DENNIS J. HEALY

EDUCATION

Bonny Eagle High School 1978-1982

Standish, Maine

Focused on College Prep and Business courses.

Drama/Theatric electives.

Portland Regional Vocational Technical Center 1980-1982 Portland, Maine

Focused on Data Entry and Computer Programming

Maine Criminal Justice Academy 1991-2011

Vassalboro, Maine

Pre-Service Law Enforcement Certification (100hr Course)

Law Enforcement Field Training Officer Certification

Telecommunications Certifications

Emergency Medical Dispatch Certification

Southern Maine Community College 1984-1998

South Portland, Maine

Emergency Medical Technician Certification

Various Firefighter & Incident Command Courses.

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WORK EXPERIENCE

Lil’ Musicman Entertainment Services 2011-Present

Concord, NH Owner/Operator

Operate self-owned DJ/Karaoke and entertainment business providing services for private parties, weddings, business events and bars serving the New England area.

Provided complementary services for many charitable events.

Autosmith Car Company(dba:MAC Motors)2020-Present

Epsom, NH Car Sales Representative

Greet and assist customers with their buying car experience.

Assist with the day to day operations of the dealership.

Assist with Inventory buying/selling/advertising.

Manage the dealership when owner/operator was not on site.

Operate dealership computer programs and system scanners to evaluate vehicle histories and values.

Hannaford Supermarket 2020-Present

Concord, NH Cashier

Greet and assist customers with their shopping experience.

Process the customers groceries for the payment process.

Assisted with my team’s needs.

Operated stores required systems.

Advance Auto Parts 2019-2020

Concord, NH Parts Driver

Greeted and assisted customers with their auto parts needs.

Operated cash register and inhouse inventory computers.

Operated vehicle system scanners evaluating vehicle systems.

Assisted customers to research and order vehicle parts or tools.

Processed and delivered parts to local commercial clients.

Processed part orders and stocked in store inventory.

Dartmouth-Hitchcock Medical Center 2019

Lebanon, NH Hospital Operator

Fielded inbound phone calls to the hospital.

Directed calls to proper destination.

Dispatched in-hospital emergencies.

Maintained Required Documentation.

Followed all safety policy and procedures.

BANKS BUICK CADILLAC CHEVROLET GMC 2018-2019

Concord, NH Customer Service Department Rep.

Assisted customers with a warm and professional attitude.

Assisted phone inquiries from customers with service questions.

Booked service department appointments for customers.

Handled inbound/outbound and inhouse phone calls.

APPLE STORE 2018

South Portland, ME Product Zone Specialist

Greeted and provided the Apple experience for customers.

Technical knowledge of multiple Apple products sales & service.

Maintained Visual Presentation Standards.

Assisted customers setting up various product lines.

Adhered to strict confidentiality policies and practices.

MECHANICAL SERVICES 2016-2017

Portland, ME Receptionist

Answered and directed inbound business and service calls.

Met and directed guest and clients at front desk.

Accepted, signed, prepared, sent packages proper channels.

Instituted, trained and managed staff on new status board system.

Various miscellaneous duties and responsibilities.

BLUE GOOSE INSURANCE COMPANY 2016

Portland, ME Office Manager

Handled day to day office operations for the company.

Handled insurance commission payments for agents.

Maintained meeting agendas, scheduling, and required support.

Accepted, signed, prepared, sent packages proper channels.

Cumberland County Sheriff’s Office 2012-2016

Portland, ME Recording Investigator/Accreditation Mgr.

Instituted/Created the initial Inmate Phone Recording Investigation position for the agency.

Monitored inmate recorded phone calls for illegal activity coming into the jail or evidence for pending cases.

Promoted and assisted outside law enforcement agencies with vital recordings or information obtained from the phone recordings.

Was promoted to Accreditation Manager.

As Accreditation Manager I managed the initial Law Enforcement Accreditation Process for the Sheriff's Office Law Enforcement and Support Services Division.

Agency liaison with the Commission on Accreditation for Law Enforcement Agencies (CALEA).

Agency liaison with the local CALEA agencies with the Northern New England Police Accreditation Coalition (NNEPAC).

Assisted staff resolving quality assurance and accreditation non-compliance issues and findings.

Monitored measures designed to meet Commission Standards.

Completed, updated, and submitted required reports, documents and forms pursuant to applicable accreditation regulations and in accordance with agency policy/procedure.

Maintained standards files for primary and secondary proofs of compliance.

Drafted, updated, and maintained agency policies.

Successfully prepared the agency for its first national accreditation certification.

SOUTH PORTLAND/PORTLAND REGIONAL COMMUNICATIONS CENTER 2005-2011

Portland, ME 911-Dispatcher

Multi-tasking between multiple phone lines and radio channels.

Handled emergency and non-emergency calls for service.

Coordinated proper emergency and non-emergency response units.

Maintained records of NCIC/MWM entries and other clerical duties.

Use of recording devices to review calls for service.

UNUM 2002-2005

Portland, ME Group Life Claims Representative

Reviewed National Business Life Insurance Accounts for major national corporate companies.

Responsible for maintaining assigned case load productivity to meet company standards and goals.

Maintained own schedule to best meet business clients needs.

Worked well as an individual as well as a supportive team member.

Maintained schedule for meetings with clients and managers.

Member of departments safety team to support the safety, wellness and compliance of such for employees.

UNUM 2000-2002

Portland, ME National Accounts Call Center Rep.

Answered inbound business calls supporting disability claims.

Assisted callers with questions/answers on behalf of assigned Claims Representatives/.

Transferred callers to appropriate destinations across the national company’s locations across the country.

Handled escalated calls as needed to provide the best customer experience possible.

Worked as a supportive team member to meet both team and company goals.

CUMBERLAND COUNTY

REGIONAL COMMUNICATIONS CENTER 1991-2000

Windham, ME 911 Dispatcher/Sergeant

Fielded emergency and non-emergency calls for service.

Promoted to Field Training Officer for Communications to train staff.

Promoted to Communications Sergeant.

Handled budget, scheduling, equipment issues, and other related issued for a 24-hour communications center.

Reviewed, researched, and recorded audio tapes for court cases and quality assurance.

Served ESU(SWAT) Team maintaining training, call out records, videotaped trainings.

CONTACT INFORMATION

Dennis J. Healy

207-***-****

adm1u6@r.postjobfree.com

Linkedin.com/in/dennisjhealy

Hello, I am Dennis Healy!

The first thing you will notice

is that I am a dwarf or preferably a referred to as a “Little Person”.

Secondly you will find that I am outgoing and have friendly attitude as I try to welcome anyone who crosses my path.

Having been born a

“Little Person” I have uniquely had to overcome many obstacles and boundaries in both my personal and professional life experiences. Because of this I believe that I have a strong can-do attitude and I work hard to get the job done.

As you will see my accomplishments in my career history will demonstrate my extensive and rewarding career in various positions and experiences.

My professional career began as a volunteer fireman and soon after led to becoming a fire/rescue dispatcher for the same town. This began my career with the desire to help others the best way possible.

During my career as a 911 Dispatcher I experienced and met the needs of the stress of this position. I had to focus on the needs of a 24/7 world often prioritizing work over my personal life at times.

My resume will show that there were breaks in my 911 career where I had focused on family. I went onto private sector jobs to do so.

After a few years, the call to serve would bring back my desire to serve my community and that is what I would proudly do so again for several years.

I have served my communities in other ways as well. Serving with organizations from the local community theater to assisting at food banks.

I proudly belonged Lion’s Club, served on community boards and organizations.

My favorite and fun role for the past 35 years is that of my self-created character “Dennis The Christmas Elf” visiting children’s hospitals and serving the families of public safety for several agencies in my area as any families who call upon me.

Contact this candidate