Customer Service Representative

CASSANDRA PRICE

****************@*****.*** 808-***-**** Sumter, SC 29150

Summary

Friendly and efficient [Job Title] devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Cheerful and upbeat [Job Title] with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.

Innovative [Job Title] focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals. In-depth knowledge of [Software] and [Software].

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in [Product or Service] solutions.

Skills

Inbound and outbound calling

[Type] support

MS Office proficiency

Customer Service

Software troubleshooting

Customer relationship management

Safety regulations

Effective communication

Troubleshooting

Problem Resolution

Credit card payment processing

Report generation

High-energy attitude

Conflict mediation

Product organization

Problem-solving abilities

Shipping and receiving understanding

Adaptive team player

Retail sales customer service

Senior leadership support

Experience

US Navy Honolulu, HI

Customer Service Associate

06/2017 - 06/2021

Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Processed customer account changes using [Software].

Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.

Upheld privacy and security requirements established by [Type] regulatory agencies.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Smoothie King Venice, FL

Smoothie Maker

08/2015 - 02/2017

Took orders, prepared foods and processed payments in full-service [Type] establishment.

Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.

Kept customer and food preparation areas clean and well-organized for maximum efficiency.

Served drinks and prepared specialty beverages.

Prepared [Type] food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.

Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.

Monitored and counted food stock and supplies to reorder on time.

Complied with company service standards, including inventory and cash control procedures.

Completed opening, closing and shift change tasks to promote store efficiency.

Received food orders from individuals and explained offerings.

Stored food in designated areas following wrapping, dating, food safety and rotation procedures.

Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.

Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.

Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.

Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.

Washed, peeled, cut and measured recipe ingredients.

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