JESSICA

FARNALL

Avasmom******@gmail. com

919-***-****

Wendell, NC 27591

SKILLS

Performance improvement

Client Account Management

Training and Development

Food Preparation and Safety

Recipes and menu planning

Budget development

Operations management

Relationship building

Effective leader

Coaching and mentoring

EDUCATION

Smithfield Selma Senior High

Smithfield, NC • 05/2005

High School Diploma

CERTIFICATIONS

ServSafe Training - exp 07/2024

PROFESSIONAL SUMMARY

Accomplished Culinary and Food Service Director with 15 years of experience. I have a proven track record of helping small and large scale dining facilities find success. Adept in all aspects of managing food and beverage service to maximize profit and minimize costs. Experienced in creating menus, working with vendors, and maintaining inventories as well as food costs. Coordinating staff development to meet and exceed industry standards. Committed to ensuring optimal productivity and high levels of customer and client satisfaction.

WORK HISTORY

Sodexo Corporate Services - General Manager/Chef Manager

Rocky Mount, NC • 10/2017 - Current

Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.

Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.

Managed budget implementations, employee reviews, training, schedules and contract negotiations.

Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

Reduced corporate risk by managing shrink processes and controlling inventory levels.

Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

Supported regulatory compliance by overseeing all audits to verify protocol adherence.

Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.

LuihnVantedge - Restaurant General Manager

Morrisville, NC • 08/2006 - 09/2017

Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.

Set schedules for 50+ staff by planning and designating shifts and hours.

Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.

Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.

Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Orchestrated positive customer experiences at all stages by overseeing every area of unit operations.

Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.

Created fun team building activities to engage staff in up-selling to meet revenue targets.

Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.

Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.

Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.

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