Divya Saxena

Mobile: +91-750*******, 971-***-**** e-mail: adm11e@r.postjobfree.com

Address: A 402, Antriksh Forest Sector 77 Noida

Qualified Order Management Specialist with Customer Service experience of 12 years in fast paced work environment. Personable and professional under pressure. Driven to exceed goals and focus on continual process improvement and cost reduction.

A professional having 12 + experience in Order Management with multiple Sales Certifications in IT sector like VMware, Juniper, Oracle, Symantec, Adobe and IBM etc.

Certified in Data Science ( R, Python, and Tableau) from IIM Raipur.

Certified in Investment Banking Operations Program (CIBOP program from Imarticus Learning Pvt, Pune).

Certified ITIL V3 Foundation

Demonstrated ability in managing key responsibilities such as presales and post sales service, contract management, Invoicing and billing, procurement management.

Well versed in working in a computerized environment with hands on working knowledge in SAP, ERP, MS Office Suite (Word, Excel, PPT)

Good communicator with strong numerical and analytical skills

Core Competencies

oOrder Management

oClient Portfolio Management

oLogistics – Sales & Distribution

oIncident Management(Seibel)

oPricing work

oPresentation skills

oPrioritize multitasking

oPlanning and Scheduling

oTeam Handling and Initiation

oProject Management

oStrong Reporting Skills

oEscalation Management

oChange Management

oPeople management and Leadership

oPre-Sales & Post Sales Activities

oSupply Chain Management

oBusiness Analytical skill with tools like R, Python, Tableau & Celonis.

oHands on AI and ML

Work Experience

Organizational Experience I

Yashsavi International

D.O.J: 15th April 2017 to present.

Designation: Senior Business Consultant

Current Profile:

Order Management

Provide extensive senior managerial and operational experience to help clients with their requirement of printing or printing solutions.

Work across the public and private sector and all project delivery models involving tools like R, Python, Tableau, AI and Machine Learning.

Project delivery

Liaised with Client and internal group such as sales, sales engineers, project manager, installation and finance to ensure customer maximum satisfaction.

Gathered and reviewed legal contract before actual shipping process.

Analyzed regular status report for client and team members with the use of business objects.

Development and optimization

Design management

Planning and scheduling

Commercial management

Handling Customer: Emami, Titan, Nestle, Dabur, Parle, Perfetti, TVS Chakra, Rane, Voltas, Micromax etc.

Organizational Experience II

Accenture Services Pvt. Ltd.

D.O.J: 9th Jan 2012 to Nov 2016.

Designation: Senior Business Analyst

Profile: Client Dedicated resource in Pre-Sales Support

Handled Customer: Royal Bank of Scotland (EMEA, UK & US Region) and Alliance.

Order Management

1.Supporting Development, Configuration, solutions evaluation, consistent, concise, verifiable and Validation.

2.Support Configure-Quote-Purchase-Invoice lifecycle

Bill of Materials to Quote – Work with the Technical Architect and Solution Engineers to finalize solution configuration required to develop the BOM.

Convert BOMs into a quote Vendor Quote

Support submission of Vendor Order

3.Track Order Fulfillment for the onshore team of EMEA, UK & US region – from quote to contract to delivery to invoicing and post delivery support

4.Support Shipping Logistics – coordinate custom shipping requirements (e.g., Freight Forwarding, post-dated ship dates, client provided shipping) on behalf of client.

5.Returns Management – Coordinate order excess returns, DOA returns, RMA returns, Disposal returns

6.Support inventory, service levels, renewal dates, and other aspects of our clients’ and track maintenance contracts

7.Work on multiple task or projects at a time with maintaining high quality standards

8.Liaised with Client and internal group such as sales, sales engineers, project manager, installation and finance to ensure customer maximum satisfaction.

9.Gathered and reviewed legal contract before actual shipping process.

10.Analyzed regular status report for client and team members with the use of business objects.

CIO Procurement (SCM- All Presales & Post sales Activities)- Additional Responsibilities

1.Performing procurement activities.

2.On client demands process BOM from tools from different Vendors, specifically CISCO.

3.Share Quote with them once approve.

4.Work on Ariba & People Soft

5.All logistics activities till it finally deliver to end customer.

6.Coordinate with AP team for payments of different vendors.

7.Supporting INDIA & ROW(Multiple countries) for procurement activities.

8.Also worked as PMO for a project for almost 11 months who deal in highest level of Cisco certification as CCIE, CCNA etc.

Certifications

Data Science from IIM Raipur

Investment Banking (CIBOP)

ITIL- V3 Foundation

1 year Computer Application and language like C++, SQL HTML etc.

Sales Certifications

IBM

M242 IBM Commerce Solutions Supply Chain Mgmt. Sales Mastery Test v1

JUNIPER

The Junos Software Advantage

Symantec

Symantec NetBackup 7.5 Sales(SSE)

Symantec Backup Exec 2012 (SSE)

Symantec NetBackup 7.5 Sales Expert Plus Assessment(SSE+)

Symantec Backup Exec 2012 SSE+

Oracle

Sun ZFS Storage Appliance Presales Specialist

Sun ZFS Storage Appliance Sales Specialist Assessment

SPARC T4-Based servers Presales Specialist Certification

VMware

VMware Sales Professional 5

Adobe

Sales Specialist for Adobe Creative Cloud for Team

Organizational Experience III

May’11 – Nov’11 with Elcomponics Sales Pvt. Ltd as a Sr. Executive Customer Support – Manufacturers of Cables, Cable Connectors & Wire Harness etc.

Responsibilities

Summarizing the forecast received from Customers

Ensure execution of production plan by coordinating with Production Team and Planners

Follow with Purchase Team to procure material based on customer requirement

Planning as per customer DRP, discussing customer daily planning & Schedule dispatch accordingly

Augment supplier capacity in coordination with buyer

Lead exception management for materials in coordination with transportation and vendors.

Follow up of deliveries, Collections and payment escalations

Customers Handled:

APC Philippines, APC Xiamen, APC USA, APC China, APC Bangalore, APC Rudrapur, Bombaider, Bloom Energy, Zamil Air Conditions

Organizational Experience IV

Sales Coordinator IP Softcom (India) Pvt. Ltd., Rudrapur

Worked with IP Softcom (India) Pvt. Ltd,a Singapore based MNC as a Sales Coordinator(April’08 to April’11) – Secured Printing & Packaging Components, CD/DVD Replication Plant and MSAR.

Responsibilities

Project Name: MSAR (Microsoft Authorized Replicators)

Summarize the forecast/Orders received from the customer.

Analyze the production capacity and material status based on the forecast/orders and feedback the status to the customer.

Timely feedback to customer about the shipping plan and inform if any deviation in the plan.

Handled Microsoft Audits related to the Security & Compliances

Good knowledge in ‘Microsoft Dynamics’ – Navision related to Sales Modules.

Creating Monthly and Quarterly Dept. reports and updating same in the ERP system (Microsoft Dynamics – NAV).

Fully responsible for organizing the entire flow of Order management i.e., Orders Reception, Execution and Completion.

Assisting POD Coordinators for all production related activities.

Major Achievements

Handled multiple roles in different domains with high performance in Accenture.

High Performer award.

Multiple Sales certifications in Accenture especially relevant to Order Management.

Prepared the Process documentation for ERP (Microsoft Dynamics – Navision) related to the Sales Module-IPSR

Playing Key role in deploying QMS & ISO implementation standards for IPSR, was Internal Auditor for 2 years in the company.

Implemented CD/DVD “Master Tracker” for DELL/Hewlett Packard Sales Pvt. Ltd. Replications.

Customers Handled

HP (Hewlett Packard (India) Sales Pvt. Ltd), HCL, Wipro, APC, SIS, Kortek, LG, Samsung & Sakri (Kaspersky), Lenovo etc.

Act as an intermediary between the supplier and the end-customer

Providing parts to the FSE (Field Service Engineer) and Key Market as per the order.

Working on SAP to check the availability of part and raise a request for the delivery to the customer.

Creating POs on SAP when ordered by the Key market.

Meeting the deadline of the customer in all the 3 geographies of North America

(NA), Asia Pacific (APAC) and Europe and Middle East Africa (EMEA).

Organizational Experience V & VI

Credit Executive - India Bulls Credit Services Limited [1st April’07 to 15th Nov’07]

Back Office Executive - India Bulls Securities Limited [15th July ’06 to 31st Mar’07]

JOB Profile: Credit Executive

JOB Profile: Back Office Executive

Academics

Pursuing Master of Business Administration in Operations-Logistics & SCM – NMIMS(Mumbai).

M.Com from Kumaun University in 2005

B.Com from Kumaun University in 2003

Personal Details

Date of Birth

31th August, 1982

Nationality

Indian

Passport No.

J8596882

Passport Validity

27 Feb 2022

Marital Status

Married

Gender

Female

Languages Known

Hindi & English

Declaration

I do hereby declare that the above information is true and the best of my knowledge and belief.

(Divya Saxena)

Contact this candidate