CONTACT DETAILS: *** DIMNEY AVENUE • EERSTERUST • PRETORIA • 0022 • SOUTH AFRICA

(CELL) (076) 648 6485ALTERNATIVE NO (082-***-**** • E-MAIL: adm1e9@r.postjobfree.com

Curriculum Vitae

Jillian Hammond

Mission Statement: The privilege to work is a gift, the power to work is a blessing and the love of work is success!

Personal Information

Nationality: South African

Place of birth: South African

Date of birth: 20 November 1970

Criminal offences: None

Equity status: Coloured female

Marital Status: Single

Driver’s license: Code 08 (Own Car)

ID Number: 701***-****-***

Languages

Home language: Afrikaans And English

Educational Qualifications

Highest Grade Passed: Grade 12

Institution: Eersterust Secondary School

Subjects: Afrikaans, English, Mathematics, Accounting, Business Economics, Biology & Economics

Computer Knowledge

MS Word, MS Excel, MS Outlook, SAP Systems, Internet, Email & Voyager

Work Experience – Current/Last Employment

ROBERT BOSCH: TEMPORARY

Position: Credit controller & Debtors Clerk

21 July 2013 till Present (Temporary month to month)

Key Responsibilities:

Credit controlling, Collection of outstanding debt, Allocation of cash received, Reconciliation of cash accounts, Controlling of account limits, Resolving of claims and queries on accounts, Processing of credit notes, Monthly reporting on outstanding debt, Monthly reporting on outstanding claims and queries, Processing of monthly statements to customers, Refusal letters, P.O.D controlling, Letters to customers & Assist with 5A auditing. Request bank statements on a daily basis to process, Prepare deposit slips and transactions on SAP, Filing of bank statements-deposit slips and remittance advices, Request remittance advices and do clearing on SAP(Mercedes, Ford, Toyota, Visteon and Venture), Phone customers for outstanding payments and follow up as per procedure, Submit invoices and POD’s to customers on all unpaid invoices, Assist in resolving RFC’s-claims and queries on customer accounts, Checking/sorting and filing of POD’s received from warehouses, Compile spread sheet of outstanding invoices and POD’s, Follow up on outstanding invoices and POD’s with UTI and set up meetings with UTI to resolve outstanding invoices and POD’s, Submit monthly statements to customers, Checking of credit notes for correctness and authorization, Provide re-prints on invoices and POD’s as per customer’s requirements, Type rejection letters to customers for all ejected claims, Archiving of Fin2 documents, Archiving of previous years documentation and send it to Metrofile, Controlling big archives-ensure that boxes for Fin2-Fin1 and CTG are placed on the correct shelves, Evaluate when boxes are needed to be ordered from Metrofile, Ensure that office environment is in line with 5s audit requirements, Ensure that DPS rules are complied with strictly adhered to go for German Audits, Adhoc tasks as and when required by Credit Manager & Creating of new vendors-updates and changes for Fin1.

SANCEDA COLLECTIONS: CONTRACT

Position: Call Centre Agent

01 February 2013 – 18 March 2013

Key Responsibilities:

Use questing and listening skills that support effective telephone communication, Use an effective approach to handle special telephone tasks like call transfers-taking accurate messages-call backs-holds-interruptions and unintentional disconnections, Understand the impact of attitude in handling calls professionally, Effectively deal with job stress-angry callers and upset clients, Use the most appropriate way to communicate with different behaviour types on the telephone, Apply the elements of building positive relationships with different types of customers telephonically, Apply the proper telephone etiquette to satisfy various customer situations, Apply appropriate actions to effectively control a telephone call, Identifying voice skills and how to enhance a good telephone presentation, Meet customer commitments, Create debit orders and cash payments on the system to activate the payments via banks, Debt collecting on Voyager

Other Duties: Support and provide superior service via phones-emails and fax’s as a receiver and caller & Display time flexibility towards shifts as per work floor requirements

Reason For Leaving: Contract ended

Contact Person: Niri Mohammed (Supervisor) Tel: 011-***-****

Work Experience – Previous Employment History

ROBERT BOSCH: TEMPORARY

Position: Debtors Clerk

01 March 2012 – 30 July 2012

Key Responsibilities:

Request bank statements on a daily basis to process, Prepare deposit slips and transactions on SAP, Filing of bank statements-deposit slips and remittance advices, Request remittance advices and do clearing on SAP(Mercedes, Ford, Toyota, Visteon and Venture), Phone customers for outstanding payments and follow up as per procedure, Submit invoices and POD’s to customers on all unpaid invoices, Assist in resolving RFC’s-claims and queries on customer accounts, Checking/sorting and filing of POD’s received from warehouses, Compile spread sheet of outstanding invoices and POD’s, Follow up on outstanding invoices and POD’s with UTI and set up meetings with UTI to resolve outstanding invoices and POD’s, Submit monthly statements to customers, Checking of credit notes for correctness and authorization, Provide re-prints on invoices and POD’s as per customer’s requirements, Type rejection letters to customers for all ejected claims, Archiving of Fin2 documents, Archiving of previous years documentation and send it to Metrofile, Controlling big archives-ensure that boxes for Fin2-Fin1 and CTG are placed on the correct shelves, Evaluate when boxes are needed to be ordered from Metrofile, Ensure that office environment is in line with 5s audit requirements, Ensure that DPS rules are complied with strictly adhered to go for German Audits, Adhoc tasks as and when required by Credit Manager & Creating of new vendors-updates and changes for Fin1.

Reason For Leaving: Contract ended

Contact Person: Niri Mohammed (Supervisor) Tel: 011-***-****

DEPARTMENT OF EDUCATION: CONTRACT

Position: Data Capturer

03 March 2011 – 6 June 2011

Key Responsibilities:

General data capturing, Verification of missing data & Checking and changing of data.

Reason For Leaving: Contract Ended

Contact Person: Solveigh Van Heerden Tel: 073-***-****

ROBERT BOSCH: PERMANENT

Position: Credit Controller & Debtors Clerk

01 April 2001 – 30 July 2010

Key Responsibilities:

Credit controlling, Collection of outstanding debt, Allocation of cash received, Reconciliation of cash accounts, Controlling of account limits, Resolving of claims and queries on accounts, Processing of credit notes, Monthly reporting on outstanding debt, Monthly reporting on outstanding claims and queries, Processing of monthly statements to customers, Refusal letters, P.O.D controlling, Switchboard relieve, Letters to customers & Assist with 5A auditing.

Reason For Leaving: Seeking to broaden scope

Contact Person: Niri Mohammed (Supervisor) Tel: 011-***-****

GAUTENG BUILDING COUNCIL

Position: Medical Clerk

January 1995 – December 2000

Key Responsibilities:

Handling of queries both written and telephonic from the public, Administration duties and office support, Client liaison, Account queries, Receiving of member claims, Receiving of medical payments, Issuing of medical aid cards to new members & Explanation of medical rules and regulations.

Reason For Leaving: Retrenched – Company Insolvent

Contact Person: Lost touch with managers and employees

FIRST NATIONAL BANK:

Position: Bulk Teller

05 February 1989 – 20 December 1994

Key Responsibilities:

Supervising of tellers, Balancing of bulk teller, Big Save-clearing bulk money to SVB, PCD Department-clearing to Reserve Bank, Receptionist & Switchboard duties.

Reason For Leaving: Offered a broader spec, opportunity and salary package at Gauteng Building Council

Contact Person: Retired years ago

Attributes

I feel I can definitely make a positive contribution towards any company. I am very hardworking, responsible and dutiful. I am highly motivated to always succeed under pressure and also have a very positive outlook on any given situation. I am always willing to work with other individuals and take extra responsibility for any project entrusted in me.

Skills

Assertive, Creative & Innovative, Communication Skills, Prioritizing Skills, Excellent Administrative Skills, Stress Tolerance, Time Management Skills, Very Good Organizational & Planning Skills, Accurate, Interpersonal Skills, Flexibility, Self-Motivation, Adaptability, Sense Of Urgency & Team Work

Summary Of Myself

I thoroughly enjoy a challenge, amongst qualities such as being an honest person. I perceive myself to be hardworking, understanding and trustworthy. I am also a flexible person and can adapt to changes easily. I see myself as the anchor of my being and am therefore not only drawn to one person’s opinion, or only believing in fun

To Whom It May Concern

I have seen many examples of great leadership. What separates the truly successful from the rest is how important they feel their contributions are to the goals of the organization. If you are seeking a candidate with the experience, I would like to welcome a personal interview and will make myself available to your convince. Thank you for your consideration and time.

Declaration

I Jillian Hammond declare that the above information are true and correct

Miss Jillian Hammond

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