LAZAR PETRINA

Section Manager - Oysho - Inditex

Age 31 from Brasov, not married

Contact details

Email: adm0gq@r.postjobfree.com Tel: +407********

Address: Brasov

About me

I am enthusiastic person with good communication skills and a good listener that will drive to achieving goals. I am a mature team worker and I can adapt to the entire challenging situation. Self-motive and ability to work with different multicultural environments.

Professional experience

Experience by

departments

: 1 year

Sales: 4 years and 4 months

Textile / Fashion design: 2 years and 4 months

Apr 2020 - present Section Manager - Oysho - Inditex 1 year and 3 months Brasov Textile / Fashion design Textile Customer Service Management

To understand, anticipate and satisfy the needs of a customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns. Correctly controlling the product in your section to meet sales objectives assigned by direction, and to transmit the relevant information in terms of the product, to make orders effectively, to have an active presence and help organise the process of receiving merchandise, to be responsible for optimising . To guarantee a correct image for their team and their section, to be responsible for applying merchandise criteria to their section, to help the store manager with the maintenance and cleanliness of the store. To select, train, develop, maintain and organise the store team. To be responsible for selecting the best people for the post, and help with their integration into the company, to organise personnel and control budgets for internal personnel.

To control and protect all store assets, to inform the store manager about the provision of material for their section, to organise the inventory and control wastage in their section in line with the objectives of the company, and to be responsible for complying with all the rules for using the cash registers and the administrative procedures of the company.

Apr 2019 - Mar 2020 Section Manager Uterque - Inditex 1 year Bucharest - Commerce / Retail

Team management - Keen commercial/product sense - Ability to handle workload, dedication and initiative - Sense of responsibility - Communication and persuasiasion skills, capacity to transmit messages - Optimistic person - Agyle, dynamic and energetic - Good level of english language (speaking and writting) Descrierea jobului They will be responsible for organizing and managing stores and leading highly motivated teams. The main tasks are: - Customer service - Placing orders - In-store visual merchandising - Stock management - Stocking the store - Managing the sales team, planning work schedule, training, appraisal and motivation - Organising and boosting store activity

Jul 2017 - Sep 2018 Store Manager Claudie Pierlot - Al Futtaim Group www.ejobs.ro

adm0gq@r.postjobfree.com

CV Lazar Petrina Pag. 1/3

1 year and 3 months - Sales Commerce / Retail

Manager is responsible for supporting the Brand Manager/Operation Manager in the effective running of the Shop/Department in order to ensure the highest standards of customer service are achieved and maintained the shop running.Carry out visual merchandising of our collections in accordance with guidelines

provided by Head Office and the Area Manager.

o Manage and develop your team through coaching and training. o Drive your team to hit challenging sales and CRM targets. o Manage the integrity of your stock holding by carrying out regular audits and stock takes. o Understand the reasons for and how to fight against stock lost. o Understand Sales KPIs and make action plans to counter poor performance using the information that they provide you

o Participate at a Regional level with other Store Managers to share best practice. o As Store Manager you will be required to manage the team in line with the directives of the Area Manager and be exemplary both in your management behaviors and in your commercial performance.

o Welcome and give style advice to our demanding customer base. o Create customer loyalty by adapting your advice to the customers' desire and need. o Contribute to the development of our brand's image by giving a unique, personalized, bespoke luxury service.

o Use your knowledge of the collection and our customers to reach individual and store sales targets.

o Create customer loyalty by developing our CRM database. Oct 2015 - Apr 2017 Store Manager Calzedonia - Azadea Holding Group 1 year and 7 months - Sales Commerce / Retail

o Communicate sales plans and targets to the Shop/Department team, monitor performance on an ongoing basis, and suggest corrective actions to hierarchy when needed.

o Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards. o Report occurring operational issues and handle customer complaints in in a timely manner, suggest solutions or escalate them as appropriate in order to ensure operational effectiveness and customer satisfaction. o Motivate team members and provide them with the necessary support in terms of training and Development in order to optimize sales results. o Assign routine and non-routine tasks and assist in the schedule preparation for the Sales Associates, Cashiers and Coordinators (when applicable) and ensure that activities are carried out in the most efficient manner. o Handle or assist the Shop/Department Manager in handling the maintenance of

inventories and placement of product orders to ensure effective stock management and availability of products.

Apr 2014 - Oct 2015 Assistant Manager Calzedonia - Azadea Holding Group 1 year and 7 months - Sales Commerce / Retail

Greet customers and assist them in their purchase decisions by offering expert advice in compliance with quality and customer service standards. o Support the Shop/Department Manager in maintaining inventories and placing product orders to ensure effective stock management and availability of products. o Communicate sales plans and targets to the Shop/Department team, monitor performance on an ongoing basis and suggest corrective actions to hierarchy when needed.

o Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results Mar 2013 - Apr 2014 Sales Assistant Calzedonia - Azadea Holding Group 1 year and 2 months - Textile / Fashion design Commerce / Retail Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.

o Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times. o Watch for and prevent security risks . www.ejobs.ro

adm0gq@r.postjobfree.com

CV Lazar Petrina Pag. 2/3

Education

2006 - 2010 High School / Vocational school - Group Industrial Tecuci, Romania Specialization in Tourism. Bachelor degree Tecuci 1998 - 2006 Elementary school - Dimitrie Sturdza nr.10 Tecuci

Skills

General skills

Self-motivated quick learner. ? Punctuality and time-keeping, Microsoft Office Foreign languages

English - Advanced, Romanian - Advanced, Spanish - Beginner Other info

Certifications

MDP Managerial Development Program

period Apr 2015 - Aug 2015

Entrepreneurial Skills Course (University Spiru Haret Romania). period Nov 2011 - Nov 2011

Basic management, Plans to meet goals, Leadership, Team working Trainings

Service excellence.

Customer service Excellent.

MDP certificate - certified by Phi management.

Handling Customer Complains.

SAP Management System-Receiving stock, Inventory management. Article Data, Transfer store to store.

VAT Training Course.

Influencing Strategies & Stakeholder Mapping Toolkit.

B2C - VAT Treatment of Retail sales to consumers period Mar 2013 - Sep 2017

Qualifications

-Qualification in Tourism

acquired on Aug 2010

Driving license

Category B

acquired on 12 Aug 2016

www.ejobs.ro

adm0gq@r.postjobfree.com

CV Lazar Petrina Pag. 3/3

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