Food and Beverage operation
Resume:
ANESH UDAY KHORJUENKAR
Abu Dhabi Hamdan street, Damas Jewellery building, Appt. No. 102, Abu Dhabi U.A.E
*****.**@*****.***
MIDDLE MANAGEMENT PROFESSIONAL
A versatile &high-energy professional executive, seeking managerial level assignments in Food & Beverage Operations and Training & Development with an organization of repute, preferably in FMCG industry in Middle East
Profile Summary
Acclimatized professional offering 11 years of experience in Food & Beverage Operations, Client Servicing, Inventory Control, Audit, Coffee Bar Operations, Store Operations and Training & Development in the Hospitality industry
Exposure in managing menu planning, inventory management and maintenance of a hygienic environment in the kitchen; excellence in preparing, cooking, and presenting meals in a restaurant, enforcing strict health and hygiene
Expertise in working in fast-paced, high-tech environments requiring skills in management, team building and training
Hands on experience in Operations, Guest Experience, Inter Departmental Liaison and Competition Analysis; possesses conceptual knowledge of American Espresso Coffees
Successful in building relations with upper level decision makers; resolving critical problem areas and delivering on client commitments
A creative & open-minded person with ability to follow instructions and willingness to learn new cooking methods, recipes and menus; conversant with innovative fruit and vegetable carving
Experience in guest experience, inter departmental liaison, etc.; successful in building relations with upper level decision makers; resolving critical problem areas and delivering on client commitments
Core Competencies
Handling food & beverage operations and coordinating with guests for resolving their concerns / needs
Arranging inventories; ensuring all the outlets, bars, banqueting and kitchens are supplied with necessary equipment
Planning menu for an expansive repertoire of menus, along with portion standardization and supervision of food preparation; handling all aspects of kitchen management including monitoring food production and aesthetic presentation of food and beverages; coordinating work of the kitchen staff and managing the preparation of meals
Experimenting & presenting innovative ideas, styles new dishes and ensuring cost control measures
Maintaining quality and consistency of food for enhancing satisfaction amongst customers
Ensuring cleanliness in the kitchen work area & it is in order prior to commencement of food preparation
Conducting hygiene inspections and conveying feedback to operating staff for any discrepancies found in standardized norms; inspecting public areas, rooms and the entire hotel premises for its up-keep and maintenance
Performing regular / physical check for inventories of food & bar supplies, assessing projected needs and ordering food & bar supplies for daily operations
Monitoring and controlling the entire mini-bar, linen, store operations, operations of uniform room, etc.
Delivering high-value restaurant services to upscale clients for exalting their satisfaction levels
Handling daily maintenance of logs for temperature, thermometer, fridges and deep fridges
Providing high quality services to achieve customer delight by extensive interaction with guest and quick resolution of problems; managing all aspects of service management involving ambience
Organizational Experience
Presently workingas a Café Area Manager/In-Charge for (Abu Dhabi & Dubai) in Mohammed RasoolKhoory& Sons
Co. L.l.cLäderach Chocolatier Suisse Abu Dhabi UAE since March 2018
Role:
Hire, train and guide store employees in delivering excellent customer service.
Assign rules and responsibilities to employees for operational effectiveness.
Develop action plans for the team to meet operational and organizational objectives.
Adhere to employee wage and hourly laws.
Ensure that store in maintained according to sanitation and cleaning standards.
Obtain customer feedback and make appropriate business developments or changes to meet customer needs.
Monitor and manage store staffs by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve operational performance.
Identify and address issues in store performance.
Develop strategic and operational plans for managing execution and measuring results of store.
Schedule regular meetings to discuss about business development opportunities and any issues.
Communicate clearly with all employees to ensure effective store operations.
Maintain store environment clean, safe and inviting for customers.
In-Charge for every New opening cafe
Overseeing operations of Coffee bar and Kitchen for entire branches
Handling all training related to coffee bar and Kitchen
Responsible for new food and Beverage menu
Handling coffee bar and kitchen Audit /spot check
Handling wastage report of food and beverage
Responsible ordering for coffee and kitchen/ purchasing
Managing day-to-day operations of the café
Daily reporting to Läderach Brand Manager & Business Development Manager
Hiring and onboarding new Server, barista and kitchen staff
Training employees on drink preparation and proper use of coffee equipment
Maintain updated records of daily, weekly and monthly revenue and expanses
Coordinate with vendors and orders supplies, as needed
Advise staff on the best ways to resolve issue with clients and deliver excellent customer service
Handling petty cash, staff schedule, documentation etc.
Highlights:
Successfully completed The EFST program (Abu DhabiFood Control Authority) in 9 may 2018 valid up to 30 April 2023
Since March 2016 to January 2018 with Godiva Chocolatier Dubai UAE
As Supervisor/Kitchen In-Charge
Role:
Overseeing operations ofentire café
Daily reporting to café manager/ Area manager
Daily, weekly,monthly reports preparing of café
Ordering of local supplies, logistic ordering
Delivering training to new Sales Associate as well as handling daily inventory
Carrying out cash audit and cash handling
Performing spot check FOH and BOH
Handling all training related in cafes (restaurants)
Handling Food and Beverage complaints
Preparing food and beverage such as coffees, pastry and more.
Since Jul 13 to Oct 2015 with Bateel International, Dubai as Bar Supervisor / Head Barista
Role:
Overseeing operations ofentireCoffee Bar
Delivering training to new trainee barista as well as handling daily inventory
Carrying out barista audit and coffee bar audit
Performing spot check of bar item
Handling all training related in others cafes (restaurants) upon Training Manager Request
Highlights:
Completed Boecker Food Safety with Dubai Municipality Level 2 Food Safety Course and Examination in 2014
Adeptly worked on Microsoft Dynamic Navision & POS (Point of Sales) System
Played a key role in successfully managing Corporate Catering Events - Food & Beverage
Participated in Bateel International Barista Competition in 2014 & 2015
Nov 10 to Jun 13 with Al Sayer Retail Establishment - Caribou Coffee, Dubai as Store Learning Coach
Joined as Barista and rose to the position of Store Learning Coach
Role:
As Store Learning Coach
Involved in inventory counting with Store Manager; assisted in ordering all F & B stock required from related suppliers
Imparted training to new staffs coming; monitored reward performance
Approved time records and requests for time off
Actively resolved complaints discipline and dismiss employees
As Barista:
Ensured preparation or serving hot or cold beverages such as Coffee, Espresso Drinks, Blended Coffeesor Teas
Handled cleaning or sanitizing of work areas, utensils and other equipment
Cleaning of service or seating areas
Checking temperatures of freezers, refrigerators and heating equipment to ensure proper functioning
Describing menu items to customers or suggesting products that might appeal to them
Ordering, receiving or stock supplies or retail products
Highlights:
Became Best Barista for providing dedication and hard work delivering quality service and products to all caribou coffee guests in Feb 12 in Apr 12
Attained recognition certificate for participation in Caribou's Got Talent Competition in 2011
Certified "In Store Learning Coach (Training & Development Leader) Oct 12
Certified Barista in Dec 10
Completed BoeckerFood Safety with Dubai Municipality Level 2 Food Safety Course & Examination (Jun 12)
Received Appreciation Letter for contribution towards the success of the brand in Apr 12
Sep 09 to Aug 10 with Hotel Golden Eye, Goa, India asAssistant Cook
Role:
Prepared restaurant items such as sandwiches, salads, pasta, etc.
Handled recording and controlling order; assisted in designing custom menus and creating special and private clients
Prepared promotional and marketing materials
Feb 09 to May 09 with Hotel Omkar, Goa, India as Trainee Cook
Role:
Prepared less complicated foods like Salads, Sandwiches, Desserts &Beverages by referring recipes menus
Monitored supply of utensils, food and beverages to the kitchen staff
Assisted in serving customers, cleaning food areas and tables
Observed and placed condiments, napkins and utensils on the table
Administered in collecting, washing, cleaning, drying and storing trays, pans, dishes, pots, utensils, bowls and cooking equipment by machine or hand
Cleaned kitchen racks, tables, cupboard and freezer
Education
Food & Beverage Production Course (Catering) at Montfort Institute, Corlim, Goa in 2009
Personal Details
Date of Birth: 29thOctober, 1991
Languages Known: English, Hindi, Marathi and Konkani
LinkedIn Profile: http://ae.linkedin.com/pub/anesh-k/99/851/826/
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