Training Coordinator Development Officer
Resume:
Sandra Benjamen
Iraq, Erbil - (+***) 750-***-**** – ******.*******@*****.***
Sandra Benjamen LinkedIn
W O R K E X P E R I E N C E
Business Development Officer and Job Coach – Preemptive Love Coalition NGO (WorkWell Program), Erbil 10/2020 – 05/2021
o Developed and executed strategic initiatives to implement key changes and improvements in business development.
o Taught Trainees the anatomy of job descriptions and cover letters. o Guided Trainees through the job search and interview process. o Led Trainees to fill out job applications, attain job interviews, and find meaningful employment. o Wrote detailed and informative reports on workers with clear formative comments and targets. o Conducted market research to identify new business opportunities. o Planned for visits and meetings with relevant companies and organizations to build networks. o Attended meetings and taking notes for the managers. o Assisted in Workshops and Prepare material.
o Collected data and documents from Trainees and entering them to the system. Customer Service Representative – Preemptive Love Coalition NGO (WorkWell Program), Erbil 10/2020 – 05/2021 o Resolved customer complaints via phone, email, mail, or social media. o Used telephones to reach out to customers and verify account information. o Greeted customers warmly and ascertain problem or reason for calling. o Was Responsible for the team giving accurate information and helping to solve customer problems. Data Analysis and Microwork Coach – Preemptive Love Coalition NGO (WorkWell Program), Erbil 09/2019- 10/2020
o Provided training to trainees in computer vision skills and data collection and data analysis. o Reported and tracked trainee’s performance with tracking sheets. o Reported on weekly basis to management about project’s flow. o Filled out daily, weekly, and end of cycle reporting on time and to a high standard. IT Instructor – Preemptive Love Coalition NGO (WorkWell Program), Erbil 06/2018 - 09/2019 o Provided training to IDPs, refugees and vulnerable host community members on Basic IT skills (Microsoft applications – Google Applications)
o Provided guidance, mentorship, and support to students and members of WorkWell. o Wrote concise weekly reports about beneficiaries’ performance. o Supported the Training Coordinator & Campus Manger in events management and other activities Homeroom Teacher – Mar Qardakh International School, Erbil 10/2017 - 06/2018 o Created and developed lesson plans according to students' academic needs, including both group and individual work.
o Designed detailed learning plans for struggling students based on test, homework and assignment records.
o Administered assessments to determine each student's specific educational and social needs. o Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks.
o Scheduled conferences with parents to discuss students' progress and classroom behavior. Assistant News Editor – Ishtar TV, Erbil 06/2016 - 10/2017 o Reported to Editor-In-Chief about news articles for print, daily staff happenings and creation of company newsletter.
o Presented news in Assyrian language off/on air.
o Typed reports and documents and news in Assyrian language E D U C A T I O N
Bachelor’s Degree in Information Technology – Salahaddin University, Erbil Graduation 2012 – 2016 L A N G U A G E S
Assyrian: Native Language English: Fluent Arabic: Fluent Kurdish: Very Good German: Very good Spanish: Beginner A D D I T I O N A L S K I L L S
o Business Development and Planning
o Customer Service
o Training and Coaching
o Reporting & Documenting
o Job Search Planning
o Able to work independently and as part of a team o Quick Learner
o Time Management
o Communication
o Able to work under Pressure
o Attention to details
o Microsoft Office
o Google Applications
o Photoshop
o Salesforce
o Slack
R E F E R E N C E S
Dhuha Dhyaa – 077******** - *************@*****.*** Mohammed Jasim – 075******** - *******@*****.***
Mariam William – 077******** - **********@*****.***
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