CURRICULUM VITAE

PERMANENT ADDRESS:

H.No. – A-** Gali no- 15,

Sindhu Farm Road,

Meethapur Ext. Badarpur

South Delhi- 110044

Mobile no. – 846-***-****

(E-mail: adm0rx@r.postjobfree.com)

Tanuja Chauhan

OBJECTIVE:-

To work with the growing organization who have buried there roots in the field of challenges and which encourages me too intellectually to come up with innovative ideas.

EXPERTISE:-

I have good knowledge of Microsoft excel and Word, Power Point, & Mail.

Good customer handling capability.

Good listener and Good technical advisor.

Good in resolving customer complains.

ACADEMIC QUALIFICATION:-

Matriculation passed from C.B.S.E Board, From Uttarakhand

10+2 passed from C.B.S.E Board, From Uttrakhand

B.A. (Pass) passed from Delhi University.

PROFESSIONAL QUALIFICATION:-

Did the Computer course from Advance School of Computer.

MS Office (MS WORD, MS EXCEL, MS POWER POINT) Internet

LAST WORKING IN THIRTY SIX TOYOTA April -2014 to June 2020“As a Team leader Customer Care Executive”

They promoted me “Team leader” From “ Customer Care Executive”.

Achieve best CRE award from Thirty Six Toyota.

1.) Providing immediate Service support to the Customers for resolving their Concerns.

2. ) Maintaining excellent relations with customers to generate revenues for business.

3.) Maintaining a Strong relationship with the customer for references & Business.

4.) Maintaining Daily Progress Reports.

5.) Daily VOC linking done and also discussed with Concern Person to minimize roccurrence.

6.) Implementing & maintain effective Action Plan & schemes to maximize customer satisfaction & minimize the Customer Complaints.

7.) Maintaining Marketing Reminders Reports & Lost Customer Reasons Reports.

8.) Conducting meeting with CRES on daily basis..

9.) Met with dissatisfied customer and conduct home visit with GM & HCR.

10.) Attending customer complaints by mail, CTDMS request & other sources.

11.) Draft mail to customer for his & her VOC closer.

12.) Attend meeting with S.A. & Manger on daily for voc closer.

13.) Arrange customer meet.

14.) Taking Care of DISHA Parameters Audit (Half Yearly & Annually)

15.) Maintain daily KPI’S Report.

16.) Did the PCF (Final complain closer).

Prime Mahindar Jan – 2010 to April 2014 “Customer Care Executive”.

# JDP Post Service Follow-up.

# Service Reminder Call

# Arrange Appointment for Service. Maintain Contact Calendar for JDP Customers

# 121 Interaction with Customer

Training level detail.

Did training from Mahindra of Level -1, Level -2 & Level -3.

Did training From Toyota of Level -1.

PRESENT WORKING

# HEARING FOR LIFE PVT LTD AS A FRONT OFFICE COMPUTER OPERATOR.

PERSONAL DETAILS:

Husband Name : Mr. Praveen Chauhan

Date Of Birth: 3rd July 1992

Sex : Female

Marital Status: Married

Language Known : English, Hindi

HOBBIES

Listening Music, Reading Books.

I hereby declare that the above-furnished details are true to the best of my knowledge and assuring you my services to the satisfaction.

Thanking you,

Tanuja Chauhan

Date:

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