FADI MAJZOUB

Patient Relation Officer

PROFILE

Seeking for a position with your reputable company, offering diverse experience in Healthcare Management along with exceptional customer care skills to bring excellence in daily operations. Which I believe would be an asset to an organization that aims for progress. In the long term, I aim to reach my full potential and further my growth with your team that will factor in the firm’s advancement

CONTACT

PHONE:

009***********

WEBSITE:

https://www.linkedin.com/in/fadi-majzoub-8194a39b

EMAIL:

adm3dn@r.postjobfree.com

LANGUAGE

Arabic

Native

English

Fluent

French

Fair

EDUCATION

Al Kafaat

2004 - 2007

BT3 (Bacc II) in Hospitality

Al Kafaat

2007 - 2010

Bachelor’s Degree in Hospitality Management

Notre Dame University

2007 - Present

MBA in Business Management and Marketing

WORK EXPERIENCE

Al Zahra Hospital Dubai Patient Relationship officer

2014–Present

Duties & Responsibilities:

Relief the supervisor during his absence.

Provides patient relations service and responds to patient complaints and commendations in a timely manner, to preserve the hospital's image and to promote better patient relations.

Coordinates complaints and grievance process according to current regulations and standards of AZHD.

Assembles and complies fairly complex and confidential information or data and describes contents in a written report.

Data entry of all complaints, grievance, comments into the PCMD (Complaint Management System).

Submits a monthly report on patients' complaints analysis and follow-up as well as receiving any complaint arising from IPD, OPD and ER department, and reports observations to the department concerned.

Monitors patterns Identifies and points out any special issues, concerns, risks, and initiates appropriate follow-up about issues that decrease patient satisfaction.

Use of quality improvement opportunities and implanting system changes.

Assists and counsels managers regarding complaint process (Patient experience Committee).

Expert in verbal and written communications for closed loop responses to patients, families, and staff.

Manages and coordinates activities involved in scheduling VIP patients' booking and liaises with admission and Out-Patient Department to ensure VIP patient handling is optimal.

Escort patients and guests on formalization rounds of the hospital's facilities.

Serves as a central resource for information concerning patient’s rights and responsibilities, advance directives, current policies, protocols, and ethical issues. Provides consultation on issues that influence patient rights

Provide follow-up and feedback on the results of analysis reports to the Patients' Complaint Committee.

Maintain relations with all hospital staff to ensure adequate provision of quality patient service and guest relations.

Consultation with staff and physicians.

Reports any observable unprofessional or improper action from Employees to the supervisors of the concerned departments, and reflect on the quality of service and the hospital's image.

Develops and recommends strategic and operational plan for Patients' Relations Office.

Supports accreditation planning and preparation efforts for the achievement of the goals of Hospital.

Saida Governmental University Hospital Hospitality Service Manager

2012–2014

Duties & Responsibilities:

Taking responsibility for the business performance of the following departments:

oLaundry Service

oEnvironmental service: Gardening, House Keeping, Waste Management…

oSecurity

oReception

oDietitian Nutrition

oKitchen,catering,cafeteria

oOrderly

oConference room

oCustomer care

Analysing, planning and developing departments.

Preparing reports

Creating and executing plans for department and staff development.

Setting budgets and/or agreeing them with senior management.

Audits, competencies.

Planning and coordinating departments

Front-of-house:

Coordinating, organizing and supervising the entire operation of the departments during scheduled shifts.

Managing staff and providing them with feedback.

Responding to customer complaints.

Ensuring that all employees adhere to the company's standards.

Recruiting, training, orienting and motivating staff.

Enforcing systems, policies, procedures, and productivity standards

Maintain quality service

Le Royal Assistant Restaurant Manager

2010–2012

L’Ecole Hoteliere De Al-Kafaat Stock Manager

2008–2010

4B Sporting Club Floor Manager

2007–2008

Saida Country Club Floor Manager

2005–2006

SKILLS

Purchasing Assistant training course.

Leadership Skills training

Reduction and management of nosocomial Infection

Professional Communication skills training

Stress Management training

Fire and Safety training

Infection Control training

ICU Infection Control training

EFFICIENT

MICROSOFT OFFICE (WORD, EXCEL, POWERPOINT), MEDINOUS: HOSPITAL MANAGEMENT SYSTEM (HMS), SAGE 300, OMEGA SYSTEM, MICROS, DOLLY AND ORCA HOP

PERSONAL INFORMATION

Date of birth: 16/04/1987

Marital Status: Single

Nationality: Lebanese

Driving licence: Obtained

Current Visa: Under company’s visa

Contact this candidate