Medical Support Assistant
Resume:
Qualifications
Enthusiastic, self-motivated, confident, a competent professional, and customer-service driven. To build a strong career, with a chance to be rewarded for proving my competency by gaining more experience, knowledge, responsibility and a chance for promotion. Ability to motivate co-workers to perform their best work while still having fun. Proficient in all areas of Microsoft Office©.
Professional Experience
Medical Support Assistant
Presidio Of Monterey
Received patients and visitors in person or telephonically and referred them to various clinical staff or services.
Screens all patients for eligibility and nature of request
Used knowledge of medical terminology, clinic standard operating procedures (SOPs), and various appointment templates to analyze medical referrals and appointment requests to determine which clinic the patient needs.
Canceled and rescheduled appointments on patients' requests or clinic request due to illness, TDY, or emergency leave of the health care provider.
Provided appointment and scheduling procedures information to clinic and other staff personnel.
Monitored and maintained waiting lists for patients requiring medical treatment.
Coordinated with case manager to provide appointments for referrals/consultations generated from internal and external organizations.
Called patients to change, cancel, and/or remind of upcoming appointment and makes appropriate database requirements/ changes.
Scheduled follow-up appointments, and resolve clinic problems of scheduling, emergencies, missed appointments, and no-shows.
Entered and retrieved medical information from various automated systems in order to coordinate patient schedules and appointments using the electronic consult system of CHCS.
Generated end of day reports as necessary pertaining to appointing outcomes and schedules management.
Obtained, tracked, and inputted appointment templates, insuring access standards are met.
Produced management reports using business objects as needed.
Office Support Assistant December 2016-11/2017
Responsible for Government Credit, order office supplies
Input Timecard data for the organization
Received Patients and visitors in person or Telephonically, referred them to various clinical staff or services
Medical Support Assistant October 2014-Present
Weed Army Community Hospital-Embedded Behavioral Health Fort Irwin, CA
Received patients and visitors in person or telephonically and referred them to various clinical staff or services.
Screens all patients for eligibility and nature of request
Used knowledge of medical terminology, clinic standard operating procedures (SOPs), and various appointment templates to analyze medical referrals and appointment requests to determine which clinic the patient needs.
Canceled and rescheduled appointments on patients' requests or clinic request due to illness, TDY, or emergency leave of the health care provider.
Provided appointment and scheduling procedures information to clinic and other staff personnel.
Monitored and maintained waiting lists for patients requiring medical treatment.
Coordinated with case manager to provide appointments for referrals/consultations generated from internal and external organizations.
Called patients to change, cancel, and/or remind of upcoming appointment and makes appropriate database requirements/ changes.
Scheduled follow-up appointments, and resolve clinic problems of scheduling, emergencies, missed appointments, and no-shows.
Entered and retrieved medical information from various automated systems in order to coordinate patient schedules and appointments using the electronic consult system of CHCS.
Generated end of day reports as necessary pertaining to appointing outcomes and schedules management.
Obtained, tracked, and inputted appointment templates, insuring access standards are met.
Produced management reports using business objects as needed
Obtained patient medical information and determine eligibility for care and ensure that patients complete all necessary forms prior to being seen by a provider.
Maintained patient records to include processing and filing according to regulations, policies, and guidelines.
Escorted patients into treatment areas, as needed.
Maintained patient sign-in logs.
Medical Support Assistant December 2011-October 2014
Weed Army Community Hospital-Radiology Department Fort Irwin, CA
Performed various clerical skills
Greeted patients with first line customer service
Checked-in patients for their appointments
Provided assistance and information regarding medical, personnel and administrative questions
Presented instructions to patients for specific radiological procedures
Received and entered physician’s orders into CHCS
Utilized AHLTA for appointment review and check-in
Communicated with ancillary departments
Coordinated and scheduled appointment per department needs
Utilized TeamSTEPPS tools for situation awareness and mutual support throughout the team
Ensured that End of Day report was completed daily
Administrative Support Technician June 2010-December 2011
Directorate of Logistics Fort Irwin, CA
Finalized letters and memorandums for commander signatures
Maintained and updated the Chief’s calendar to inform of meetings and cancellations
Answered multiple telephone lines in a professional manner
Distributed mail to appropriate offices.
Served as time keeper and directorate for all automated time and leave entered each pay period for 37 employees
Assisted division managers
Analyzed daily time and leave system variance/rejects
Noted discrepancies and coordinated with division manager/supervisors for correction
Provided informal training and clerical/administrative support with the directorate on administrative requirements, in the time and leave system.
USACE-AED March 2009-June 2010
Administrative Support Assistant Mazar-e-Sharif, Kabul (Kabol) Afghanistan
Assisted with Rest and Recuperation (R&R) for Civilians/Military; Leave and Redeployments.
Timekeeper for 27 employees, utilizing CEFMS for changes & updates with labor codes for employees
Prepared personnel actions in Modern DCPPDS (awards/ resignation/ recruitments/ retirements).
Coordinated with supervisors to ensure timely preparation of performance standards and evaluations.
Prepared awards nominations and all supporting documentations.
Ran reports in Resource Management Systems (RMS-for Pay Estimate distribution)
Inputted data of Q.A. daily reports and preparatory inspection.
Army Corps of Engineer July 2007- June 2010
Administrative Support Assistant Seattle WA
Timekeeper for various branches within the district
Maintained Branch Chief’s calendar, scheduled appointments and conferences
Updated Chief’s appointments
Briefed supervisors on matters to be considered prior to scheduled meeting and or obtain necessary data or background for supervisor’s use prior to and at meetings
Organized, maintained, and updated personnel files/confidential records.
Prepared Temporary Duty Orders for employees traveling in and outside of the Seattle district.
Prepared completion of Travel Voucher for employee reimbursement.
Received visitors and telephone calls and directed them to the appropriate Branch
Served as training coordinator for the Branch
Utilized databases to prepare training reports and monitor training for the Branch
Kept employees informed of changes in course and or dates
Prepared personnel actions
Prepared awards nominations and all supporting documentations.
Coordinated with supervisors to ensure timely preparation of performance standards and evaluations.
Madigan Medical Center October 2006-July 2007
Lead Medical Support Assistant Fort Lewis, WA
Supervised eleven Medical Support Assistants
Assigned, distributed and balanced daily workload
Assured timely completion of work
Instructed employees in new procedures and provide ongoing guidance for problems or unusual cases.
Screened resumes and assisted in interviews
Provided on-the-job training for new employees
Approved leave while ensuring staffing levels remained adequate.
Assisted in compiling monthly schedules for physicians, midwifes, nurse practitioners.
Operated personal computer to input, store, retrieve, and manipulate data.
Reconciled end-of-day roster to reflect patients who did not show for or canceled their appointments
Assured adequate level of office supplies and forms are maintained for the Department of Obstetrics and Gynecology.
Greeted patients, screened visitors, updated patient registration information in CHCS and confirmed patient eligibility for treatment via DEERS and their identification card.
Operated a personal computer to input, store and retrieve data
Various software usage such as Word, Windows XP, Outlook, Html
Answered clinic telephone line professionally and booked patient appointments
Transcribed messages from patient for clinical staff and enter the message (telephone consult) into CHCS
MCCS, CY&TP March 2002-March 2005
Administrative Support Assistant Okinawa, Japan
Executive Assistant to Chief Administrator of CY&TP
Answered routine calls, functioning as a primary customer service liaison to active duty personnel and dependents.
Provided office management support to 250 personnel
Managed payroll, including over-time/comp-time calculations
Resolved a wide variety of customer issues on a daily basis
Provided responses, in a timely manner, to customer questions and/or concerns regarding childcare and youth programs, events, and training
Liaised effectively with multiple departments to coordinate special events, meetings, training sessions, welcome packages, newcomer briefings, facility usage and VIP visits/travel for senior-ranking military officials.
Prepared/Processed temporary-duty orders and daily reports on all personnel traveling both on and off Island
Compiled weekly, executive-level statistical reports of all functions within sponsored facilities; childcare operations, school-age programs, and information used to plan proactively.
Coordinated all logistics for training programs and communicated opportunities to management and HR.
Ms. Margaret Barden
Monterey Of Presidio
Nurse Practitioner
Ms. Rebecca Bito
Monterey Of Presidio
Medical Support Assistant
831-241=8531
Mr. Theodore Garnett
CourtYard Richmond
Management
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