Associate Director Banquet Manager

Chetan Kapoor

H-***, NarainaVihar

New Delhi – **0028

Phone-91-999*******

Email :- adm1ey@r.postjobfree.com

Strengths: -

Accountable for the overall success of the Sales Department.

Demonstrates knowledge by leading the team to accomplish daily goals.

Ensures the highest level of service by training and developing staff and executing the requirements of events based on standards.

Monitors and controls financial and administrative responsibilities to meet or exceed department goals.

Work Experience

January 21 till date :-

Working as Director of Sales & Marketing with Radisson Group (Park Plaza Gurugram )

Handling the entire Sales department

Travel Trade & Inbound Groups

Handling team of 05 people in Sales

Meeting all clients for TA’s Domestic, Inbound & MICE

Handling all OTA”s channels

Coordinating with all hotel departments for smooth operations.

Handling Top Accounts for all Inbound & Domestic Groups individually

Meeting all Decision makers & MD’s of MICE & TA companies for Inbound & Domestic travel .

July 2017till 10th January 2021 :-

Working as Director of Sales with The Suryaa Hotel New Delhi

Responsible for all over sales department with various verticals in all MICE

Travel Trade &Inbound Groups ( LPTI, SITA, Trail Blazer,Top Travels, Tamarind,FSR,Yatra, Creative, Caper & various other MICE & TA’s

Handling team of 08 people in Sales

Meeting all clients for TA’s Domestic, Inbound & MICE

Daily meeting with Sales Team for day to day pickup’s & operations

Coordinating with all hotel departments for smooth operations.

Handling Top Accounts for all Inbound & Domestic Groups individually

Handling Operations for all Inbound & MICE Groups

November 2014 till 30thJune2017: -

Worked as Director of Sales& Marketing with The Royal Plaza Hotel New Delhi

Responsible for all over sales department with variousverticals in all Travel Trade & Corporate

Handling team of 12 person in Sales

Meeting all clients for TA’s & Corporate Sales

Daily meeting with Sales Team for day to day pickup’s &operations

Coordinating with all hotel departments for smooth operations.

Handling all operations related to groups

July 2012 till November 2014: -

Worked as Associate Director of Sales with Crowne Plaza New Delhi

Handling team of 6people in Leisure sales

Majorly handled Gurgaon & Central Delhi Market for Domestic & Inbound Groups

Coordinating with all the clients with last minute request

Handled all top A+ account of Leisure sales for Inbound & Domestic Markets

Handling Day To day Operations related to all major groups, their packages & other requirements.

1st April 2010 till June 2012

Worked with Hilton Janakpuri the first flag ship property of Hilton Hotels from Preopening as

Assistant Manager Conference & Events.

Principle Responsibilities

Day to day functioning of the department

Meeting and negotiating with clients who come to the hotel for business for the organization

Reporting to the Director of Catering Sales

Making Day to Day Banquet Reports & submitting the same to Associate Director Conference & Events.

Handling majorly wedding events & all social events

Handles banquet operations for major events

Handle all Festival Events

Worked with Eros Hotel managed By Hilton as Sales Manager Events

Responsibilities

Applies knowledge of all laws, as they relate to an event.

Ensures accurate customer billing for banquet events.

Ensures coordination and execution throughout the event.

Attends pre-conference meetings to ensure specifications of the group

Event are well executed.

Attends and participates in all pertinent meetings.

Leads shifts and actively participates in the servicing of events.

Leads discussions to review scheduled events and proactively avoid

Service challenges and failures.

Incorporates guest satisfaction as a component of departmental meetings

with a focus on continuous improvement.

Assists team in developing lasting relationships with groups to retain business and increase growth.

Manages department controllable expenses to achieve or exceed budgeted goals.

Anticipates guests' needs and responds promptly.

Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

Handles guest problems and complaints.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous Improvement.

Empowers employees to provide excellent customer service.

Strives to improve service performance.

Le Meridian 24TH March 2004 till-15th March 2010

Executive Banquet Sales from 1st April 2004 till 15th March 2010

Principle Responsibilities

Handling Guest queries and Banquet Events Booking

Daily coordination with various stake holders for smooth execution of Events

Meet all walk in clients related to Banquet Bookings

Majorly takes care of Social events,Weddings, Pre & Post events

Coordinate with Kitchen & Operation department on daily basis to discuss on the events

Meeting client before the event to discuss on the Setup & Menus along with Banquet Manager & Banquet Chef

Arranged Fashion Shows & Big Wedding events

Meet all social clients before the event & discuss on the requirements

Handle Banquet Operations for all major events

Handled events for big corporates: - BMW, Audi & KPMG

Handled Launch events for Mahindra & Mahindra as one point contact from the setup to Menu finalizing .

Taj Palace March 1997 – 1999

Principle Responsibilities

Worked in Banquets Operations, have knowledge of all banquet setups, food menu’s, worked in operations have knowledge of day to day events handling.

Meeting Banquet Guest for their events understanding the clients’ requirements related to setup to Food & Beverage services

Worked In Room Service Operations have knowledge for Food & beverage services on timely basis

Worked in Indian Specialty Restaurant– Handi, have knowledge of Indian food, handled restaurant operations

Understand the service requirements on day to day basis, have knowledge of Beverage services as per the hotel standards

The Oberoi from September1994 – 1996

Principle Responsibilities

Worked in Banquets Operations have worked with the finest banquet team

Learned Banquet setups, Style of services

Worked in Room Service, Understand the service requirements as per the standards.

Worked in Indian Specialty Restaurant – Kandahar, have learnt about the services requirements to international & domestic clients

Have learned service techniques, understand the Food & Beverage part

Have training in all areas related to F&B

Professional Education

Apprenticeship in Food & Beverage Service from The Oberoi’s, New Delhi. – 1995

Have received appreciation letter from Hilton New Delhi for my services provided to esteemed customers

Education

Salwan Senior Secondary School New Delhi 10Th Pass ;-1991

Salwan Senior Secondary School New Delhi 12Th Pass ;-1992

Graduation Delhi University ( Correspondence ) ;-1996

Contact this candidate