Gary Hoover

MSML SHRM-SCP

Human Resources Director

Houston, Texas

adm0bs@r.postjobfree.com • 678-***-****

linkedin.com/in/gary-hoover-msml-shrm-scp-a48024138/ Extensive background partnering with senior leadership to execute full cycle human resources functions. Invested HR Business Partner with in-depth knowledge of crafting policies and structuring departments to establish the strategic direction of an organization, focusing on succession planning, talent management, organizational development, and change management. Recognized throughout career for preserving the creative culture of each organization served while targeting the future and advancing the HR strategy by building a roadmap, developing talent, and improving processes and programs to grow and retain talented professionals. Apply a people-centric approach and provide hands-on leadership to articulate the needs of the people and navigate the challenges within the workplace to maximize potential and drive operational excellence. Areas of Expertise

Staff Leadership & Teambuilding

Crafting Policies & Procedures

Exceptional People Management

Continuous Improvements

Training & Development Programs

HR Information Systems (HRIS)

Strategic HR Development Support

Workforce Planning

Human Resources Operations

Corporate Training Programs

Teaching / Coaching

Benefits / Compensation Management

Recruiting & Retention

M&A / Project Management

Performance Management

Onboarding / Orientations

Employee Handbooks

Communication (Written / Oral)

Professional Experience

Cenikor Foundation, Houston, TX 2019 – Present

Director of Human Resources

Lead HR operations for this elite organization, harmonizing business and human resources strategies to support overall objectives and achieve business goals. Align human resources operations in multi-state organization supporting 500+ employees across behavior and mental health as well as substance use programs; coordinated administrative services, counselors, nursing, BHT’s, grant writing, and general administration; optimized internal resources while reducing company costs. Engage with executive leadership while monitoring employee pulse and providing recommendation regarding organizational design and change management initiatives to shape the vision and mission of the organization.

● Establish and aligning HR structure during rapid growth from 150 employees to meet the needs of 500+ employees, implementing systems and processes, providing leadership to drive growth, innovation, and continuous improvements whilst delivering next level leaders into supervisory positions.

● Organizational change management, reinventing the brand through change of business model and services, eliminating risk while expanding into multi-state locations.

● Directed migration of all employee files from paper to electronic file format.

● Design and implementation of progressive discipline system with tracking and data collection indicating areas of needed training and development.

● Design and implementation of data-driven HR to collect data for decision making based on data analysis maximizing ROI.

● Oversight of M&A and cultural change, acquire 9 care facilities across 3 states.

● Design and implementation of onboarding program and upgraded NHO experience utilizing micro-lessons, and four stages of competency.

● Performance evaluations utilizing SMART goals and bi-monthly check-ins ensuring on-target performance to meet goals.

● Pioneer cultural change through well-defined policies, comprehensive training programs, and relationship building to create and maintain a robust talent pipeline; reduced quarterly unemployment claim charges by 90%.

● Act as a subject matter expert, providing counsel regarding federal and state laws (ACA, COBRA, ERISA, FMLA, HIPPA, etc.), as well as compensation, benefits administration, recruitment & retention, and the development of performance management and training programs.

● Upgraded payroll processing, cutting costs by 10% through use of technology.

● Coach senior leadership concerning organization readiness; conducted assessments, audit, facilitate training, improved communications, and translated action plans into executable strategies.

● Introduction of new recruiting strategy making recruiters business partners with facility leadership, networking with recruiting sources including second chance employment and focusing on diversity and inclusion.

● Consolidated software, upgrading ATS performance to ensure data collection to enhance recruiting efforts improving ROI.

Collier County Board of County Commissioners, Naples, FL 2016 – 2019 Human Resources Business Partner

Provided human resources guidance for county government, supporting over 2K employees spanning 41 industries including administrative services, growth management, public services, public utilities, and executive offices. Accurately assessed, communicated, and advised on human resources matters across multiple departments while developing cohesive solutions that had both a people and technical component. Provided expertise while focusing on internal and external operations to achieve objectives, while administering contract matters and leading a team of effective HR professionals.

● Optimized human resources operations through implementation of software applications including SAP, Cornerstone LMS software, NEOGOV, Qualtrics survey software, Jira, and MS Office Suite.

● Defined and implemented streamlined systems to establish a performance calibration process and protocol; resulted in the consistent administration of talent and performance management practices.

● Boosted stakeholder satisfaction, achieving 94% through streamlined policies and procedures that strengthened employee rewards programs and increased retention.

● Reduced disciplinary actions by 50% through introduction of improved coaching programs; worked with department heads, directors, managers, and supervisors to provide constructive feedback and elevate performance outcomes.

● Avoided all lawsuits, arbitrations, and labor strikes through effective conflict resolution and coalition building. UMB-China, Shanghai, China 2007 – 2016

Human Resources Director

Served as an advisor, leader, and mentor, directing all aspects of human resources operations. Created employee development programs and new employee orientations, ensuring a comprehensive understanding of position requirements and company policies to drive business objectives. Resolved and responded to employee issues to improve the employee experience; consulted with various departments, conducting investigations regarding internal concerns and compliance complaints.

● Championed programs and initiatives that improved employee morale and job satisfaction; monitored progression, making adjustments to keep positive perceptions within the organization.

● Led contract negotiations for a multi-national workforce including Chinese nationals.

● Mentored a team of 30 professionals and 120 consultants handling development programs spanning multiple industries including marketing, manufacturing, consumer goods, and education.

● Consistently delivered substantial results including a 98% retention rate across 18 different countries; a 40% increase in clients; a 50% growth rate in mergers & acquisitions; and a 23% boost in profits.

● Forged strong relationships with government authorities through effective communication with Labor Mediation Board and Dispute Resolution Committee.

Additional Experience

Human Resources Manager, East Sea, South Korea

Managed consulting accounts for businesses during IMF Crisis (Korea went bankrupt and was bailed out by IMF), working with both local and national government within for-profit and non-profit organizations. Provided recommendations during M&As, change management, policy development, employee relations issues, international recruitment, and leadership training across the national and Asia regions.

Expanded client base from seven to 35, directly leading eight HR professionals to oversee contract administration, accounting operations, and compensation / benefits management through attached client companies.

Developed international policies and regulations to ensure compliance and assisted in mediation between clients and their internal / external stakeholders (often addressing customer service and/or issues with vendors). Associate Professor, Chung-Ang University, South Korea Provided proactive assistance to the program to fulfill the mission of educating, engaging, and exciting prospective students about higher education. Monitored and evaluated academic programs and courses in efforts to strengthen enrollment and meet the career needs of students. Worked with a group of three Associate Professors to design, develop, and facilitate a new General Education program to compete with international universities, particularly American universities.

Improved the Research Writing portion of the General Education curriculum and this portion was mandated for all learners across all subject majors (language majors, nursing and medical, law, engineering, journalism, pharmacy, technology, business, theater, etc.). This work was carried over into working with corporations to develop training programs and working with other universities to provide materials and develop classroom management; presented at international conferences, worked on grant writing, and conducted research. Page 3 3

Education & Credentials

Master of Science in Management & Leadership Western Governors University, Salt Lake City, UT Bachelor of Arts in Literature University of Maryland, College Park, MD Professional Certifications

SHRM-SCP: Society for Human Resource Management Senior Certified Professional Certification Paralegal Certificate, University of Georgia School of Law, Athens, GA Software / Technical Proficiencies ADP, SAP, Cornerstone LMS software, survey software, MS Office Suite, and JAZZ.

Contact this candidate