Servicing Specialist Financial Aid
Resume:
Work History
Vibrant Admissions Representative with experience and passion for
assisting students throughout the admissions process. Comprehensive knowledge of admissions procedures and curriculum options. Strong leadership and management skills with ability to accomplish multiple tasks while contacting potential students.
Admissions Representative
Fortis College/Education Affiliates, Indianapolis, IN Presented information session speeches to explain
perks, benefits and details about enrolling.
Maintained confidentiality when addressing sensitive information with tact and diplomacy.
Communicated clearly and listened attentively
throughout interview process to facilitate exchange of information.
Focused and observant of individuals' verbal and
non-verbal communication cues such as tone,
inflection and body language.
Highlighted features of campus by directing virtual campus tours for potential students.
Converted leads to enrollments at rate of 90%.
Met with potential students to support admissions
process, answer questions and explain degrees
offered.
Conducted over 600 recruitment phone calls each
month to attract new students.
Supported students through admissions process and
answered any questions.
Collaborated with various departmental staff to
organize activities, presentations and meetings for potential enrollees.
Reviewed admissions applications to check students' eligibility for acceptance.
Conducted interviews with participants to assess
eligibility.
Spoke to groups of prospective students about
enrollment, institution benefits and features during information sessions.
2020-10 -
Current
Admissions
Representative
RENEE S
KNIGHT
Contact
Address
Arcadia, IN, 46030
Phone
adm36t@r.postjobfree.com
Skills
Negotiation
Quality Assurance
Time Management
Sales background
Ability to communicate
effectively
Administering interviews
Flexible
Critical thinking
Knowledge of CampusVue
Inbound and outbound calls
Knowledge of financial aid
College application
knowledge
Excellent interpersonal skills
Servicing Specialist II
Carrington Mortgage Services LLC, Westfield, IN
Collect on delinquent accounts.
Set up arrangements.
Fiserv, Outlook, Western Union Speedpay, Internet
Explore.
Negotiation skills, Time Management.
Recognized as top performer and Employee of
Month.
Prioritized and organized tasks to efficiently
accomplish service goals.
Motivated and encouraged team members to
communicate more openly and constructively with
each other.
Demonstrated leadership by making improvements
to work processes and helping to train others.
Conveyed acceptance or rejection to customers by
telephone.
Served customers ifriendly, efficient manner
following outlined steps of service.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Delivered exceptional level of service to each
customer by listening to concerns and answering
questions.
Actively listened to customers, handled concerns
quickly and escalated major issues to supervisor.
2017-10 -
2020-09
Accounts Receivable Coordinator
Pinnacle Partners, Carmel, IN
Manage workman's comp accounts that are
delinquent to bring current.
Internet Explorer, Microsoft Word, Excel, People Soft, Medcheck.
Negotiation skills, Time Management.
Reconciled daily AR ledger and verified proper
posting.
Verified discrepancies and resolved clients' billing issues
Updated aging reports based on daily audits.
2017-07 -
2017-10
2015-11 - Collections Representative
Coastal Credit LLC, Indianapolis, IN
Manage sub-prime accounts that are delinquent to
bring current.
Put order in for repossession of vehicle.
Use primrose to take payments.
Dialer system, Mega Sys, Internet Explorer, and
Microsoft Word.
Negotiation skills.
Time Management.
Handled contracts and payments on accounts.
Used effective questioning techniques to clarify why debtors were delinquent.
Utilized skip tracing resources such as background checks and loan documents.
Reasoned with customers and attempted to
negotiate full balance payments.
Advised debtors on payment options and set up
payment plans.
Notified customers of delinquent accounts with
attempt to collect outstanding amounts.
Used skip tracing resources to locate debtors and
updated information in company system.
Reviewed collection reports to determine status of collections and amounts of outstanding balances.
Resolved challenging situations with friendly but firm strategies.
Used probing techniques to determine debtors'
reasons for delinquency.
Negotiated to collect balance in full.
Counseled debtors on payment options and
arranged installment agreements.
Maintained high volume of calls to meet demands
of busy group.
Used skip tracing and other techniques to locate
debtors.
Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
Worked in call center environment handling manual
and automatically dialed outbound calls.
Achieved performance goals on consistent basis.
Researched accounts and completed due
diligence to resolve collection problems.
2017-05
Education
Trained new team members on scripts, company
services and performance strategies and provided
mentoring.
Delivered exceptional customer service on all calls while maintaining calm and professional demeanor
in challenging circumstances.
Servicing Specialist III
Sallie Mae Servicing, Fishers, IN
Used automatic dialer to receive inbound calls to
assist colleges regarding borrowers' loan application holds.
Maintained 96% or higher on Quality Assurance
assessment.
Identified issues, analyzed information and provided solutions to problems.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to
promote safe working environment.
Served customers in friendly, efficient manner
following outlined steps of service.
Actively listened to customers, handled concerns
quickly and escalated major issues to supervisor.
Offered friendly and efficient service to all
customers, handled challenging situations with ease. Maintained excellent attendance record,
consistently arriving to work on time.
2007-06 -
2011-05
Associates of Science: Paralegal
Brown Mackie College - Indianapolis, IN
2013-07
Contact this candidate