Leah Binos

Phone: +639********* Email: adm391@r.postjobfree.com C:\Users\giljun\Downloads\adm391@r.postjobfree.com

Block 101 Lot 29 St. Louie Deca Homes, Loma de Gato Marilao, Bulacan 3019

PROFESSIONAL SUMMARY

A dedicated and customer-oriented professional with 10 years combined experience in sales and customer service.

QUALIFICATIONS

Strong leadership and management skills

Knowledgeable with MS Office

Knowledgeable with quality assurance systems and process.

Specialization with different types of customers.

WORK EXPERIENCE

TaskUs

Customer Support Specialist September 2020 - Present

Determining causes of delays for deliveries.

Conducting inspections for suspected fraud accounts.

Performing up to date tasks and documentation.

Mentoring newly hires.

CONVERGYS

SME November 2017- February2020

Sales Analyst March 2017 – November 2017

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the company.

Supporting the teams or clusters in the absence of managers.

Cascading updates and mentoring newly hires.

Recognition Awarded:

Top Rookie March – April 2017

Top Agent March – November 2017

Aditya Birla Minacs

Financial Analyst January 2012 – December 2016

Verifier October 2012 – December 2016

Responsible for assisting customers about their financial situation.

Identifying the documents provided by the customers.

Supervises recordings.

Checking the quality of call.

Recognition Awarded:

Top Agent January – October 2012

EDUCATION

Sampaguita Highschool

REFERENCES

Available upon request

Contact this candidate