Personal Assistant Legal Secretary

RIZALINA FELARCA ANCHETA

Contact: +971**-*******

E-Mail: ********.*******@*****.***

*Graduate of Bachelor of Business Administration Major in Marketing

*Extensive experience in Customer Service and General Office Management,

Compliance Management, Business Development, Quality Assurance.

*Excellent customer relations and exposure to international clients.

PROFILE SUMMARY

Effectuating strategic and operational plans for the business to maintain a good image.

Managed general office management; ensured timely resolution of customer queries/ concerns/complaints.

Experienced in developing profitable & productive business relationships and building an extensive client base.

Developed & submitted business reports and records to the Managing Director/CEO.

Identified staff needs, organized trainings and recommended the same to HR for training of Products and Services as applicable.

Honed with decision making, leadership and management skills.

PROFESSIONAL EXPERIENCE

Since April ’19 with EConstruct – Interiors LLC., Dubai, UAE as Office Administrator/Secretary/Executive Assistant (PA)/Receptionist

Greet and assist internal (co-employees) and external clients (suppliers, contractors and prospective clients).

Maintained and set up well organized filing systems.

Handle all telephone, fax, e-mail and other interoffice communications (incoming and outgoing correspondence).

Prepare the Bill of Quantities, RFQ and Letter of Purchase Orders (LPO) to the suppliers and clients on the deadlines of submission.

Handle confidential documents and information. Keep records on file and updated.

Make appointments, manage calendars and arrange the schedule departments meetings and events.

Provide back-up support of operations with miscellaneous administrative duties and perform general office management.

Sep’16 – Mar ’19 with Abdelaziz Alhanaee Advocates and Legal Consultancy, Dubai, UAE as Legal Secretary/Personal Assistant (PA)/Receptionist

Answering calls, taking messages and handling correspondence.

Organizing and servicing meetings (producing agendas and taking minutes).

Managing reception and meeting and greeting clients.

Maintaining diaries and arranging appointments and typing, preparing, collating reports and drafting an Engagement Letter.

Coordinating mail-shots and similar publicity tasks and liaising with relevant organizations and clients.

Implementing new procedures and administrative systems and prioritizing workloads, managing databases.

Jul’12 – Aug’16 with Emirates India International Exchange LPC, Dubai, UAE as Administrative/Customer Service Supervisor

Assisted Branch Manager for smooth branch operations

Managing 2nd level of customer complaints and escalations

Supervising more than 10 members, ensuring smooth transitioning of product knowledge and making recommendations for training & improvement procedures.

Resolving counter customers, remittances sending and receiving from any part of the world

Developing business as instructed by Branch Manager

Reviewing & checking work of customer service staff and cashiers like reports/records and applications for accuracy, correct errors if any

Jul’03-Jun’12 with Al Rostamani International Exchange, Dubai, UAE as Senior Cashier Cum Customer Service Representative

Jul’97-Jul’03 with Equitable PCIBank, Manila, Philippines as Customer Service Assistant (Senior Teller)

As Senior Cashier Cum Customer Service Representative:

Facilitated marketing/promotions and gave business leads/ corporate clients to achieve target

Updated knowledge in IOC’s as well as products & services for application of all transactions to be done

Signed drafts and Inter Emirates Buy as transactions requires A’s signatory

Facilitated counter–checking and verification of other commercial cashier’s cash & foreign currencies

Coordinated cash transit & deliveries to the messenger, gave instructions for cash and check collection & banking

As Customer Service Assistant (Senior Teller):

• Accept cash and check deposits – Peso and FXCY.

• Process withdrawals and encashments – Peso and FXCY.

• Handle verification of check technicalities and stamping of bank endorsement on checks.

• Accept bills payments for utility, pre-need institutions and government services.

• Handle pay outs for maturities / termination of term placements

Jun’92-Apr’94 with Ramos Law Office, Manila, Philippines as Legal Secretary/Personal Assistant (PA)/Receptionist

• Performed receptionist functions in the office of the lawyer.

• Answered and screened telephone calls, taking accurate message with a high degree of professionalism.

• Maintained a highly-organized filing system for correspondence and other records.

• Prepared documents, correspondence and memos when required.

• Maintain the files for civil / criminal cases and all other related legal documents.

• Keep records of lawyer’s agenda / appointments and attended meetings, court hearing and client call.

• Performs basic clerical tasks, such as systematically arranging letters, memoranda, invoices and other indexed documents

according to an established system.

• Records the deadlines for submission of legal appeals and manifestation to Trial Courts, Court of Appeals and Supreme Court

EDUCATION

Bachelor of Business Administration Major in Marketing from Polytechnic University of the Philippines: 1994

Masters of Business Administration (Attended 18 units) from University of Santo Tomas: 1997

TRAININGS ATTENDED

Quality Service Program ISO 2002 Awareness and Service is Our Element – 2002

Risk Management Workshop - October 2011

Brainstorming for Sales and Branch Productivity - January 2013

Customer Service Training Program - June 2013

Supervisory Skills and Leadership – October 2013

Time Management – November 2013

PERSONAL DETAILS

Address Dubai, United Arab Emirates

Languages Known Tagalog and English

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