Results-driven planning and operations management professional with exceptional communication, problem-solving, and leadership skills. Management specialist offering talent in strategic inventory management, organizational development, and project planning. Dependable leadership, bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem-solving skills.
MS Office Proficiency
Root cause analysis
Cause and effect analysis
Practices safety and sanitation standards
Superior customer service
Strong leadership abilities
Resolution and Crisis intervention
MS Office (Word, PowerPoint, access, and excel...etc.)
Risk Analysis & Assessment
Volunteer at U.S. Department of Veterans Affairs Hospital/Miami, FL
My volunteering experience includes the following:
Mail Room Volunteer-
Delivered mail throughout the hospital; sorting letters, processing incoming and outgoing mail, putting postage on letters.
Stamped packages and larger envelopes using the postal machine.
Customer Service Way-Finder- Front Desk Greeter-
Interacted with all Veterans and other personnel in a friendly manner, welcoming them to the VA and offering any necessary assistive services.
Stationed at the desk and served as the first point of contact for Veterans, family members, and guests, alongside VA staff.
Escorted non-emergent, ambulating Veterans to their destination and upon returning to the desk would look for other Veterans who may be lost or confused and aid.
Covered assigned sectors of the medical center to assist Veterans with way-finding and other needs.
Traveled throughout the facility in search of unused wheelchairs to collect and restage them in designated areas.
Nutrition and Food Service Assistant-
Conducted patient reminder calls for upcoming appointments.
Assisted Veterans in downloading VVC/VOD app, setting up the link, and using this modality.
Provided training to Veterans on VVC/VOD so they can set up consults with dieticians on Nutrition and Food services
Medical Administrative Service Assistant-
Conducted reminder calls to Veterans for all primary care clinics in Miami-Dade County Broward county and Monroe county.
Duties included calling patients to confirm appointments, reschedule or cancel if necessary.
Duties routinely required verifying and informing patients to update their demographic information when applicable.
Reminded all patients of the nearest VA Medical Center is where they may update all demographic and healthcare-related information.
Dependency Case Manager Trainee Children Home Society of Florida
Oversaw the children in need.
Addressed the factors that have put child or children at risk for out-of-home placement.
Helped create a permanent, stable, and safe home environment for Florida’s kids.
Member of a strategic care team.
Worked with parents to get the services needed so that child or children could stay in the home or return to the home.
Worked with other agencies or services to help families
Child Protective Investigator, Child Protective Investigations – Florida
07/2018 to 12/2018
Conducted investigations regarding allegations of abuse, neglect, abandonment, and/or special conditions for children.
Worked closely with law enforcement; Collects information through observation and interviews with the children, parents, relatives, neighbors, and other parties associated with the case, as well as analysis of criminal, past service history, and other records.
Engaged families to understand the family's perspectives about family dynamics, challenges, and solutions, identifies needs, and determines the level of intervention needed to include voluntary services or court-ordered dependency services.
Assessed danger threats, child vulnerabilities, and caregiver protective capacities to determine whether a child is safe or not safe.
Developed with family and other persons as necessary any required present and/or impending danger plans based on analysis of dangerous threats in operation.
Managed and modifies safety plans as necessary during the investigation.
Arranged emergency placement for any child that cannot safely remain in the home.
The notified state attorney, law enforcement, child protection team, and other required individuals as appropriate.
Provided written presentation on impending danger assessments.
Completed Risk Assessment on families investigated and explains risk score to family.
Conducted staffing required for families with risk scores that are High and Very High Risk.
Presented safety plan and impending danger assessment at case management case transfer staffing and participates in discussion as to recommended follow-up actions.
Provided families with services linkages to agency and community resources based on needs assessment and provides recommendations for the development of case plan to the Case Manager.
Conducted initial/ongoing child present and impending danger assessments; Developed with the family a signed Present Danger Plan and a signed safety plan for any identified threats and interventions.
Schedules and gathers information for and participates in case staffing;
Prepared appropriate reports/documentation in coordination with Children's Legal Services and provides testimony in court.
Maintains thorough documentation in the client records/appropriate information system(s) and maintains organized client files.
Reported indication of abuse, neglect, and/or abandonment to the Florida Abuse Hotline.
Established and maintains cooperative and professional working relationships with organizations and other agencies involved with child protective investigations such as community-based providers, Children's Legal Services, law enforcement, medical personnel, schools, and other community/agency resources.
Ensured effective communication with deaf or hard-of-hearing customers or companions following the ADA and/or Section 504 and shall manage service records and report this data and any resources and/or training need to their designated program point of contact.
Safety and Security Officer,
Clemson University – Clemson, SC
03/2016 to 01/2017
Monitored and authorized entrance and departure of vehicles, employees, cargo trucks, and visitors.
Detected suspicious activities and watched for criminal acts and rule infractions then warned offenders about rule infractions and violations and verbally evicted.
Circulated among visitors, patrons, and employees to preserve order and protect property by monitoring and reporting suspicious activities to local authorities.
Compiled reports on property damage, theft, presence of unauthorized persons, and unusual occurrences.
Detention Lieutenant, Aiken County Detention Center – Aiken, SC
07/1998 to 09/2015
As a Detention Lieutenant, my duties always adhere to all confidentiality requirements in the process of investigating or resolving inmates, staff, and public inquiries and complaints in an empathetic manner to include personal issues and promptly responded to inquiries and requests that fell under my authority.
Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
Foster an environment that encouraged continual process by training staff on operating procedures and company policy and procedures;
Display strong leadership to support staff and volunteers; cross-training and backing up other supervisors per policy;
Identified deputies, sergeants and support staff and volunteer’s development needs with appropriate training;
Provide accurate, specific, and timely performance feedback; and facilitated inter-departmental communication to effectively provide support.
Maintained up-to-date knowledge of my profession and service changes.
Liaison between other agencies and internal departments plus followed-through on all critical inter-departmental escalations to increase staff retention rates.
Resolve associate, tool, and service delivery issues revealed by statistical reports.
Manage inmate's supplies, vendors, organization, and upkeep.
Master of Arts: Pastoral Counseling, 2015
Liberty University - Lynchburg, VA
Master of Arts: Human Services, 2013
University of the Rockies - Denver, CO
Bachelor of Science: Management, Human Services, 2011
Southern Wesleyan University – Central, SC
Board Certified Human Services Practitioner
Helping Others Heal (40 hours)
Conflict Communication Skills
Adult Mental Health First Aid USA (3 years)
Wellness Recovery Action Plan (WRAP) Training (16 hours)
Cultural Competency Training (4 hours)
The question, Persuade, Refer (QPR) Gatekeeper Training (2 hours)
Human Services and Communication
OSHA Hazard Communication
Communication Leadership and Management
Homeland Security, Weapons of Mass Destruction Response
Crisis Intervention Training
Theft prevention Training
Risk Analysis Training
References upon request.