Pamela Cheatom

***** ***** *** • Lancaster, CA **536 • 661-***-**** • adm37e@r.postjobfree.com

Objective:

Seeking a position where my professional experience and education will allow me to make immediate contributions as an integral part of a progressive company with room for growth and advancement.

Education and Training:

Bachelor of Arts Degree, Business Administration, Management concentration

Florida Institute of Technology, Melbourne, Florida (August 2016)

Summary of Qualifications:

Earned numerous employee awards and recognition during a nine-year career at Bank of America.

Experience training colleagues on best practices of daily operations as well as company policies.

Supervised and led a team of personnel to maximize their potential and excel.

Proactively identified and resolved employee conflicts as well as disputes with customers.

Solid time management, attention to detail and organizational skills, prioritizing tasks on deadline.

Experience executing and managing contracts, including working closely with clients and vendors.

Proficient with Microsoft Office Suite.

Professional Experience:

Staff Training:

Analyzed performance metrics in order to develop or modify training to teach staff best practices.

Educated team members on best practices of daily operations as well as company policies.

Trained staff how to resolve customer complaints in a diplomatic, tactful and professional manner.

Team Leadership:

Mentored, motivated and coached individuals and groups to maximize their potential and excel.

Assessed daily business needs to prioritize projects before delegating assignments to personnel.

Led a team of call center representatives, including evaluating their individual performance.

Proactively identified and resolved conflicts between employees and implemented favorable solutions.

Client Relations:

Communicated effectively with colleagues, customers and vendors in person and over the telephone.

Worked closely with customers to find optimal solutions to challenges or potential problems.

Negotiated contracts with clients that were in the best interests of the company and its affiliates.

Administrative and Contract Management:

Planned and executed general compliance, regulatory and service level agreement (SLA) requirements.

Supervised the return and processing of documents as part of a thorough, detailed process.

Work History:

2020-2021 Kern County Superior courts- Revenue Recovery Collection specialist, Court Specialist

2002-2011 Various Positions - Bank of America, Lancaster, CA

Senior Operations Manager, Loss Mitigation; Loan Resolution Specialist/Auditor, State Mediation; Senior Resolution Specialist, State Mediation; Short Sales Analyst; Customer Service Supervisor

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