Benefits Specialist / Benefits Account Executive
Resume:
Resume (Elisabetta Pastena)
RESUME
ELISABETTA PASTENA Tel: 215-***-**** (cell)
Email:adm31y@r.postjobfree.com
Residence: Telford, PA, USA
Spoken and written languages: French, English, Italian STUDIES
April 2021: Pennsylvania Life Accident and Health Licence obtained
January 2016: Awarded the Full agent licensing LLQP for Ontario February 2012: Awarded the title C.A.A.S. from the Chambre de la sécurité financière
(Certified Employee Benefit Advisor)
December 2011: Awarded the title of CEBS
from the International
Foundation
(Certified Employee Benefit Specialist)
December 2011: Awarded the title of CMS
from the International
Foundation
(Compensation Management Specialist)
October 2008: Awarded the Certificate of
Group Insurance Plans Advisor
from the AMF (Autorité des marchés financiers -
Mandatory Québec license)
December 2006: Awarded the title of GBA
from the International
Foundation
(Group Benefits Associate)
September 1997 to December 1997: McGill University (Course on Financial Securities) January 1993 to April 1996: Concordia University
Bachelor Degree in Actuarial Sciences
with Distinction
Minor Degree in Business Studies
September 1990 to June 1992: Collège de Maisonneuve D.E.C. in Health Sciences (Québec College Degree)
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Resume (Elisabetta Pastena)
ACTUARIAL EXAMS (1994 to 1999)
Examinations 100, 110, 120, 130 and 135 (SOA)
COMPUTER LITERACY
Excel, Word, Powerpoint, Virtual meetings platforms, Outlook and other software used for the purpose of insurance
SKILLS
● Expert analytical and problem-solving skills
● Expert verbal and written communication skills and presentation skills
● Able to manage simultaneous responsibilities and projects by respecting various deadlines
● Detail oriented
● Able to work independently and within a team setting
● General knowledge of Medicare products (currently studying for AHIP certification)
● Knowledge of COBRA, HSA and various financial arrangements, and voluntary insurance products
WORK EXPERIENCE
October 2018 to July 2019: Sales Associate
Winners (TJX Canada)
August 2018 to Today: Retail Entrepreneur (Online sales) July 2018 to July 2019: Melaleuca Entrepreneur
Health and Wellness Company
December 2017 to August 2018: Jewelry Entrepreneur Owner of ‘My Gem Spark’
Online store – Retail sale of vintage and
vintage style jewelry worldwide
February 2017 to August 2017:
PBAS Group: Regional Director, Quebec & Group Insurance Plans Advisor
● Managing a team of 12 unionized employees
● Approving time off and special requests
● Mentoring the team and giving advice on improving efficiency and effectiveness in daily tasks and short term to mid term goals
● In charge of very large union groups (clients) in the province of Quebec, to develop and maintain solid relationships with them, review their benefits plans, renewals, financial arrangements, and helping with any other benefits needs and questions May 2016 to February 2017:
Trinome Consulting: Group Insurance Plans Advisor and Business Development
● Assigned book of business to develop and maintain solid relationships with clients, working mostly with mid-size clients, from approximately 20 lives to 500 lives and various needs and financial arrangements
● Advocate for clients and liaison with insurance carriers 2
Resume (Elisabetta Pastena)
● Designing benefit plans as per clients’ needs and available budget: Group Insurance Plan designs that include any combination of: Life and AD&D, LTD, STD, Health, Dental, Optional Insurance products and Employee Assistance Programs (EAP)
● Preparing Request for Proposals (RFPs) for clients, determined as per each client’s needs, to be sent to the insurance carriers at large
● Analyzing proposals and renewals for clients received from insurance carriers
● Preparing spreadsheets
● Preparing renewal and proposal analyses (following RFPs) presentations
● Negotiating with insurance carriers with respect to renewals and proposals (quotes)
● Providing clients with quarterly claims experience reports to monitor plans’ performance and use as a tool to plan for renewals
● Financial arrangements analyses: non-refund/fully insured, refund, bilateral, unilateral, ASO and Stop Loss
● Presenting plan design options and costings
● Providing employee contributions scenarios
● Conducting employee presentations as part of the clients’ renewal process and new benefit plan implementations
● Mentoring peers and peer review of all documents for quality purposes (spreadsheets, presentation, analyses, etc.)
● Maintaining and managing client information
● Monitoring eligibility through insurance carrier portals
● Direct contact (front line) with clients in my book of business for any questions they may have, to meet with them for renewals, proposals, annual meetings and any other needs clients may have
● Direct contact (front line) with insurance carriers
● Prospecting/cold calling mostly medium sized clients to help them by reviewing their current benefits and presenting Trinome’s offer
● Securing meetings with prospects
● Presenting other lines of benefits (cross selling) as per clients’ needs: for example, retirement plans, human capital, individual insurance for key employees
● Closing sales
May 2014 to May 2016:
Groupe Pastena: Owner and Group Insurance Plans Advisor (my brokerage firm LLC)
● Prospecting/cold calling mostly small to medium sized clients to help them by reviewing their current benefits and presenting my offer (between 4 lives to approximately 500 lives)
● Securing meetings with prospects
● Closing sales
● Conducting employee presentations as part of the clients’ renewal process and new benefit plan implementations
● Advocate for clients and liaison with insurance carriers
● Designing benefit plans as per clients’ needs and available budget: Group Insurance Plan designs that include any combination of: Life and AD&D, LTD, STD, Health, Dental, Optional Insurance products and Employee Assistance Programs (EAP)
● Preparing Request for Proposals (RFPs) for clients, determined as per each client’s needs, to be sent to the insurance carriers at large
● Analyzing proposals and renewals for clients received from insurance carriers
● Preparing spreadsheets
● Preparing renewal and proposal analyses (following RFPs) presentations
● Negotiating with insurance carriers with respect to renewals and proposals (quotes)
● Providing clients with quarterly claims experience reports to monitor plans’ performance and use as a tool to plan for renewals
● Financial arrangements analyses: non-refund/fully insured, refund, bilateral, unilateral, ASO and Stop Loss
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Resume (Elisabetta Pastena)
● Presenting plan design options and costings
● Providing employee contributions scenarios
● Maintaining and managing client information
● Monitoring eligibility through insurance carrier portals
● Direct contact (front line) with clients for any questions they may have, to meet with them for renewals, proposals, annual meetings and any other needs clients may have
● Direct contact (front line) with insurance carriers October 2013 to March 2014:
Homewood Health: Director of Business Development, Quebec
● Presenting Employee Assistance Program (EAP) and Wellness Programs
● Preparing proposals to employers as part of their group insurance plan September 2007 to October 2013:
Mercer: Group Insurance Plans Advisor -
Consulting services to clients (Group Insurance/Benefits) and Business Development
● Assigned book of business to develop and maintain solid relationships with clients, working with mid-size and large size clients, from approximately 30 lives to 1,000s of lives and various needs and financial arrangements
● Advocate for clients and liaison with insurance carriers
● Designing benefit plans as per clients’ needs and available budget: Group Insurance Plan designs that include any combination of: Life and AD&D, LTD, STD, Health, Dental, Optional Insurance products and Employee Assistance Programs (EAP)
● Preparing Request for Proposals (RFPs) for clients, determined as per each client’s needs, to be sent to the insurance carriers at large
● Analyzing proposals and renewals for clients received from insurance carriers
● Preparing spreadsheets
● Preparing renewal and proposal analyses (following RFPs) presentations
● Negotiating with insurance carriers with respect to renewals and proposals (quotes)
● Providing clients with quarterly claims experience reports to monitor plans’ performance and use as a tool to plan for renewals
● Financial arrangements analyses: non-refund/fully insured, refund, bilateral, unilateral, ASO and Stop Loss
● Presenting plan design options and costings
● Providing employee contributions scenarios
● Conducting employee presentations as part of the clients’ renewal process and new benefit plan implementations
● Working internally with an assigned project team of 2 or 3 colleagues, that can vary for each client
● Mentoring peers and peer review of all documents for quality purposes (spreadsheets, presentation, analyses, etc.)
● Maintaining and managing client information
● Monitoring eligibility through insurance carrier portals
● Direct contact (front line) with clients in my book of business for any questions they may have, to meet with them for renewals, proposals, annual meetings and any other needs clients may have
● Direct contact (front line) with insurance carriers
● Prospecting/cold calling mostly medium sized clients to help them by reviewing their current benefits and presenting Mercer’s offer
● Securing meetings with prospects
● Presenting other lines of benefits (cross selling) as per clients’ needs: for example, retirement plans, human capital, individual insurance for key employees
● Closing sales
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Resume (Elisabetta Pastena)
September 2006 to September 2007:
Manulife Financial: Group Insurance Underwriting Consultant
● Underwriting of Group Insurance Plans that include any combination of: Life and AD&D, LTD, STD, Health, Dental, Optional Insurance products and Employee Assistance Programs (EAP)
● Receiving and analyzing Requests for Proposals from Account Executives/Sales Representatives on behalf of prospecting clients
● Underwriting of Group Insurance plans for mid-size and large size groups (from approximately 50 lives to 1,000s of lives)
● Renewal analyses for clients
● Internal negotiations with the sales department
● Claims experience analyses
● Financial arrangements analyses: non-refund/fully insured, refund, bilateral, unilateral, ASO and Stop Loss
● Preparing and submitting proposals for prospecting clients
● Calculating and presenting plan option costings
● Working internally with various departments: Sales and Servicing, Claims, Policy Issue and Implementation
● Direct contact with some external clients to answer any questions about their benefits plan
● External meetings with some large size clients and the assigned account executive to discuss renewal presentations and proposals
September 2000 to September 2006:
Sun Life Financial: Group Insurance Underwriter
● Underwriting of Group Insurance Plans that include any combination of: Life and AD&D, LTD, STD, Health, Dental, Optional Insurance products and Employee Assistance Programs (EAP)
● Receiving and analyzing Requests for Proposals from Account Executives/Sales Representatives on behalf of prospecting clients
● Underwriting of Group Insurance plans for mid-size and large size groups (from approximately 50 lives to 1,000s of lives)
● Renewal analyses for clients
● Internal negotiations with the sales department
● Claims experience analyses
● Financial arrangements analyses: non-refund/fully insured, refund, bilateral, unilateral, ASO and Stop Loss
● Preparing and submitting proposals for prospecting clients
● Calculating and presenting plan option costings
● Working internally with various departments: Sales and Servicing, Claims, Policy Issue and Implementation
● Direct contact with some external clients to answer any questions about their benefits plan
● External meetings with some large size clients and the assigned account executive to discuss renewal presentations and proposals
February 2000 to September 2000:
Aon Consulting: Group Insurance Assistant Consultant
● Actuarial consulting for any benefit need for existing clients of large size and complex financial arrangements
● Any type of analyses and scenarios: plan cost sharing and claims analyses
● Group Insurance Plan designs that include any combination of: Life and AD&D, LTD, STD, Health, Dental, Optional Insurance products and Employee Assistance Programs
(EAP)
● Direct contact with external clients
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Resume (Elisabetta Pastena)
February 1998 to February 2000:
Standard Life: Group Insurance Underwriter
● Underwriting of Group Insurance Plan that include any combination of: Life and AD&D, LTD, STD, Health, Dental, Optional Insurance products and Employee Assistance Programs (EAP)
● Receiving and analyzing Requests for Proposals from Sales Representatives on behalf of prospecting clients
● Underwriting of Group Insurance plans for all size groups
● Renewal analyses for clients
● Internal negotiations with the sales department
● Claims experience analyses
● Financial arrangements analyses: non-refund/fully insured, refund, bilateral, unilateral, ASO and Stop Loss
● Preparing and submitting proposals for prospecting clients
● Calculating and presenting plan option costings
● Working internally with various departments: Sales and Servicing, Claims, Policy Issue and Implementation
October 1996 to February 1998:
Standard Life: Group Insurance Policy Issue Department Contract Writer and Analyst
● Contract writer / Policy drafting for new sales (new clients) and for modifications to existing clients’ plans
June 1995 to October 1996:
Standard Life: Group Insurance Analyst
● Various data entry: monthly rates, client information, insured information
● Maintenance and Implementations
● Individual (medical) underwriting and use of MIB records INTERESTS AND ACTIVITIES
• Walking, hiking, running, weight lifting, aerobics, cycling, skiing, swimming
• Singing, playing the piano, reading, movies
• Bible teachings with my husband online on our ministry “Wield the Sword Ministry”
• Pro-Vision Laval (nonprofit organization): Volunteer work to help families in need
(April 2016 to May 2017)
• 5 km run (Scotia Bank) for Pro-Vision Laval (April 2017)
• First Bikeathon for Pro-Vision Laval: 42 km (September 2016)
• Option Rive-Nord (nonprofit organization): Volunteer work in kitchen (4 hours/month) to prepare lunch boxes for 130 children in need (elementary schools in Laval) (September 2014 to June 2015)
• Participation in the semi-final song contest Monte sur scène (Ste-Thérèse, October 2014)
• Chorus singer in Choir Les Voix de la Montagne (September 2012 to May 2013)
• Participation in the final song contest Superfantastico organized by the Italian radio at Place des Arts (April 2008)
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