Stephanie Cook

Corona, California, United States

951-***-****

adm3el@r.postjobfree.com

WORK EXPERIENCE

January 2009-Current

Team Lead

Rgis Inventory Specialists Ltd

Corona, California, United States

* Supervise teams of between 2 and 30 employees per inventory event. * Assign duties to employees, communicate procedures and expectations of performance. * Provide training and assist new employees * Prepare time sheets. * Provide customer service by working closely with store management during inventory. * Retrieve data and prepare final reports for each event. * Prepare and maintain equipment for each event. July 2002-June 2009

Branch Manager/Lead Travel Agent

Kolanut Travel

Corona, California, United States

Branch Manager Experienced in Domestic and International Government Travel * Maintain staff by effectively recruiting, selecting, orienting, and training employees. Maintain a safe, secure, and legal work environment. Develop personal growth opportunities. * Accomplish staff results by communicating job expectations. Plan, monitor, and appraise job results. Coach, counsel, and discipline employees. Develop, coordinate, and enforce systems, policies, procedures, and productivity standards. * Establish strategic goals by gathering pertinent business, financial, service, and operations information. Identify and evaluate trends and options. Choose a course of action, define objectives, and evaluate outcomes. * Maintain quality service by enforcing quality and customer service standards. Analyze and resolve quality and customer service issues. Identify trends and recommend system improvements. * Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies. March 1994-June 2002

Travel Agent

Sato Travel

Corona, California, United States

Travel Consultant * Made travel arrangements and issued tickets and other travel documents for government employees.

* Handled multiple phone lines with heavy call volume. EDUCATION

2002-2005

Business Admin

RCC

Riverside, California, United States

• Business Administration

SKILLS

Document Management Organizational Skills Spreadsheets Travel Planning Customer Support/Service Travel Agency Software Communication Skills Financial Reporting WORK AUTHORIZATION

I am authorized to work in the following countries:

• United States

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