Michelle

Valency Ziv

SUMMARY

Expert Account Manager & Consultative Sales Professional with 25+

years of experience managing diverse clientele and product lines. Proven track record of exceeding sales and building rapport with clients with high conversion and retention rates. Impeccable and commanding phone presence and self-motivated problem-solver able to work remotely.

ACHIEVEMENTS

Lease (25) units per quarter with average yearly rental income of $75k including an 85% renewal rate for a 198-unit complex. Awarded Highest Quarterly Sales within first (3) months of hire.

Founded Adventure Guides Mother/Child program at the YMCA which led to a full-time position as Head of the 2nd largest Family Program in San Diego County boasting 1000+ participants. Created, coordinated and oversaw (3) events per month including camping trips, holiday parties, group meetings and events. Managed the program design, marketing materials, recruiting, scheduling, and hosting as well as the recruitment, training and management of (40) volunteers who helped execute the events.

Networked, sold and executed (10) to (15) private and commercial Hot Shotz photography (30)-participant events per week generating $15k to $35k in weekly sales. Converted (5) to (10) participants at each event into future event hosts. Cold called (75) potential clients per week with a 65% conversion rate. Coached and trained hosts on marketing and recruiting strategies to ensure high-turn out and higher gross sales.

Generated the most sales within first year of hire leading to promotion to the National Sales Director responsible for overseeing (15) national vending procurement sales teams each required to place (10) to (15) new vending machines per week for new franchisees including converting existing locations from typical vending choices to 100% healthy vending which increased overall company growth by 50% each year. Created personal phone script and training manual that executives rolled out to entire sales department.

Maintained high level of confidentiality and loyalty as a personal assistant with elite and high-profile clients in regards to their personal, financial and professional affairs.

Prospected hotels, restaurants, venues and vendors for corporate events, negotiated contracts, designed detailed proposals and managed accounts in support of the sales team leading to 90% repeat business. Travel portfolios ranged from (30) to (600) participants with varying budgets from 10k to 100k.

WORK EXPERIENCE

R&V Management June 2019 - Present

H&R Block Jan 2015/2019 - May 2015/2019

Personal Assistant Oct 2017 – Jan 2019

Arrangements Unlimited May 2015 – Sept 2018

Fresh Healthy Vending May 2012 – Jan 2015

YMCA Sept 2002 – Oct 2010

Hot Shotz Photography Jan 1998 – Aug 2008

858-***-****

adm1rq@r.postjobfree.com

AWARDS

Salesperson of the month

Highest Quarterly Sales

Los Angeles Mayor Richard Riordan

declared June as Scleroderma

Awareness month

SKILLS

Personal

Account Management & Service

Sales & Upselling

Client Services & Retention

Business & Financial Acumen

Networking & Event Planning

Employee & Vendor Management

Coaching & Training

Computer

CRM Software (Salesforce, Zoho, etc. )

Microsoft Office

QUALIFICATIONS

Polished & Persuasive Closer

Product & Company Specialist

Effective Communicator & Listener

Seasoned Manager & Trainer

Profitable Fundraiser & Event Planner

Business Acumen

COMMUNITY SERVICE

Annual Support Campaign

Fundraiser for the Culver-Palms

YMCA & Dan McKinney Family

YMCA – 1985-2010

President & Founder of Los Angeles

Chapter of the United Scleroderma

Foundation – 1993

Founder of the Mother/Child

Adventure Guides for the Dan

McKinney YMCA - 2002

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