Professional Summary

Skills

Work History

WALTER HAIL

Somerset, KY 42503 606-***-**** adm0uk@r.postjobfree.com Determined and responsible Manager with more than 35 years of success boosting efficiency and streamlining procedures for groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success. Skillfully control shrinkage, oversee inventory and lead financial operations for Grocery,Retail companies. Skilled Manager bringing creative approaches to meeting customer needs and business targets. Dedicated to keeping business operations sustainable and agile in dynamic markets. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Customer-oriented

Customer Relations

Excellent customer service skills

Financial operations management

Sales expertise

Team Building

Staff Management

Strategic thinker

Training and mentoring

Bank deposit procedures

Order management

Maximizing Profitability

Store Management

Store Manager 03/2017 to 10/2020

Dollar General Markets – Albany, KY

Analyzed and interpreted store trends to facilitate planning. Oversaw, trained and encouraged 35 Employees, promoting culture of efficiency and performance.

Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.

Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.

Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency. Devised, deployed and monitored processes to boost long-term business success and increase profit levels 6%.

Completed monthly profit and loss performance reports. Created work schedules according to sales volume and number of employees. Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.

Boosted sales by 25% by effectively cultivating customer rapport and delivering superior customer service.

Trained and developed new associates on POS system and key sales tactics, which improved process flows.

Increased profits through effective training and troubleshooting profit loss areas. Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.

Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Store Manager 10/2011 to 02/2017

Hobby Lobby – Somerset, KY

Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.

Oversaw, trained and encouraged 45 associates, promoting culture of efficiency and performance.

Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.

Devised, deployed and monitored processes to boost long-term business success and increase profit levels 8%.

Created work schedules according to sales volume and number of employees. Completed monthly profit and loss performance reports. Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.

Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Rotated merchandise and displays to feature new products and promotions. Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance. Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of Managers.

Reconciled daily sales transactions to balance and log day-to-day revenue . Coached sales associates on product knowledge by using training tools. Protected store from loss or theft by setting and enforcing clear security policies. Boosted revenue by by developing and deploying strategies to effectively improve operations. Implemented new seasonal process and identified poor work habits to improve effectiveness. Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Managed inventory control, cash control and store opening and closing procedures. Managed, hired and developed top talent to strengthen workflow and productivity. Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Rotated stock to achieve optimum appeal and minimize shrinkage. Planned budgets and authorized payments and merchandise returns. Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.

Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.

Established succession planning by training and mentoring 15 associates into leadership positions.

District Manager 03/2010 to 11/2011

Lexington Herald Leader – Somerset, KY

Met deadlines by proactively managing individual and team tasks and implementing processes. Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.

Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches.

Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.

Recruited and trained contractors on distribution procedures, routes and circulation logistics. Attracted new clientele and developed customer relationships by hosting product-focused events.

Negotiated long-term contract renewals with sales affiliates and franchise owners. Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.

Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.

Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets. Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.

Increased customer satisfaction scores by 58%.

Modeled best practices for sales and customer service. Organized and distributed daily inserts and advertisements and generated contractor documentation.

Established, reviewed and updated territory boundaries and distribution routes to maximize service while effectively controlling expenses.

Improved operational standards, personnel moves, and merchandising strategies. Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.

Built positive and productive relationships with store and field leadership. Hired and led 20 managers and supervisors for organization. Exceeded sales targets 5% with motivational approaches focused on continuous improvement and strategic goal attainment.

Owner/Operator 02/2007 to 01/2011

S&K Food Stores – Broadhead, KY

Enhanced operational efficiency and productivity by managing budgets, accounts. Established, optimized and enforced business policies to maintain consistency and high-quality standards across Store operations.

Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.

Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency. Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices. Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives. Founded and managed Grocery business

Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Maintained up-to-date administrative records to monitor operational conditions. Reconciled daily sales, returns and financial reports Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.

Managed Number18 employees by supervising daily tasks. Developed key operational initiatives to drive and maintain substantial business growth. Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Applied human resources expertise to optimize hiring, training and performance. Aligned branding initiatives and sales strategies with client goals. Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.

Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness.

District Manager 11/1999 to 02/2007

Houchens Industries Inc. – Knoxville, TN

Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.

Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches.

Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.

Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.

Recruited and trained contractors on distribution procedures, routes and circulation logistics. Attracted new clientele and developed customer relationships by hosting product-focused events.

Negotiated long-term contract renewals with sales affiliates and franchise owners. Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.

Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.

Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.

Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets. Held weekly meetings with Manager's to identify techniques to overcome sales obstacles. Modeled best practices for sales and customer service. Organized and distributed daily inserts and advertisements and generated contractor documentation.

Established, reviewed and updated territory boundaries and distribution routes to maximize service while effectively controlling expenses.

Built positive and productive relationships with store and field leadership. Optimized in-store merchandising, brand presentation and inventory availability and focus. Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.

Improved operational standards, personnel moves, and merchandising strategies. Store Manager 07/1979 to 09/1999

Winn Dixie – Louisville, KY

Oversaw, trained and encouraged 75-100 employees, promoting culture of efficiency and performance.

Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.

Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.

Created work schedules according to sales volume and number of employees. Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.

Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Rotated merchandise and displays to feature new products and promotions. Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives. Managed vendor selection and relations to guarantee best pricing and on-time deliveries. Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance. Maintained strong knowledge in handling of perishable products in dairy, meat and produce Education

departments.

Protected store from loss or theft by setting and enforcing clear security policies. Executed proof of concept strategic initiatives for future goals, including digital signage and guided selling plans.

Generated repeat business by delivering exceptional customer service and positive engagement.

Managed inventory control, cash control and store opening and closing procedures. Minimized on-site cash with frequent deposits and high accuracy in predicting operations. Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Completed all point of sale opening and closing procedures, including counting contents of cash register.

Hired, trained and evaluated personnel in sales and marketing. Trained and developed new associates on POS system and key sales tactics, which improved process flows.

Rotated stock to achieve optimum appeal and minimize shrinkage. Cooperated with staff and clients to achieve customer service goals and surpass team objectives.

Planned budgets and authorized payments and merchandise returns. Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.

Trained and supervised all new associates in grocery, produce and administrative departments. Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.

Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Somerset High School - Somerset, KY

Business 12/1984

Somerset Community College - Somerset, KY

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