Steven A. Sartin adm1c2@r.postjobfree.com

Ph. 520-***-**** 7400 N. Oracle Rd. Ste 150-450, Tucson, AZ 85704

Work Experience

Empire Southwest, Tucson, AZ Supervisor: Parts Sales 2/16 – Present

Awards: Nominated Parts Person of the Year 2014 - 2021; Won (Company-wide) Parts Person of the Year 2018; Won Regional Parts Person of the Year 2016 - 2017

Entered negative-income stores to generate million-dollar profits: goal of 10% Profits and 80% Client Satisfaction by Daniel Surveys. Goals exceeded: Over 20% Profits after Directs and 95.45% client satisfaction for 2018. Managed operations of machinery, fleet, power systems and truck-trailer parts retail. Supervised all employees related to four store accounts in two locations. Created and enforced budgets, as well as programs to promote sales and community goodwill through local charities like Sahuarita School District. Managed payroll, leave-time; Certified On-the-Job Trainer, as well as Safety; generated employee performance assessments and created improvement strategies to boost productivity and resolve conflicts. Redesigned storefront to increase novelty sales to foot traffic. Initiated new delivery options. Streamlined service by creating 3 pre-build parts kits. Initiated new 24/7 process for delivery of orders. Researched and implemented ‘gold-zoning’ design of inventory for maximum efficiency and ergonomics. Researched, evaluated client feedback from surveys, and visited field clients to discover ideas for improved customer experience. Worked closely with other department leads and supervisors to increase intra and inter-departmental strategy awareness for sales and customer satisfaction. Monitored and responded to social media reviews. Regularly updated policy and procedures to increase safety, and client and employee satisfaction.

Empire Southwest, Tucson, AZ Lead: Parts Sales 9/14 – 2/16

Oversaw operations of 30,000 square foot warehouse in the Tucson South store. Supervised 10 employees including managing time sheets, evaluations, hiring, training (certified Forklift Trainer), terminations and weekly safety meetings. Coordinated truck schedules for transport. Ordered, shipped, received parts; assisted clients with special orders; kept warehouse inventory; coordinated and communicated with Part Leads from other locations to deliver timely and caring service to clients. Designed and created prebuilt hose kits for mining machine rebuilds.

Empire Southwest, Morenci, AZ Parts Operations Specialist 8/11 – 9/14

Customer service and sales of parts at the gold/copper open-pit Morenci mine. Helped in all other warehouse functions including the building hydraulic hoses (certified). Inventory control and organization. Expedited shipping (including through use of private jets) of special international orders, for exigent cases. Mine Safety and Health Administration (“MSHA”) Certified: Confined Spaces, Working with Electricity; Overhead Cranes and Suspended Loads; Pit Driver certified; Aerial Lift certified; Barricade and Fall Prevention; CPR/1st Aid.

Western Cable, Morenci, AZ Electric Apprentice 10/10 – 5/11

Repaired 8KV/280 amp high-voltage, 1000’ cables damaged by mining equipment in the Morenci mine. Performed diagnostic and troubleshooting tests for continuity; made electrical repairs and welded.

Moon Valley Nursery, Phoenix, AZ Lead Landscape Field Supervisor 4/06 – 5/10

Award: Top Salesman of Year 2009

Designed, planned, sold, scheduled and dispatched luxury large-scale landscape operations for both residential and commercial properties. Supervised crew of 16 installers and led 22 Supervisors.

Exxon-Inskip Market, Knoxville, TN General Manager 6/99 – 4/05

Responsible for grocery store / deli / gas station and all retail product ordering and gasoline. Hired and supervised 12 employees. Certified Trainer and Team Lead. Reconciled settlement reports, daily sales receipts, conducted budgeting and payroll. Worked with outside vendors to select new products to increase sales and improve customer satisfaction. Passed every OSHA inspection and all random petroleum compliance checks. Responsible for cleanliness of store, safety of the gasoline pumps, and food handling compliance with local, state, and federal health and safety laws.

(Tennessee) Raider’s, Kingsport, TN Defensive End 2002 – 2003

Walk-on (3% acceptance rate) professional football player for Appalachian Football League’s Raiders.

Post-High School Education

Pima Community College/ University of Arizona Bachelor’s in Business Administration, aspired graduation 2023

46 Online Courses; 2nd Language Courses: Spanish. Courses included: Leadership Development Workshops Parts 1 through 4; Managers Preventing Discrimination, Harassment and Retaliation; HR Essentials for Leaders; Success Factors; Diversity; Client Experience; Microsoft Excel 2010 / 2013. Community Service history available upon request.