

Arabic (Native) English (Fluent)

Certificates

05/2014

Customer Service Training

Pitman Training Us - KFIC Brokerage

AJ-2214-99587

Step Guide For Customer Service Professionals and

Managers.

01/2014

Anti-Money Laundry Training

Pitman Training Center - Kuwait

BR-22145,44587

The international dimension of Trade Based Money

Laundering and Terrorist Financing.

Systems and controls to try to prevent and detect

Trade Based Money Laundering and Terrorist

Financing occurring.

10/2019

Cabin Crew Services & Hospitality

Management

Kuwait Air ways- Airport Acadymy Kuwait

CCRCA-2214454

Housekeeping Attendant.

Customer Relation Executive.

Packages Training for the customers and also book

their lodging and transport tickets..

03/2020

Customer Services Management

Kuwait Airways

Describe the best practices of a world-class

customer service provider.

Develop a customer-focused mindset for

continuous improvement.

Identify key components that promote customer

retention and loyalty.

References

+965-********

Mr.Ahmed Al-Muzaini

Kuwait Air Ways

HR Assistant Manager

+965-********

Mr.Alaa Afifi

KFIC

Finance Manager

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