Lisa Forte

**** *’Connor Dr., River Grove, IL ***71

adm2ra@r.postjobfree.com

LOOKING FOR REMOTE POSITION

Professional Objective

Highly motivated professional seeking a remote part-time position utilizing my problem solving and organizational skills to contribute to enhance customer experience, and foster relationships, improve credibility, and create customer loyalty.

Professional Experience

I did work as a Market research interviewer many years ago when I was between jobs. It was located in Oak Park, IL but is no longer there, and I can’t remember the company name. I worked there for 5 months, and I am aware of the phone interviews and surveys process to collection information, and document of consumer opinions.

Administrative Assistant to Site Director/Support HR Dept.

Carlson Wagonlit Travel, Downers Grove, IL February 1996-August 2016

Prepared correspondence and related communications; customer service,

performed follow-up.

Answered phones and directed customers to appropriate person and/or department for customer service.

Provided excellent customer service to help maintain a pleasant work environment even when faced with disgruntled or dissatisfied customers.

Served as a Liaison for all client and company vendors and customers, arranged and scheduled vendor/customer requests, meetings, and appointments; created and implemented survey/questionnaire for vendors and customers, gathered valuable feedback for our company, and our customer service mission.

Assisted human resources and actively listened to customers, and helped resolve customer, and employee issues.

Administrative Assistant to Vice-President/General Manager February 1996 –January 2000

Rolling Meadows, IL

Provided all administrative and secretarial support to Vice-President-General Manager, scheduled customer meetings

Organized and prioritized customer requests by telephone, email, instant message.

Composed correspondence and e-mails, organized files, maintained, and distributed information concerning customers requests

Relevant Skills

Typing Speed: 25-30 wpm with accuracy.

Microsoft Word

PowerPoint

Excel

Customer Service and problem solving skills

Internet

Google

Education

High School graduate/Diploma,

Luther High School North and Siena High School June 1971

Chicago, IL

Completed on-line Customer Service Workshop class with NTI March 2021

Completed on-line class for Customer Service with Sachs Goldman June 2020

Completed on-line course with John Hopkins University for Contact Tracer August 2020