STEPHANIE GILL

**** ************* ******

Sparks, Nevada 89436

775-***-****

E-Mail: adm33w@r.postjobfree.com

OBJECTIVE Interested in an Administrative position, possibly in a Medical environment, which would provide an opportunity to utilize acquired skills in a mutually beneficial manner. SUMMARY OF

QUALIFICATIONS Customer service, collections, scheduler and administration. Retired from Internal Revenue Service following 22 years experience as a Revenue Officer. Possess great verbal and written communication skills, as well as computer skills with both Apple and Windows. Extremely efficient at talking on the phone and entering accurate information into a computer.

EDUCATION *High School (Emphasis on Business Skills), Antioch, CA - 1969

*MTI Business College Inc., Concord, CA – Certificate in Office Management – 1970

*Skills include Customer Service, Call Center, Customer Care, Document Control, Data Entry and Customer Support.

WORK HISTORY

6/18 to 1/21 DOCUMENT CONTROL

CIOX – Reno, Nevada

Audit and Quality Review medical charts. This position required extensive use of Office 365, as well as in-house programs.

9/00 to 5/18 SELF EMPLOYED

Payroll / Bookkeeper / Tax Preparation – Reno, Nevada Responsible for doing business books and payroll for small businesses. As an Enrolled Agent prepared tax returns in compliance with the IRS code and also prepared individual tax returns.

5/93 to 8/00 PHONE BANKER / PROFILER

Wells Fargo Bank Call Center – Reno, Nevada

Trained by Gallup as a Profiler for Wells Fargo for hiring employees nationwide. Briefly was a phone banker before being promoted to Profiler. Responsible for training new Profilers in Omaha, NE.

1991-1993 SENIOR COLLECTOR / CUSTOMER SERVICE

First California Mortgage/Mortgage Service of CA – Reno, Nevada Lead for Collection and Customer Service on delinquent loans. Page 2

STEPHANIE GILL

Resume

WORK HISTORY (Continued)

1990-1991 Residential Advisor

Job Corp – Reno-Stead, Nevada

Residential Advisor for the girls’ dorms for both day and swing shifts. Assisted young adults with personal skills, educational goals, and worked with them in meetings. Counseled and advised them to help achieve their goals and insure success in their future endeavors. Responsible for day shift room checks and swing shift worked with students on life and living skills.

Prior Experience Started working at the San Francisco Presidio and at the Port of Chicago as secretary to Special Weapons. Four years experience at the Veterans Hospital in Martinez, CA as a Ward Clerk, Clinic Clerk and Admission Clerk. Spent 22 years with the Internal Revenue Service as a Revenue Officer and Enrolled Agent and currently maintain that status/certification.

REFERENCES Available upon request.

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