Ruchita Bodh

***, ***** *******, ********

805-***-****

adm0kp@r.postjobfree.com

Professional Summary

Experienced CRM Manager with a demonstrated history of working in the real estate industry. Skilled in Negotiation, Pharmaceutics, Analytical Skills, E-commerce. Strong operations professional with a Master of Business Administration (M.B.A.) focused in Sales & Marketing.

Professional Experience

Astt. Manager- CRM

Sushma Buildtech Limited, Chandigarh

Aug 2020 – Mar 2021

Responsibilities:

Offered excellent customer service and after-sales support by helping customer timely disbursement of loans and handholding them throughout the documentation process till possession.

Ensured timely communication with clients for timely collection of funds at various milestones of projects.

Coordinated with Banks with an appropriate solution to client queries / payment issues

Ensured timely raising of demand letters, reminders, cancellation and forfeiture notice to client.

Followed up with customers for timely resolution and handling customer queries and calls within turnaround time.

Created a positive on boarding experience for new clients

Resolved customer complaints quickly and efficiently.

Coordination with accounts department for documentation purpose.

Assured customer files/data safely stored and no loss/misplacement of any important document.

Assure all KYC (Pan card/passport/OCI) documents collected for all clients.

Assure allotment/agreement process followed strictly, including submission of online details (Challans) on behalf of client.

Assure the maintenance & timely updation of allotment/agreement dates.

Enhancement & up gradation of 4QT software as required.

Collection and handling of Management Cases.

Assure team hands over important legal documents only to customers or their authorized personnel (letter required).

Meeting with Team Leads at Sites to verify the construction status of the respective projects.

Manager - CRM

Hermitage Group, Zirakpur

Aug 2016 – July 2020

Responsibilities:

Managing the entire Customer Life Cycle from booking till possession.

Managing complete MIS of customers till possession.

Execution of Agreements with Customers.

Sending and coordinating with customers for Payments as per schedule.

Creating and checking of demands and receipts generated.

Tracking of customer dues while monitoring outstanding payments and monthly collection.

Coordination with Finance team for verification and approval on formats of TPT, PTM and MOUs and Preparation of loan documents required for disbursement of loan.

Maintaining a record of the channel partner and there payouts on monthly basis.

Coordination with Finance, Accounts and Sales team.

Resolving Customer queries and giving resolutions for any problems while keeping Management in loop from booking till possession.

Sr. MIS Executive

Ethos Watches, Chandigarh

May 2014 – Feb 2016

Responsibilities:

●Fortnight/ Monthly Reports on Performance of Internet Sales Vertical for Review.

●Generation of Reports with highlighting as per Management's requirement

●Collating performance vis-a-vis of Business against Target. This is done on an ongoing basis with Month, Quarter and Annual trends.

●Track not only sales but returns as well just to provide management with the reasons of Returns and to find solutions for same.

●On regular basis worked independently on various sales analysis tools and formats, other than routine reports.

●Multiple times took initiative & worked on reports which were eye opening to management like preparing sales trackers and comparisons on Team shifts and its effects on sales (Sales Behavior analysis)

●Regular tracking on E mailers and campaign sales and stock and updating sales team too.

●Provides reports and analysis to Management on fixed and strict time intervals.

●Maintaining the Collections and Sales Dashboard.

●Responsible for Online Payment reconciliations.

●POS- Proficient in POS Payment Online System For Online Posting of the Customer’s Bill Collection.

Handling Sales force:

●Works on its development & maintenance. Regular follow-ups with Saasforce for understanding root cause of errors and new features.

●On regular basis explore software more and more for Business purposes and support for sales team.

Sales & MIS Coordinator

Torque Pharmaceuticals Pvt. Ltd. Chandigarh

May 2012- November 2013

Sales Coordinator

●Providing support to the sales team and assistance to its members in reaching monthly sales targets.

●To work in close conjunction with management to gain an accurate picture of the business in terms of inventory, production and sales expectations.

●Responsible for collecting up-to-date information on the status of orders from various distributors/depots and the number of sales attained.

●To provide reports to management by identifying weak areas and initiating ideas to adapt future sales strategies.

●To provide support to the marketing department in conducting research to identify the best regions in which to market key products

●Coordinating with the distributors for different states.

●Training of new entrants on the ERP module of the company.

●Preparing/Authenticating/Approving of the credit notes.

●Periodic auditing of the ERP installed at various depots in the country.

●Providing sales related support at every level of the organization i.e. TOP, MIDDLE & LOWER.

MIS Coordinator

●Preparing monthly Sales Performance Status Reports.

●To keep accurate records of monthly and annual sales figures on a computer database.

●Collated, analyzed and documented company’s quarterly and half yearly performance details.

●Generated, maintained and analyzed Sales, Client Service reports.

Monitored implementation of MIS processes and evaluated their effectiveness.

●Prepared variance reports such as Forecast vs. Actual sales etc.

Sales MIS Coordinator

Advanta Innovations Pvt. Ltd., Mohali

June 2011- January 2012

Responsibilities:

●Keeping proper follow up of appointments.

●Maintain MIS for management review.

●Coordinate with Sales Team, Assigning potential leads to Sales Team, Channel Partners.

●Promoting company’s products & services to identified and prospective clients.

●Filing, Documentation and admin work.

●Preparation of quotations, proposals according to the sales team requirement.

●Maintaining Customer Purchase Order and executing in time.

●Coordinating with accounts for generating Invoice against each purchase order.

E-Sales

●Handling Online Queries (domestic & international), replying them with best possible solutions.

●Posting Online Ads.

Educational Background

●Accomplish Post Graduate Degree in as major in Human Resource Management and Minor as Marketing Management from the Indo Global College (P.T.U) in the year of 2011.

●Accomplish Bachelor of Airlines, Tourism and Hospitality Management Degree from the ITFT College (P.T.U) in the year of 2009.

●Accomplish 10+2 from N.I.O.S in the year 2006

●Accomplish 10thfrom H.P.S.E.B in the year 2004.

Personal Details:

●Date of Birth : 01-03-1987

●Language Known : English & Hindi

●Marital Status : Married

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