Client Relations Customer Service

Answered incoming calls - average ** per day. Highly motivated to expand knowledge and skills. Advised customers on current traveling conditions and travel itineraries. Ability to work well under pressure. Booked international and domestic air arrangements for large groups. Investigated and resolved service quality and complaints. Handled all clients special requests and air deviations.

Communicated travel information clearly and accurately

Built a rapport with customers and proposed preferred products and services based on their account history and adherence

Assessed client needs and recommended appropriate products or modifications to stay within the companies budget

Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills

Displayed professionalism and product knowledge, which contributed to an increase in client satisfaction

Assisted with projects and other administrative duties for top management

Confirmed reservations for after hours desk for European travelers