KAMRAN ADHAMY

**** ******** *****

Plano, TX ****4

214-***-****

adm1ul@r.postjobfree.com

Summary

I am a Systems Administrator with 18 years of professional IT experience with certifications in COMPTIA A+. Across my experience, I have assisted users with all areas of desktop support -- Windows and Mac OS. I am proficient in Microsoft systems, iOS, and VMware. I thrive in established IT infrastructures. I have effectively managed systems and applications while also providing support for Android, Blackberry, and Apple handheld devices. I have maintained processes and procedures to comply with mandates, including configuring windows server domain controllers, Hyper-V, DHCP, DNS, Active Directory Group Policy, Windows Deployment Services, TCP/IP, and most importantly, I have 18 years of strong references and recommendations from company customers and user support groups.

Technical Skills

Windows 7 and 10

Active Directory

Group Policy

Microsoft Office Suite

Windows 2003, 2008r2- 2012r2, 2016r2 Servers

Desktop End User Support

VMware

Support cloud servers

McAfee Endpoint Security

Symantec Backup Exact and cloud Arcserve backup

TCP/IP

DNS

PowerShell Scripting

Track and Zendesk ticketing system

Professional Experience

Systems Administrator January 2019-May 2020

CH-Reynolds\Cisco

Supporting Nlyte application on servers and supporting Nlyte user’s application. Supporting Nlyte Servers Create a CR and resolving a ticket on Service now.

Monitoring servers environment by performing log analysis to detect activities including but not limited to policy violations, abnormal behaviors, and vulnerability

Created VMware servers in production and test lab environments.

Install and configure virtual Windows servers (2003, 2008 & 2012).

Design, implement, configure, upgrade, migrate, and manage VMware ESXi, vCenter, vCenter.

Installed and supported Windows 2003,2008,2012 and 2016 in new server and VM environment and new / rebuild existing servers and configure hardware and peripherals Mar 2008 - Oct 2018

Systems Administrator

Community Hospital Corporation Plano, TX

Provided accurate and detailed logs within the Trackit and Zendesk ticketing system to address problems and incidents

Addressed messaging systems for callouts and system alerts as well as for communication and escalation steps taken to ensure prompt resolution of supported equipment, processes, and teams

Performed technical planning, coordination, system engineering and integration, cost and risk, and supportability analysis at all levels of total system products for customers to include concept, design, development, test, installation, operation, maintenance, and disposal

Established and managed multifactor authentication for managed McAfee endpoint encryption for laptops and desktops;

multifactor Authentication for Google Authenticator which was a part of Google G suite; and multiple domain controllers within active directory infrastructure while migrating Windows server 2012 to 2016 and not limited to administering and troubleshooting Microsoft; group policy deployment as well as troubleshooting Active Directory health and replications forest-wide; and Google Gsuite

Support and troubleshooting Office 365

Monitoring DHCP server

Creating VM servers on internal and external Domain on EXSI environment

Patch management in internal and external Domain with (Advanced Infrastructure Monitor) AIM and SCCM software

Working with Power Shell script.

Provided onsite and remote support for Windows 7, Windows 8, and Windows 10 (Tier 3)

Created and managed Operating System images for different hardware models supported in the company, including task sequences, injecting drivers to image, and creating driver packages

Supported escalated desktop issues in relation to application deployment; corporate office and San Antonio office users and hospitals users; BlackBerry, iPhone users, Risk Monitor, and (TM1) Financial system server and users; daily Backup Exec in corporate office and Co-location; Avaya phone system; VM ESXI environment and cloud server; programs including Microsoft Exchange, Google mail, Office 2003/2007/2010,2016 and Windows 7/10; VPN users; and remote users

Monitored network connectivity, Active Directory and audit user account

Installed and supported Windows 2003,2008,2012 and 2016 in the new server and VM environment and new / rebuild existing servers and configure hardware and peripherals

Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and daily backup operations (Backup Exec, Archserve)

Performed new hire desktop/laptop/phone.

Maintained and tracked IT equipment, records, and software licensing

Performed continual preventative maintenance and updates on company IT hardware and software systems

Troubleshooting and finding resolution to various software, hardware, microcomputers and network problems

Created and updated Hardware and Software inventory in a corporate office

Strong Customer Service Skills Good troubleshooting skills and deductive reasoning

Worked in a team environment

Perform all computer maintenance during Non-Business hours

Troubleshooting on workstations on corporate office and hospitals employees

Created documentation for process, procedure, and knowledge base articles

Senior Desktop Support May 2000- Mar 2008

Triad Hospitals Inc. (acquired by Perot Systems) Plano, TX

Supported 300+ corporate office users, users within managed hospitals and traveler employee with dialup and VPN connection, supporting users both locally and remotely

Supported network connectivity, main production facilities’ operating systems and applications

Managed users in Active directory

Provided support for all desktop software, including Microsoft Office 2003/2007, Adobe Suite, and Trend Micro Anti-virus

Responsible for system administration, desktop configuration, local security coordination, Windows Server backups, etc.

Assisted server group to identify problems between workstations and servers

Installed, configured and managed Windows 95/98/2000/XP, Office 97/2000/2003, Outlook 97/2000/2003, Cleat Access, On Net Host, Mobius, Collection, Meditech, Ascent CPCM Business object and banking software, Best accounting software, PC anywhere, Smart system, Win Fax, Easy Link, Net Meeting, Citrix, Terminal Services, and all other corporate programs and applications.

Responsible for ordering and maintaining inventory of software and hardware (e.g. laptops, desktops, peripheral, etc.)

Education and Certifications

Richland College May 1997

Associates Degree in Microcomputer Maintenance Technician Dallas, TX

A+ Certified March 1999

Toshiba Certified Technician May 1999

Compaq Certifications (all models) Jan – Mar 1999

Other Qualifications

Remotely troubleshoot problems

Available for after-hours/on-call

Work effectively in a team or individually

troubleshoot and recommend solutions

Ability to lead a team of technical staff

Ability to work with clients

Ability to maintain a positive and professional composure at all time

Contact this candidate