Jewelry Sales Medical Billing

Isabella Salazar

**** ****** ** *** ******,Tx ***01 325-***-**** adm1vh@r.postjobfree.com

WORK EXPERIENCE

Sitel — Coach

Sears — Jewelry Sales Associates

Sitel — CSR

EDUCATION

Regean County HS — HS Diploma

Devry University — Medical billing and Coding

06/2019 to Present, San Angelo, TX

I manage a group of agents and assist them with getting them to goal. I listen to their calls to make sure they are doing what is expected and if I hear they are struggling I will provide them help. We will role play different scenarios and I will answer any questions they have so they know what to do when it happens again. I look at daily reports to make sure they are at goal and provide necessary write ups required. I schedule their time off requests and ne different alternatives in case request gets declined. I make sure their time cards are approved and correct any miss punch or add their pto time. 05/2017 to 07/2017, San Angelo, TX

Assisted customers with choosing and nding the merchandise. Providing customers with details of merchandise. Locating merchandise online and providing customers with the option to mail merchandise to home or to store for pick up. 06/2011 to 04/2017, San Angelo, Tx

I I worked with two campaigns such as credit cards and an electric company. I handled high call volumes back to back and provided assistance from making payment to adding or removing services. I was required to make di cult discussions when no other options was available. If I was unsure on what to do I immediately ask for help. 08/2006 to 05/2010

03/2021 to Present