MILTON RAJ GEORGE

Phone: +91-953*******

Email: adm16v@r.postjobfree.com

Date of Birth: 20th May, 1983

OBJECTIVE

Keen to learn and take on bigger responsibilities, strong believer in people as the most important asset in business, however Customer comes 1st. Seeking a challenging position in a reputed Retail organization with combination of stimulating & rewarding working environment where my skills and ability would contribute towards the profitability of the organization and career growth within the organization.

PROFESSIONAL PROFILE

Result oriented professional with over 16yrs of experience in Retail Operation, sales, marketing.

Having exposure in major areas of management, diversified experience in Direct Sales, most importantly Key Accounts Stores, Operations&Customer Service,Distribution& Franchisee Management.

Proficient in devising plans for improving business performance, tapping markets, handling customers, driving high-value revenue and profit plans with cost savings.

Experienced in motivating team & leading the sales team to enhance sales, working out legal & retail project operations.

PROFESSIONAL EXPERIENCE

Organization : LIFESTYLE INTERNATIONAL Pvt. LTD. (LANDMARK GROUP INDIA)

Period : Aug 2016 till July end 2020.

Position : STORE MANAGER LIFESTYLE (PHOENIX MARKET CITY, GOPALAN MALL, BANGALORE)

Key Responsibilities:

Manage complete store level operations, training and work schedules.

Inventory management

Handling of Cash & billing team

Managing Customer Issues at Store level

Handling Manpower of Security, Housekeeping & loaders.

Managing SOPs at Store level at all work fronts.

Taking care of Store Physical assests in conjuction with Concept managers.

Managing HSE for entire store& staff

Providing helping hand to HR for staff hiring & Monitoring VM activities within the store

Proper co-ordination with Mall Management for Smooth functioning of the Store.

Involved in Projects for the opening of Phoenix Mall & Shantiniketan Lifetsyle stores

Organization : LANDMARK GROUP INTERNATIONAL LIMITED.

Period : Oct 2014 till Mar 2016

Position : STORE MANAGER Splash, Jeddah (SAUDI ARABIA)

Main Responsibilities and Achievements:

Strong communication and relationship management skills with the ability to relate to people at all levels.

Manage complete store level operations, including staff hiring, training and work schedules.

Achieving Sales target as per ABP & responsible for every phase in day-to-day store operations.

Working on the catchment area to drive sales.

Checking weekly sales, offers and product range of the competitor stores & Surprise checks on cash tills.

Adherence to SOP as per company norms.

Responsible for security and safety of stock, cash & infrastructure & Ensure timely opening & closing of store.

Monitor attendance & punctuality of stores staff and ensure that staff is customer oriented & presentable, at all times.

Looking after the P&L of the store along with Sqft returns & ensuring per person productivity is generated to drive the business at its peak point.

Given a 40% rise in the business by following the guidelines provided by the management & suggestions given from my end with proper staff training & managing customer relationship.

Organization : GOKUL DAS EXPORTS PRIVATE LIMITED.

Period : Aug 2012- Aug 2014

Position : AREA MANAGER FOR STORES

Main Responsibilities and Achievements:

Managing 3 stores with an area of 16000 sqft& a team of 22 people.

Ensuring highly pro-active & professional Customer service is rendered by all team members. Imparting product & retail training to all members for better sales numbers.

Responsible for man power management, marketing initiatives, inventory management, all administrative activities also recruitment of employees.

Generating & compiling daily sales & stock, business, competition reports on weekly basis.

Ensuring SOP is followed as per business norms & handling project related issues.

Looking after corporate sales & dealing into export surplus as well as venue sales.

Managing the desired Stock levels based on the Stock norms to achieve 100% efficiency on floor with right product mix with an area of 12500 Sqftwith a team of 26 people.

Organisation : INDUS-LEAGUE CLOTHING LTD.

Period : June 2008 to July-2012

Position : Area Manager

Main Responsibilities and Achievements:

Responsible for lifestyle business & smooth operation (EBOs, Pantaloons, Brand factory, Reliance Trendz) of Nagpur & adeptly handling business for Indus League Brands. Managing a team of 34 people with an area of 8500 sq ft.

Scouting for locations to open new stores with complete research on similar & competitive Brand & customer study.

Handling all kind of Project related issues for new stores. Setting up systems, stocks & recruitment of new staffs.

Motivating and leading team members in order to achieve weekly and quarterly business targets

Ensuring highly pro active& professional Customer service is rendered by all team members. Imparting product & retail training to all members for better sales numbers.

Responsible for man power management, marketing initiatives, inventory management, all administrative activities. Ensuring SOP is followed as per business norms

Generating & compiling daily sales & stock, business, competition reports on weekly basis.

Managing the desired Stock levels based on Stock norms to achieve 100% efficiency on floor with right product mix.

Monitoring the Logistics and supply Chain in Co-ordination with the Brand Managers, Retail Merchandisers, Warehouse Logistics and Transport Team at Both Ends.

Assist in planning and execution of marketing activities at ground level.

Achievements:

Won Award for highest ABP achievement for the financial year 2008-09 at Indus League Clothing LTD (Future Group)

Won the Zonal award for the highest ABP achievement for consecutive quarters in the west zone for the FY2009-10

Promoted as an Area Manager in April 2011 and handling a team of 30 people with 4 formats i.e. Pantaloons; Reliance Trendz; Head quarters& Brand Factory along with 4 Assistant Department Managers.

Promoted to Department Manager at Indus League on Apr.2009

Organization : Pyramid Retail India Ltd.

Period : Sept 2003 May 2008

Position : Senior Sales Associate

Core Responsibilities:

Overseeing Ladies/Mens/Kids/Homes departments as and when required

Motivating and leading team members in order to achieve monthly business plans

Feedback and suggestions to Merchandising Team and senior management on improving sales

Ensuring highly pro active& professional Customer service is rendered by all team members

Generating & compiling weekly sales & stock reports for vendors and email on weekly basis

Ensuring SOP is followed as per business norms

Handling staff issues in co ordination with HR

Meeting floor as well as mall retail sales targets.

Handled brands like Allen Solly; Louis Phillipe; Color Plus; Van Heusan; Peter England; Black Berry; Biba; Wrangler; Levis; Pepe; etc.

EDUCATIONAL QUALIFICATION

B.A.

Computer Skills: MS Office (Word, Excel, Power point) and SAP.

Advanced Retail Management Course from IIM Calcutta.

Pursing LLB final year.

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