Vignesh Charles

Address : */*, ******* ******, *****

City : Thisaiyanvilai

State : Tamilnadu, 627651

Email : adm1a4@r.postjobfree.com

Phone No : +919*********

PROFESSIONAL SUMMARY

Focused and reliable head waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Self-assured Head Waiter with outstanding ability to decrease employee stress while increasing customer satisfaction and overall revenue. Fantastic attention to detail and understanding of food and beverage pairings. Specialize in modernizing service standards for long-term restaurant success. WORK HISTORY

Radisson Blu Hotel

Team Leader Waiter

Doha, Qatar

Dec/2018 - March/2020

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations. Showed high-level understanding of fine dining standards and practices. Monitored dining areas' cleanliness and safety and quickly addressed emerging issues. Supervised set up of banquet food stations and coordinated service to multiple dining areas. Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons. Checked identification to enforce age regulations for alcoholic beverages. Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Quickly learned new skills and applied them to daily tasks, improving efficiency. Used MICROS for billing.

Collaborated with department or management to achieve result. Proved successful working within tight deadlines and fast-paced atmosphere. Monitored all inventory to ensure stock levels and databases were updated. Adhered to social distancing protocols and wore mask or face shield at all times. The Residency Towers

Assistant Waiter

Chennai, Tamilnadu

June / 2014 - March / 2015

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.

Prepared beverages and filled food orders for customers. Kept server areas clean and stocked during service hours to increase efficiency while working tables.

Folded napkins and prepared silverware sets to provide adequate supply for host station. Mega Food Restaurent Management

Captain

Doha, Qatar

March/2020 - Jan/2021

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Developed and maintained courteous and effective working relationships. Used MICROS software.

Proved successful working within tight deadlines and fast-paced atmosphere. Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.

Improved type through consistent hard work and dedication to customer. Identified issues, analyzed information and provided solutions to problems. Adhered to social distancing protocols and wore mask or face shield at all times. Taj Palace Hotel

Waiter

Deira, Dubai

Apr / 2015 - July / 2017

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.

Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary. Folded napkins and prepared silverware sets to provide adequate supply for host station. Maintained customer satisfaction by clarifying questions about orders and specialty items. Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.

Kept server areas clean and stocked during service hours to increase efficiency while working tables.

Prepared beverages and filled food orders for customers. Checked identification to enforce age regulations for alcoholic beverages. Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

SVARGA Residency

Captain

Coimbatore, Tamilnadu

Aug/2017 - Oct/2018

Showed high-level understanding of fine dining standards and practices. Monitored dining areas' cleanliness and safety and quickly addressed emerging issues. Supervised set up of banquet food stations and coordinated service to multiple dining areas. Checked identification to enforce age regulations for alcoholic beverages. Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Monitored dining rooms for seating availability as well as service, safety and well-being of guests.

Supervised restocking of salad bar and buffet for lunch and dinner service. Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction.

EDUCATION

DHMCT

Annai Fathima Institute of Catering Technology

Alampatti, Madurai, India

July / 2011 - May / 2014

Hotel Management

State Board of School

St, Mary’s HSS

Uvari, India

June / 2009 - May / 2011

+2 Standared ( Mathamatics - Biology )

State Board of School

St, Mary’s HSS

Uvari, India

June / 2007 - May / 2009

10th Standared

SKILLS

Guest relations management

Service Prioritization

Menu Presentation

High-Volume Dining

Daily Specials Memorization

Wine Service

Bill Computation

Bar Terminology Expertise

To-Go Order Preparation

Guest Seating Arrangements

Food Spoilage Prevention

Order Accuracy

Guest Relations Management

Food Tray Carrying

Kitchen Staff Coordination

Menu Memorization

Plates Presentation

Wine Knowledge

Food and beverage pairings

Upselling techniques

Dining area maintenance

Safe food handling

Bar terminology

Item promotion

Food assembly

Tableside Service

Banquet coordination

Guest relations

Accurate money handling

Quality control

Cash handling

Front-of-house display creation

Compliance standards

Food station setup

CERTIFICATES

Certified Food Hygiene Safety Level 2.

Certified Lobster Ink Hotel Management.

Certified Typsy Bartender Course

PASSPORT DETAILS

Passport Number : M3795802

Date of Issue : 24-11-2014

Date of Expiry : 23-11-2024

Place of Issue : Madurai

OTHER COURSES

College Name : Jeyanthinathar Acedemy Of Marine Studies ( DG APPROVED ) INDOS NO. : 20ZM3655

Course Name : Basic STCW Courses

Certificate No. : 4020126101200161

Date of Issue : 29-12-2020

Date of expiry : 20-06-2022

Course Name : STSDSD

Certificate No. : 4020126621200161

Date of Issue : 26-12-2020

Date of Expiry : NA

CDC NO. : MUM 424080

Date of Issue : 13-01-2021

Date of Expiry : 12-01-2021

Place of Issue : MUMBAI

REFERENCE

Name : Mr. Denzil Robert Menzees

Designation : Restaurent Manager

Company Name : Radisson Blu Hotel, Doha

Email id : adm1a4@r.postjobfree.com

Phone No. : +974********

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