Personal Assistant, customer service skills, ticketing agents

SIMON FAVOUR JOY

Location: Lagos, Nigeria

Phone: 090********

Email: ************@*****.***

Personal Profile Statement

A motivated, adaptable and responsible young personality with written and verbal communication, the ability to work independently with time and task management and organization which will utilize the professional skills developed through past work experiences in various field. I have a methodical, customer-focused approach to work and a strong drive to see things through to completion.

Education And Training

2018 - 2021 ND Business administration Lagos state polytechnic(LASPOTECH)

April 2020 Project management(PM) Management & Strategy institute(MSI) Online Course

2009 – 2015 Secondary School Leaving Certificate ST John High School

Employment and work history

Dec 2019 – Aug 2020 Cashier Adiba Supermarket Lekki

Collect cash, checks, and credit card payments from customers

Make change accurately and efficiently

Issue receipts to customers

Deal with returns and refunds as necessary

Maintain cash control over register drawer and verify amounts are correct

Answer customer questions as they arise

Calculate customer bills through cash register ringing

Oct 2018 – May 2019 Sales Attendant A & E Foods Ijaiye

Reroute customer inbound calls to the appropriate sales personnel.

Answer and respond to customer inquiries.

Monitor, maintain and schedule customer appointments with sales personnel.

Assist sales personnel in meeting customer needs and objectives.

Prepare sales reports on a daily basis

Aug 2017 – Sep 2018 Personal Assistant/Receptionist Woorergold Beauty and Spa

Monitoring a reporting manager's email and responding if required.

Preparing communications on behalf of a manager.

Answering phone calls.

Organizing travel and itineraries.

Organizing and planning meetings.

Greeting visitors and accepting deliveries.

Handling incoming calls and operating a switchboard.

Maintaining office directories.

Skills

Active listening

Communication

Computer skills

Customer service

Interpersonal skills

Management skills

Time management

Hobbies and interests

I enjoy reading non-fiction books, building computer networks, solving puzzles and socializing with friends and family.

References

Miss Chidiani Treasure

CEO Royals Place

Tel: 081********

Email: ********@*****.***

Contact this candidate