Customer Service

Friendly and courteous Customer Service with ten years of combined work experience in catering, banqueting and sales environments. Very much talented in creating a friendly and welcoming atmosphere for guests and co-workers. Bringing enthusiasm dedication and an exceptional work ethic making sure that guests’ experience was a memorable one all the time.

HIGHLIGHTS

10 years of combined work experience in banqueting and customer service

Highly proficient with Microsoft Office Applications

Highly responsible and reliable

Excellent oral communication and listening skills

Expert in providing Five-star hotel restaurant quality of service at all times

Consistently adhere to quality expectations and standards

PROFESSIONAL EXPERIENCE

Results CX October 2020 – Present

Mactan Newtown, Cebu PH

Associate Customer Service Representative

Responsibilities:

Resolve any customer issues while providing an exceptional customer service

Receive/ place calls with new and existing customers to renew or sell additional services or products to enhance their life

Communicate with customers over the phone, via email, and/or online chat

Madinat Jumeirah, LLC September 2015 – July 2020

Dubai, UAE

Outlet Trainer / Waiter

Responsibilities:

Maintaining the five-star hotel standard and service efficiency and making sure that the guest will end-up their experience with a great smile and a reason to come back.

In-charge of colleague learning development.

Do the tracking file for the colleagues improvement/learning

Chowking Orient Restaurant, LLC June 2013 - June 2015

Dubai UAE

Banquet Coordinator / Assistant Supervisor

Responsibilities:

Assistant Duty Supervisor

Do some manual day-end reports

In-charge in party and corporate events

Do the decorations and hosting party

Daijobu Rent a Car September 2011 - April 2013

Cebu City, Philippines

Secretary

Responsibilities:

In-charge in the monthly payroll system

In-charge in a monthly statutory remittance such as SSS, PhilHealth and PAG-IBIG

Do quarterly reports on sales

Disseminate information

Others:

- Telephone operator

- Receiving of documents

- Photocopying and filling of documents

City Sports Club Cebu Inc. June 2009 – August 2011

Cebu City, Philippines

Banquet Sales and Marketing Coordinator

Responsibilities:

In-charge in Sales and Marketing for banquet

Do quarter reports on sales

- In Excel and PowerPoint Presentation

Coordinating the staff for the floor plan, decoration for the party and corporate events

Responsible for all the incoming and outgoing emails

Responsible for Banquet contracts

Receiving and Booking personnel

Document controller

City Sport Club Cebu Inc. (OJT) March 2009 - June 2009

Cebu City, Philippines

Banquet Sales and Marketing Staff

Responsibilities:

Assist the coordinator for the floor plans and do clerical works such as answering phone calls, verifying the client’s contract, filing and photocopying of documents and routing memos.

Others:

-Telephone operator

-Receiving of documents

-Photocopying and filing of documents

EDUCATION

BACHELOR’S DEGREE – Bachelor of Science in Hotel and Restaurant Management

University of Cebu – Philippines June 2007 – October 2011

RICHARD Oliveros VILLANUEVA

ADDRESS : La Aldea del Mar, Pueblo de Oro,

Lapu-lapu City, Cebu Ph

MOBILE # : +63-950*******

EMAIL ADD : adm2kc@r.postjobfree.com

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