Curriculum vitae

Narmada Shinde

Email address: adm2mv@r.postjobfree.com Mobile : 966-***-****

Date of birth: 19th November 1985 Nationality: Indian PASSPORT DETAILS

F-8927647

Date of issue:22th June 2006 / Date of expiry:21th June 2016

Place of issue: Mumbai

US Visa B1 / B2 Visa

Date of issue:16th Jan 2013 / Date of expiry:13th Jan 2023

US Visa C1 D

Date of issue:01st Oct 2014 / Date of expiry:28th Sep 2019

Bermuda CDC

PROFESSIONAL EXPERIENCE

April 2015 – Till Date F&B Administrator P&O Carnival UK Administration Technical, Knowledge/Skill, Summary of Responsibilities

Produce and maintain rotas, and adjust administrative processes to ensure they are effective and compliant

Collect and record required data and information in a timely and accurate manner

Attend meetings to keep minutes and provide an accurate report of proceedings

Passenger Dietary Requirements

Review and prepare dietary requirements prior to each cruise and input orders during the cruise

Ensure all information is shared with the relevant onboard contacts Food Hygiene

Follow the correct policies and procedures regarding food hygiene at all times

Ensure all food preparation equipment and spaces are sanitised and clean at all times in accordance with company policy

Highlight issues immediately in order to minimise any impact

Ensure any chipped tableware is discard correctly

Accurately update food hygiene training logs

Customer Service

Deliver customer service within the acceptable time-scales and quality required, ensuring passenger satisfaction

Immediately respond to complaints and customer service issues, or report them to line manager, to ensure speedy resolution

Business, Knowledge/Skill, Summary of Responsibilities

IT System Knowledge

Competent in the use of MS Office Software

Effectively use the supply and inventory management system to order food products

Accurately input information (i.e.) SIRO changes, cabin allocation and changes etc into relevant database ensuring timely completion of tasks

Audit & Compliance

Complete full and accurate records to ensure compliance for both internal and external audits

Update all logs and crew information including training records and ILO forms December 2013 – January 2015 Flight Attendant

Worked as cabin crew for Go air airlines India

June 2012 - November 2013 Showroom hostess, Audi Navi Mumbai

Organize appointment between employees and clients

Responsible for typing reports, memos and other responsibilities

Kept detailed messages from the person called upon, containing name, call timing and business nature.

Accepted and distributer enquiry and mails to proper departments and product manager

Excellent interpersonal, communication and customer service skills.

Superb time management skill.

December 2010 – May 2012 Sr. Customer service agent, indigo airlines India

Handling overall airport functions

Managing the overall flight functions and ensuring on time and efficient performance for all flights

Providing effective and consistent customer service

Forming policies for smooth functioning at the airport

Analyzing, understanding customer complaints and providing quick and effective solutions

EDUCATION

SSC pass Maharashtra board

Higher Secondary Education pass Maharashtra board

Bachelor of Arts Sikkim University India

Level 2 Food Hygiene Certification

LANGUAGES AND TECHNOLOGY

English,Hindi, Marathi, Tamil

Computer skills Mac, PC, Windows (Word, PowerPoint, Excel incl. Macros), Fidelio

Handling all computer systems & network connections at airport for better & smooth operations.

Handling computerized reservations and check-in systems

Analyzing check-in and reservation systems for improvements

Handling arrival, departure, baggage make-up, boarding, INTERESTS

Driving, Travelling,Music, Cinema, Cooking and Swimming

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