Delivery Driver Service Associate
Resume:
Heather McClendon
Mountain View, MO *****
adm3mp@r.postjobfree.com
I haven't worked in over a decade due to being blesed enough to be able to stay home with my 2 kids while they were little. My youngest has since started school and I have never been more on fire for the next chapter of my life. If given the chance, I'll give 110% of myself to prove my dedication and drive to prosper in a world that is getting more scarey all the time. I just want to give my children the knowledge they'll need to succeed in this ever changing world.
Authorized to work in the US for any employer Work Experience
Customer Service Associate
Caseys General Stores Inc - Mountain View, MO April 2010 to October 2010
• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Educated customers on special pricing opportunities and company offerings.
•Capitalized on opportunities to enhance customer experiences and bring in repeat business. Recommended, selected and helped locate merchandise based on customer needs and desires.
Lead Dispatcher
Terrible Herbst Gaming - Las Vegas, NV August 2004 to March 2005
Trained over two employees on accurate triaging and dispatching procedures while personally handling at least one hundred daily calls.
Maintained current knowledge of all personnel in field and all completed deliveries or delays. Oversaw investigation and resolution of customer and vendor issues.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Clerical Supervisor
Sunstate Components - Las Vegas, NV January 2000 to March 2003
Coordinated office activities and operations to secure efficiency and compliance with company policies. Mitigated regulatory risks by guaranteeing program requirements adhered to Design Cad's compliance standards.
Mentored new employees and delivered constructive feedback to increase understanding of job duties. Evaluated employee job performance and motivated staff to improve productivity.
Monitored office inventory to maintain adequate supply levels and order products.
Secretarial Duties/Delivery Driver/Cook's Assistant
Antonio's Pizza - Las Vegas, NV
August 1998 to November 1999
Utilized local road knowledge and GPS software to map routes and specific locations.
Communicated with dispatching regarding changes to routes, deliveries and orders. Responded to job- related inquiries from supervisor quickly and professionally to provide updates on anticipated task completion times.
Followed customer instructions about placement of items and special considerations for handling. Gained complete understanding of duties and job tasks for each shift, prioritizing those requiring immediate completion.
Received and routed incoming calls and correspondence to promote timely communication. Answered at least two hundred daily phone calls on multi-line phone system, wrote out orders for the cook, and helped in the kitchen when needed.
Education
GED in Psychology
Southwest Baptist University - Mountain View, MO
Skills
• MS Office Proficient
• Banking and Financial services
• Background Superior Orgazational Strengths and Skills • Inventory Control Procedures
• Inbound and Outbound Calling
• Invoice
• Processing Strong Communication Skills
• Cash
• Handling Accuracy
• Microsoft Word (2 years)
• Administrative Experience
• Delivery Driver Experience
• Management
• Mentoring
• Pricing
• Research
• Clerical Experience
• AutoCAD
• Microsoft Outlook
• Account Management
• Interviewing
• Business Development
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