NTUMBA LUSAMBA

**** **** *** *, *****, ND, ***** • 701-***-**** • adm0yu@r.postjobfree.com

Supportive Team Lead with 4 years of experience leading food production teams. Expert in following detailed production schedules with a distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency. Client-focused

Lead development

Bilingual in English, Portuguese, Lingala, Swahili, Nyanja, and Tshiluba.

Time management skills

Multi-Task Management

Microsoft Office

Customer service

Heavy lifting

Product ordering

Customer satisfaction

High School Diploma - 2019

South High School - 1840 15th Ave S

Criminal Justice - Associate of Arts - 2022

Minnesota State Community and Technical College (M State) Moorhead - Moorhead, MN Shift Lead - September 2016 to April 2021

Taco Bell - Fargo, North Dakota

Worked with team members to improve performance and implement training updates. Responded to customer requests via telephone and email and effectively answered questions and inquiries. Developed a new process for employee evaluation which resulted in marked performance improvements. Distributed individual assignments to team members and monitored progress against production timetables. Applied finishes to completed products and packaged completed items in boxes and containers for shipment. Completed store opening and closing procedures, including setting up registers and checking products. Maintained a safe working environment by observing safety procedures, policies and regulations. Responded to and resolved customer questions and concerns. Kept employees operating productively and working on a task to meet business and customer needs. Food Service Assistant - September 2019 to October 2020 Sanford - Fargo, North Dakota

Collaborated with team members to meet all foodservice needs for over 105 customers per day. Checked completed orders for accuracy and bagged meals for easy carrying. Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes. Wiped counters and sanitized equipment to maintain clean food prep and dining areas. Scanned shelves and product cases for expired stock and discarded outdated or spoiled items. Protected customers by washing and sanitizing dishes, glassware and silverware after each use. Supported restaurant closing, restocking items and reporting shortages. Professional Summary

Skills

Education

Work History

Supervised my team

Planned my shift, by making sure everyone knows where they are going to be and what they are going to do for the day. Resolved conflict between my team members, including customers who were not satisfied with the services they got. Trained new team members and also trained new shift leader. As a food service assistant, I did similar work as a shift lead, because it all involved food although as a food service assistant I dealt with patients in the hospital. Accomplishments