SARAH G. COOK

Denver, CO ***** 303-***-**** adm0er@r.postjobfree.com https://www.linkedin.com/in/sarah-cook-7995391b9/

Vice President of Operations/Healthcare Executive

Self-motivated and dynamic professional experienced in operations and project coordination at the Vice President level. Lean Six Sigma Black Belt. Oversee full-cycle operation processes: Develop, implement, analyze, and improve processes and policies. Lean Six Sigma certified on principles and management systems. Manage work-flow processes and support cross-departmental teams. Transition from a visionary planner to a hands-on executor. Oversee residential and clinical operations related to patient health services. Promote teamwork by maintaining positive relationships. Direct and administer operations in the health service line across multiple entities and independent sites. Develop and implement strategic business plans within the health service line to achieve clinical, growth, and financial outcomes. Proficient in MS Office, EPIC, Google Meet, WebEx, Zoom, Dentrix, DentiMax, Open Dental, and QuickBooks. Additional Core Competencies include:

-Superior Customer Serves

-Excellent Written & Verbal Communication Skills

-Thrive in Cross-Functional Teams

-Self-Motivated & Teamwork

-Accountability Reports

-Self-Motivated & Passionate

-Attention to Detail

-Highly Organized

-Leadership & Quality Metrics

-Lean Six Sigma Black Belt

-Strategic Business Planning

-Independent Worker

-Multi-Task

-Fast-Paced Environment

-Flexible

-Driven

-Recruitment & Staff Training

PERFORMANCE HIGHLIGHTS

Kaiser Permanente

Executive Consultant to the Vice President of Kaiser in the Colorado Region.

Oversee multiple, multi-million dollar projects and budgets with 386 FTE reports.

Project design and management; demonstrated success of driving growth and aligning incentives to improve quality and outcomes.

Coordinate with multiple medical doctors and program leads to establish and structure to multiple programs and cost saving initiatives.

Skilled in analytical skills, customer service, sales, strategic planning, and operational excellence.

DENVER HOSPITAL

Establish the MDI (Medical-Dental Integration ) program and project metrics within the Pediatric (for children under 10 years of age) and OBGYN clinics.

Implemented New Dental Chair Side Education for Children, which increased oral health rates by 63% in the clinic.

Educated and trained over 60 medical students, medical residents, and pediatric medical providers on the Cavity Free at Three Program.

Increased dental pediatric and OBGYN patient counts by 38% per month for two consecutive years.

Awarded the “Compassionate Care Award” for exceptional patient care.

Established and leading, training, and implementing a project in 3 other medical care team sites within the Denver Health Hospital; training and supervising 350 medical providers and their support staff from clerical to clinical.

ESTATE BUSINESS

Established sales goals and exceeded them by 20% per year since 2012.

Drafted annual reports on company financial metrics to assess successes and account deficiencies.

Negotiated multiple contracts with new clients every year.

Assigned tasks to associates, staffed projects, coordinated all project management needs until the contract closed.

Reduced business costs through optimization of logistics planning.

developed training initiatives to get new employees up to speed more quickly.

Managed the budget and applied DMAIC approaches to eliminate waste and streamline processes and workflow.

Awarded the “Community Improvement for Small Business” for Simplicity Estate Sales, LLC.

Implemented initiatives that resulted in positive improvements in margins and strengthening of enterprise value.

PROFESSIONAL EXPERIENCE

KAISER PERMENANTE, CO Region 04/2021-Present

Executive Consultant

DENVER HEALTH HOSPITAL MDI PROGRAM 08/2018 – 03/2021

Director, Medical-Dental Integration

Collaborate with the CO-MDI Project with the clinic team and Hygienist assuming responsibility for project goals, including monitoring progress and implementing changes to help meet project objectives as part of the grant; help create programs through grants in other Denver Health ACS clinics in Pena and Westside.

Function as part of a multi-discipline healthcare team with autonomy as the sole dental provider.

Build and develop a world-class Operations team, including Providing mentoring, rigorous training, development planning for team members, and succession planning.

Provide engaging leadership for global functions by creating purpose, alignment, and fostering commitment.

Report metrics and build an integrated care model; demonstrate empathy in a multi-cultural, diverse environment.

Communicate with the corporate office to understand and achieve goals and support compliance with company policies; procedures; the Compliance Program; and federal, state, and local regulations.

ERIE AND MEAD FAMILY DENTISTRY OFFICES, Denver, CO 08/2007 – 08/2018

Clinical Dental Hygienist & Manager (two offices: Erie Family Dentistry and Mead Family Dentistry)

Partner with stakeholders across the organization in a collaborative manner to ensure operational consistency; enhance Offer dental hygiene education to patients and referrals for the care and treatment of patients in an integrated clinic of medical, behavioral health, and dental services; train and educate students, residents, and other providers on oral health and how to deliver exemplary care to the high-risk patient demographic; manage data tracking and locate the best solutions to implement patient care within established project goals.

Perform case management, follow-up on treatment plans, provide documentation in health records, and collaborate with the clinical team on dental and medical integration.

Established work processes to meet production goals and oversaw all levels of dental staff and project coordination in a demanding, high-growth, revenue-driven, diverse, and multi-office location organization.

SIMPLICITY ESTATES SALES, LLC, Boulder, CO 06/2012 – 12/2020

Owner (sold business 01/2021)

Developed and built an estate liquidation company from the ground up.

Managed between 9 and 15 staff depending on the need during busy seasons.

Hired, trained, led, and mentored new staff.

Created lean processes and eliminated waste.

Established productivity metrics, handled accounting, and ensured consistent employee satisfaction.

Oversaw short- and long-range financial development and division management and directed talent acquisition, employee development, and retention of Division staff.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Master of Business Administration (MBA) University of Phoenix Graduated with Honors GPA: 3.93

Master of Healthcare Administration (MHA) University of Phoenix National Society of Leadership

Graduated with Honors GPA: 3.93

Bachelor of Healthcare Administration (BSHA); Emphasis on Long-Term Care/ Long-Term Care Certification University of Phoenix GPA: 3.95 Graduated with Honors

Associates of Applied Science in Dental Hygiene Community College of Pueblo

Certifications

Registered Dental Hygienist Colorado RDH License # 905445

Lean Six Sigma Black Belt Possess a thorough understanding of the Six Sigma Body of Knowledge, philosophies, principles, supporting systems, and tools. Direct team leadership and dynamics and assign team member roles and responsibilities. Understand the DMAIC model, lean enterprise concepts, and skills to identify “non-value-added” activities and eliminate waste.

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