Corporate Trainer Development Operations

Mara A. Boris

**** ******* ******* ***** ********, OH 43026 234-***-**** *******@***.***

Senior-Level Business Management & Operational Development Professional

Talent Acquisition Program Development Operations Management

In-depth experience as a Business Management Professional with multifaceted expertise in a variety of strategic platforms. Exceptional performance in talent acquisition, training, development and the advancement of operational excellence through productivity and efficiencies. Successful track-record in the oversight of 3 company starts ups: program development, departmental structuring, along with budget and financial initiatives. Skilled in collaborating with all members of the organization to achieve business and financial objectives. Instrumental in streamlining and improving processes, enhancing productivity, and implementing sound business solutions that advance organization excellence and positive revenue.

Business Management

Sales Proficiency

Strategic Planning/Analysis

Solution Management

Policy & Procedure

Budget & Finance

New Business Development

Hiring Practices

Life Cycle Management

Metrics/KPI’s/analysis

Education & Instructor

Training & Development

Technical Proficiency:

Microsoft Office Suite (Word, Excel, Power Point), Pavaso RON, Qualia, Salesforce, MS Outlook, Citrix, Streamline, and Display Soft

Key Skills Assessment

Operations:

Successful leader for a respected real estate and title company

Scale process

Well defined in the interpretation of real estate law, title & escrow, finance, operations and new business development

Successful launch, direction and management of 3 title & escrow branch offices and departments

Capture rate of 85% was achieved through CRM, thorough knowledge, efficiencies and production

Increased annual revenue through excellence in collaboration with clients, relationship building and maintenance

Talent Management:

Offer strategic leadership in the advancement of personnel training and development

Successful business management skills through the utilization of company guidelines, systems, operational efficiency and productivity

Implementation of quarterly employee incentives, working along-side staff, ensuring open communication, adequately define position expectations and requirements and maintaining an open door policy; strengthened personnel morale and facilitated highest retention rate

Business Management:

Offer creative and innovative solution management and change management methodologies through solid collaboration, planning, development, tracking and evolving procedures

Improved customer retention through exceptional client management and reduction of run-off

Increase of annual production 18 consecutive years through the creation and implementation of quarterly/annual goals, transparency of team revenue and milestone achievement

Professional Experience

Search2close Title, Ltd Ohio 2018 – 2020

Columbus, OH

Operations Manager, Leadership Team

Leader and mentor to operations, sales, closing and legal teams

Establish objectives and goals aligned to division initiatives through data analysis.

Develop and execute sales and process strategies to promote and sell the Ultimate Closing Experience

Define departmental KPI's and implement milestone goals to meet and exceed

Analyze performance metrics and execute long term plans to increase productivity, efficiencies and market share volume

Forecast revenue and company growth through consistent, quality product and services delivered. 2020 being a notable year of revenue growth

Assist in management of commercial and residential new construction accounts to include underwriting approval and disbursements

Launch of Florida office, underwriting requirements, establish fees and RON closings

Established as trusted resource to clients, staff, vendors and fellow leadership team

Recruit, onboard and retain talented staff

15 Direct Reports

Create and implement policies that align with company core values and desired culture

Facilitate underwriting requirements and industry changes for First American and Westcor *distinguished audit report" August 2019

Interface with all vendors production, invoice and performance

Barristers of Ohio, LLC, a Howard Hanna Co. Ohio 2001 – 2018

Youngstown, OH

General Manager, Sales Manager

Excellence in production strategy, management of business start-up, overall operations and the continued success of title & escrow company

Through solid knowledge and interpersonal ability, market services to real estate managers, realtors, lenders, builders, developers, and commercial contractors

Underwrite title policy, drive business development, and carry a solid track-record as settlement agent & sales manager

7 Direct Reports

Facilitate as a CE instruction for agent credit hours

Extensive hands-on training of Best Practices, title interpretation, schedule B exceptions, title commitments, lender approval and funding requirements, CD/HUD 1 compliance

Financial management of P&L, Cyber security, IOTA accounts, disbursements, funding and bank reconciliation

Managed critical business planning, development of latest branch office

Wells Fargo Bank Warren, Ohio 1999 – 2001

Warren, OH

Regional Escrow Agent

Introduced escrow division to branches

Chaired as Escrow Agent to 25 loan originators. Facilitated a 95% capture rate through the collection of loan application information. Involved in the customer loan process by communicating effectively with loan officers through the approval process

Maintained knowledge of current guidelines, loan programs and products

Attended mortgage broker meetings to ensure a team solid environment

Borrower 1003's: obtain loan conditions and submit to underwriting

Closed conventional, FHA, VA, equity, sub-prime, 203k, bond, commercial and construction loans for purchase and refinance

Suburban Title Agency, Inc. City & State 1997 – 1999

Warren, OH

Office Manager

Conception of Real Estate Title & Escrow Company within a new territory and servicing 30+ real estate companies

Established new business and 14% yearly increase through strategic marketing.

Sales Rep to every real estate company and lending institution in the four county area

Attended real estate board meetings and was a respected member of Warren Area Board of Realtors (WABOR). Participant in community festivals, city council meetings, Board of health meetings.

Worked with builders and developers to draft association documents which advanced the generation of new business

Chaired as a corporate trainer and facilitated classes pertaining to: documentation and preparation of all legal documents and title policies

Collaborated with attorneys on development of strategies and how to overcome obstacles in market

Education & Credentials

Harvard Business School Remote Course Completion

First American Underwriting Policies and Procedures

Ohio Dept of Insurance License

Notary Public

RON closing thru Pavaso network

Prior member Rotary

Canfield High School, Canfield, OH

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