Duty Manager Housekeeping
Resume:
SIMANGALISO C. MANDLAZE
Mobile no: 076-***-****
Email:********************@*****.***
Po box 989 Hazyview 1242
Driver’s licence code 10 (C1)
Currently enrolling with Unisa the University of SA
Tourism management
Registered modules: Travel Operations
: Practising Workplace English
: Financial accounting
: Customer Service in Tourism
: Ethical Information and Communication Technologies
EDUCATION AND TRAINING
Higher Education
Institution : CATHSSETA
Course : Skills Programme: Hospitality Reception
Year Completed : 2016
Institution : Department of Higher Education and Training
Course : Vocational Certificate: Primary Agriculture
Year Completed : 2010
Institution : V m Mogane T/A Bonga and Praise Trading
Course : Security Officer Grade (E D C)
Psira Registered : 2131139
Year Completed : 2011
Institution : Emergency Health Care and Training Academy
Course : Basic Ambulance Assistance
Year Completed : 2008
Training
Institution : Peak Training Academy
Course : End User Computing
Year Completed : 2015
Secondary Education
School : Khetsalwati High
Highest Standard Passed : Grade 12
Languages Proficiency : English, Siswati, Tsonga and Zulu
WORK EXPERIENCE
Current Employer : Kruger Park Lodge: Hazyview
Period : 1 June 2014 to 25 March 2020
Current Position : Reception Administrator
Key Responsibilities
Render a comprehensive secretarial and reception services
Manage the guests’ details as they arrive, allocate rooms and departures
Receive guests’ telephone and walk in inquiries and requests and make necessary arrangements for their itineraries
Coordinate the in house procedures to ensure security of guests
Inform guests about the lodge’s facilities, policies and procedures
Calculate the guests’ bills and issue receipts and invoices and ensure all records are kept accurately
Perform recons and consolidation of cash and payments
Scan and capture key documents and file them electronically in respective folder
Complete necessary database information on the electronic system in relation to bookings input text and data from documents into spreadsheets electronic files
Input all sensitive data and accounting information into databases and electronic files.
Assume the supervisory role and act as the main out of hours contact point for the lodge as required: calling out contractors or submitting maintenance faults
Manage conflict, identify potential problems and apply necessary problem solving techniques for guests and employees.
Compile daily, monthly and quarterly reports and statistics to management
Carry out any other duties as directed by the duty manager or front office manager like assisting with reservation
Previous Employer : Prestige Cleaning Service
Period : 12 January 2013 to 31 May 2014
Current Position : Housekeeper
Key Responsibilities
Perform housekeeping duties assigned as follows:
Clean assigned rooms by priority and update room status on daily assigned board.
Transport cart with cleaning supplies, amenities and linens to assigned work area and/or guest room securely.
Return and restock cart at end of shift as well as organizing closet and shelving delivered linens.
Transports trash and waste to disposal area.
Ensure security of any assigned keys and guest room keys and turn all lost and found items into the Housekeeping Manager
SKILLS
Interpersonal and Customer relations skills
Proficient typing skills
Advance literacy and numeracy skills
Innovative and independent thinker
Conflict Management and Problem solving
Ability to communicate with all stakeholders i.e. customers and management
Advanced Computer literacy
Knowledge of basic administrative duties and confidential principles
Ability to adapt to changing environment and work under pressure
Respect and sensitivity to differences in beliefs, culture and disabilities
Reliable and ability to be flexible
REFERENCES
Name : Mr Happy Masuku
Position : Duty Manager
Employer : Kruger Park Lodge
Mobile : 079-****-***
Office Tel : 013-***-****
Name : Mr Funwell Sambo
Position : Chalet Home Owner
Employer : Kruger Park Lodge
Mobile : 073-****-***
Office Tel : 013-***-****
Contact this candidate