Resume

Name: Francis David Lopes.

Email: - adm3il@r.postjobfree.com

Mobile: +91-829*******

SUMMARY: -

With over 12 years of experience as a target-oriented and self-motivated professional in the Hospitality Industry; I have handled a wide range of business responsibilities through Front office Guest Services and Food and Beverage operations. My knowledge, skill and overall experience owe it’s in depth enrichment to challenging stints with top Hotel brand, namely.

The ‘Shell- Mexican Grill Restaurant USA, Asia’s leading Airport Lounge GVK at T2 International Airport, The Grand Hyatt Mumbai, The Royal Caribbean Cruise Line, and Oberoi Trident BKC.

I come with a proven track record of streamlining work flow environment; monitor & motivate team performance and increase productivity while paying close attention to guest satisfaction.

While my work experience wholly lies within the Hospitality Industry premise; I am now keen to move on to any other field or portfolio wherein I may be able to contribute my knowledge and expertise.

I eagerly await for a suitable opportunity in order for my career to branch out and regenerate.

Work Experience: -

Waterstones Hotel & Club: (Mars Enterprises & Hospitality Pvt Ltd)

Designation: – Restaurant Manager ( November 2018 till date.)

Job Profile: -

Coordinate daily Front of the House and Back of the House restaurant/Banquet/Club operations.

Deliver superior service and maximize customer satisfaction.

Respond efficiently and accurately to customer complaints.

Regularly review product quality and research new vendors.

Organize and supervise shifts.

Appraise staff performance and provide feedback to improve productivity.

Estimate future needs for goods, kitchen utensils and cleaning products.

Ensure compliance with sanitation and safety regulations.

Marketing and selling conference and banqueting facilities.

Scheduling reservations.

Operating the facilities profitably.

Planning well so each event runs smoothly.

Checking all bills are paid on time.

Briefing staff and checking the room set-up before the event.

Ensuring the room is turned around, ready for the next event.

Shell Mexican Bar & Grill Restaurant

(9350 FUQUA HOUSTON, TX 77075, 575********)

Designation: – Senior Restaurant Manager (December 2016 till October 2018.)

Job Profile: -

Coordinating daily restaurant management operations.

Delivering superior food and beverage service and maximizing customer satisfaction.

Responding efficiently and accurately to restaurant customer complaints & feedback.

Review product quality and research new vendors on regular basis..

Appraise staff performance and provide feedback to improve productivity.

Ensure compliance with sanitation and safety regulations.

Control operational costs and identify measures to cut waste.

Train new and current employees on proper customer service practices.

GVK Lounge at Chhatrapati Shivaji International Airport T2 Mumbai.

Designation: – Team Leader (First & Business Class Lounge)

Job Profile: -

Responsible of the front office and Lounge operation.

Handling guest complaints and resolving it at guest satisfaction.

Assigning duties to front office and Lounge staff.

Handling First class, Business Premium, and business Class Lounge.

Conducting on floor Trainings for all staff

Ensuring high quality guest interaction, Feedback, compliments & complaints.

Maintaining an effective guest and employee relationship.

Making Requisitions for lounge stores and bar.

Grand Hyatt, Mumbai

Designation: –Guest Service Officer (Executive Club Lounge Supervisor) (1st November 2014 - 4th December 2015)

Job Profile: –

•Taking charge of the staff, the club beverage inventory also responsible for all the liquor & wine changes and their storage.

•To look after day to day operations in executive business lounge.

•Handling guest complaints solving the same at the earliest.

•Handling the cashiering.

•Taking various training sessions for the staff

•Looking after cocktail hour’s service in the business lounge.

•Indenting for liquor and food stores

•Look after all VIPs Guest feedback and complaints and compliments

•Assisting the Duty Manager to prepare various reports

The Royal Caribbean International Cruise Line.

Designation: – Galley Steward (1st September2012– 30th July 2014)

Job Profile: –

•Working in the galley as per U.S.P.H regulations and laws.

•Ensure that all Utilities in your Department stores, restaurant and bars, work according to the standards set in the Hotel Management Manuals & ISM Manual. (Vessel Sanitation Regulations).

•Spot-checks to be made on a regular daily basis. End of cruise general cleaning to be done

•Handling guest complaints solving the same at the earliest.

•Ensuring high quality guest interaction.

The Trident BKC, Mumbai.

Designation: –Assistant Steward (Bar). (1st June2011– 30th January 2012)

Job Profile: –

•Welcoming the guest, Suggesting wines & international alcohol,

Placing and serving the order for the same - looking forward to the guest satisfaction

•Responsible for Coffee Shop, Bar &Room Service Operations

•Assisting Assistant Manager in creating various F & B reports

•Handling food & beverage store, responsible for all requirements of restaurant operation

•Maintaining of effective guest and employee relation

•Development of Food & Beverage sales volume through staff training

.

Industrial training:

Name and place of establishment

Year

Duration

Departments

Intercontinental The LALIT

Mumbai

2009

6months

F & B Service, Front

Office, Housekeeping, Food Production

Other Courses:

Successfully completed Professional Bartending Course from Cocktails & Dreams School of Bar & Beverage Management, Mumbai with ‘A ’Grade. Area of Interest would be always to work and perform in the Bars.

Computer Knowledge:

Microsoft Office (Word, Power Point, Excel)

Opera

Micros

POS (Point of Sale)

Triton

Education:

2010-2011 T.Y.BSC in Hospitality Management passed from St Andrews

College.

2007-2008 Passed H.S.C through St Anne’s Junior College.

2005-2006 Passed S.S.C through St Anne’s High School.

LANGUAGE PROFICIENCY (read, write, speak)

English

Spanish

Hindi

Marathi

Personal Information:

Name : Francis David Lopes

Permanent Address : Valani Colony C Ward, Room No 132,

Orlem, Malad (W), Mumbai-400064

Passport No : Passport N0 H1371668

Date of Birth : 03/08/1990

Martial Status : Single

Hobbies : Listening to Music, Playing Cricket, Working Out.

Signature: -

Francis Lopes.

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