Shayla V. Picquet

***** *** **, ***********, ** *0040

504-***-****

adm11o@r.postjobfree.com

Skills

Assertive

Strong Analytical & Communication Skills

Event Planning

Time Management

Strategic Planning

Teamwork

Creativity

Decision Making

Education

Bachelor of Science Degree in Health Service Administration 2012 – 2015

Our Lady of the Lake College, Baton Rouge, Louisiana

Associate’s Degree in General Studies with a Biology Concentration 2008 – 2010

Delgado Community College, New Orleans, Louisiana

Career History

Patient Access Coordinator, Kroger Specialty Pharmacy 2019- present

Obtained Prior authorization; initiate request, follow up to provide additionally required information

Track progress, and expedite responses from insurance carriers and other payers, and maintain contact with customers to keep them informed

Completes status check with insurance company regarding receipt of prior authorization and appeal and approval or denial status

Patient Access Rep 1, Our Lady of the Lake RMC 2018-2019

Obtained necessary information from patient, including demographic information, insurance, guarantor, and correctly inputs it into registration software

Used critical thinking skills to evaluate each registration situation to ensure customized registration experience based on individual patient circumstances

Extensively documented each encounter in account notes to ensure successful cross function communication

Used proven customer service techniques to and scripting to collect the patient financial responsibility

Community Liaison, HAART Inc. 2016 – 2017

Coordinated agency’s volunteer program

Screened, interviewed, and placed volunteers and employees

Participated in all fundraising and marketing activities including donor relations, special events and community outreach

Coordinated community engagement activities and events such as health fairs and recognition events

Managed social media and internal communications initiatives

Coordinated and facilitated HIV/STD trainings

Intern, Our Lady of the Lake Foundation 2016

Assisted with event planning and execution for fundraising events and initiatives

Attended event meetings and help coordinate event logistics

Learned new applications needed to complete or support the execution of business objective

Job shadowed in other functional areas

Account Advisor, Blue Cross Blue Shield of Louisiana 2014 – 2015

Researched, analyzed, evaluated, and administered corporate benefit plans

Responded to benefit and claims inquiries from members or providers through direct phone contacts

Responded to inquiries regarding adjustments, refund, edits and/or payment registers to ensure completeness, accuracy and customer satisfaction

Prepared and presented information to state agencies regarding benefit information

Multi-Service Banker, Whitney National Bank 2012 – 2014

Maintained a customer service focused culture by determining customer need through complex customer profiling

Opened new accounts including checking, savings, IRA’s, CD’s and Safe Deposit Boxes

Demonstrated day to day leadership

Trained reporting staff

Participated in weekly sales meetings and in-branch promotions to ensure support of current

campaigns and alignment to corporate strategy

Brand Ambassador, Red Carpet Events 2008 – 2014

Marketed all events given by Red Carpet Events

Assisted in booking all VIP guests for events and preparing contracts

Provided friendly customer service to all guests

Screened, interviewed, and placed workers

Assessed skill levels and trained all incoming employees

Assisted in managing media related special events

Hostess Trainer, Big River Breweries 2008 – 2014

Assisted in interviewing and hiring process

Provided friendly customer service to all guests

Cash handling

Assessed skill levels and trained all new employees

Memberships & Affiliations

Volunteer, Mary Bird Perkins Cancer Center

Volunteer, HAART Inc.

Intern, Our Lady of the Lakes Foundation

Certifications

Basic Life Support (BLS) for Healthcare Providers

HIV Testing and Counseling

Lean Six Sigma (Yellow Belt)

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