Rafael Matalon

Miami, Florida / Phone: 786-***-****

adm2q4@r.postjobfree.com

EDUCATION

Florida International University, Miami, FL, Chaplin School of Hospitality & Tourism Management Bachelor of Science Degree in Hospitality Management May 2022 The George Washington University, Columbian College, Washington DC Bachelor of Arts and Sciences (Courses Taken) May 2018-May 2020 Relevant coursework: Introduction to tourism and Hospitality Management, The Cultural Politics of Food in France EXPERIENCE

Kimpton Surfcomber Hotel, Miami Beach, Miami March 2021 - Present Front Desk Agent

• Provide guest services by solving problems, satisfying requests, operating phone console, checking-in and checking-out

• Greets and welcome guests with a high level of product knowledge of the hotel, including, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions

• Prepare, organize, secure, and maintaine all confidential files and audit records through the Opera system

Filon Confections Soccer sportswear, Sao Paulo, Brazil June 2020 - December 2020 Storage Assistant

• Advertised products through social media and e-commerce platforms to ensure customers were constantly aware of all products and promotions

• Supervised three employees on a daily basis in order to get a better visual of all upcoming projects

• Organized a clothing bazaar with more than 2,000 products resulting in 95% of the entire factory storage sold

Safra Bank, Sao Paulo, Brazil September 2020

HR Summer Intern

• Restructured the HR's Onboarding for new employees implemented by Safra bank

• Prospected new potential employees through Linkedin and other job searching platforms

• Developed Excel tables by inputting demographics of new employees to properly welcome them to the company

• Cross trained in different departments inside the bank, learning new operations and procedures Gelman Library, George Washington University, Washington, DC August 2019 - January 2020 Student Access Assistant

• Delivered exceptional customer service to all patrons by providing information related to library services and verifying identification

• Charged and discharged borrowed materials at Service Desk ensuring accurate daily inventory control

• Analyzed and ensured proper placement of all books according to the Library of Congress classification ADDITIONAL INFORMATION

• Language Skills: Portuguese (Native/Fluent), English (Fluent), French (Elementary Proficiency)

• Property Management System: OPERA

• LinkedIn Learning: Excel Essential Training Office 365 (May 2020), and Travel Hacks (May 2020)

• Leadership Experience: George Washington University Vice President of the Brazilian Student Association (BRASA) (May 2019 - May 2020)

• Writing Experience: Author and Creator of Triglobe- Travel Blog (February 2015 - Present), Travel Writing Experience Workshop (Rio De Janeiro, February 2018)

• Volunteer Experience: DC Language Immersion Project (January 2020), Global Leadership Adventures

(Cusco, Peru; Rancho Quemado, Costa Rica- July 2017)

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