SIMANGALISO C. MANDLAZE

Date of birth ****-**-**

Mobile no: 076-***-****

Email:adm1co@r.postjobfree.com

Po box 989 Hazyview 1242

Driver’s licence code 10 (C1)

Currently enrolling with Unisa the University of SA

Tourism management

Registered modules: Travel Operations

: Practising Workplace English

: Financial accounting

: Customer Service in Tourism

: Ethical Information and Communication Technologies

EDUCATION AND TRAINING

Higher Education

Institution : CATHSSETA

Course : Skills Programme: Hospitality Reception

Year Completed : 2016

Institution : Department of Higher Education and Training

Course : Vocational Certificate: Primary Agriculture

Year Completed : 2010

Institution : V m Mogane T/A Bonga and Praise Trading

Course : Security Officer Grade (E D C)

Psira Registered : 2131139

Year Completed : 2011

Institution : Emergency Health Care and Training Academy

Course : Basic Ambulance Assistance

Year Completed : 2008

Training

Institution : Peak Training Academy

Course : End User Computing

Year Completed : 2015

Secondary Education

School : Khetsalwati High

Highest Standard Passed : Grade 12

Languages Proficiency : English, Siswati, Tsonga and Zulu

WORK EXPERIENCE

Current Employer : Kruger Park Lodge: Hazyview

Period : 1 June 2014 to 25 March 2020

Current Position : Reception Administrator

Key Responsibilities

Render a comprehensive secretarial and reception services

Manage the guests’ details as they arrive, allocate rooms and departures

Receive guests’ telephone and walk in inquiries and requests and make necessary arrangements for their itineraries

Coordinate the in house procedures to ensure security of guests

Inform guests about the lodge’s facilities, policies and procedures

Calculate the guests’ bills and issue receipts and invoices and ensure all records are kept accurately

Perform recons and consolidation of cash and payments

Scan and capture key documents and file them electronically in respective folder

Complete necessary database information on the electronic system in relation to bookings input text and data from documents into spreadsheets electronic files

Input all sensitive data and accounting information into databases and electronic files.

Assume the supervisory role and act as the main out of hours contact point for the lodge as required: calling out contractors or submitting maintenance faults

Manage conflict, identify potential problems and apply necessary problem solving techniques for guests and employees.

Compile daily, monthly and quarterly reports and statistics to management

Carry out any other duties as directed by the duty manager or front office manager like assisting with reservation

Previous Employer : Prestige Cleaning Service

Period : 12 January 2013 to 31 May 2014

Current Position : Housekeeper

Key Responsibilities

Perform housekeeping duties assigned as follows:

Clean assigned rooms by priority and update room status on daily assigned board.

Transport cart with cleaning supplies, amenities and linens to assigned work area and/or guest room securely.

Return and restock cart at end of shift as well as organizing closet and shelving delivered linens.

Transports trash and waste to disposal area.

Ensure security of any assigned keys and guest room keys and turn all lost and found items into the Housekeeping Manager

SKILLS

Interpersonal and Customer relations skills

Proficient typing skills

Advance literacy and numeracy skills

Innovative and independent thinker

Conflict Management and Problem solving

Ability to communicate with all stakeholders i.e. customers and management

Advanced Computer literacy

Knowledge of basic administrative duties and confidential principles

Ability to adapt to changing environment and work under pressure

Respect and sensitivity to differences in beliefs, culture and disabilities

Reliable and ability to be flexible

REFERENCES

Name : Mr Happy Masuku

Position : Duty Manager

Employer : Kruger Park Lodge

Mobile : 079-****-***

Office Tel : 013-***-****

Name : Mr Funwell Sambo

Position : Chalet Home Owner

Employer : Kruger Park Lodge

Mobile : 073-****-***

Office Tel : 013-***-****

Contact this candidate