Salesforce Administrator

REBEKAH CALLANT

JOHNSTOWN, CO · 972-***-****

EMAIL · LINKEDIN PROFILE · VIDEO RESUME

EXPERIENCE

DECEMBER 2020- JUNE 2021

CUSTOMER SUCCESS MANAGER, CraftsMan Technology Group

Worked with a portfolio of nonprofit organizations to meet their support, operations, and growth needs, while also responding to existing issues. Managed continuous improvement and enhancements of client solutions with their Salesforce organizations.

MARCH 2019- NOVEMBER 2020

TECHNOLOGY AND DATA SPECIALIST, The Centr

Part of a team that migrated our Service and Support department from Desk to Salesforce (Service Cloud utilizing the SCRUM model). Configured Salesforce, HubSpot, Odoo, Open Project, and Wiki to enhance performance. Identified opportunities for process optimization, process redesign, or development of new processes to improve quality and drive revenue growth through new functionality.

JANUARY 2015 – JUNE 2020

OPERATIONS AND SYSTEM CONTRACTOR, New Horizons Foundation

Implemented Salesforce (Sales and Marketing Cloud) by configuring automations, chatter, adding and deactivating users, generated custom donor reports, and designed dashboards to forecast sales and donor retention. Created a system to ensure projects followed federal and industry standards. Coordinated donor campaigns and performed donor management with thorough documentation using Salesforce CRM.

MAY 2013 – JANUARY 2015

MANAGEMENT ASSISTANT, Enterprise Rent-A-Car

Established and implemented a strategic plan to enhance the customer experience and increased profit by 50%, while overseeing a fleet of 200+ vehicles. Awarded for being a top performer in sales and service.

EDUCATION

JULY 2013

B.S BUSINESS ADMINISTRATION, columbia college

Awarded Dean’s List

OCTOBER 2020

SALESFORCE CERTIFIED ADMINISTRATOR, Salesforce.com

SKILLS

Leadership

Organization

Strategic Planning

Process Orientated

Analytical

Excellent Communication

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