William Norrod

St Petersburg, Florida, United States

adm05b@r.postjobfree.com 727-***-****

linkedin.com/in/william-norrod

Summary

100% T&P (SMC K1, S1) Disabled Iraq War Veteran. End-Stage Cardiomyopathy. Decided sitting around waiting for my heart to fail was not doing me any good. Seeking an Administrative or lite work. I am severely disabled but able to work in an office environment. Its not even about the pay, I just need to occupy myself.

Experience

Semi Retired

U.S. Department of Veterans Affairs

Sep 2020 - Present (9 months +)

100% T&P (SMC K1, S1) Disabled Iraq War Veteran. End-Stage Cardiomyopathy. 20 Plus Years Experience as Administrative Specialist, Administrative Officer, and Operations Specialist. With recent work for the Department of Veterans Affairs, Veterans Health Administration in Healthcare EVS in VISN 8 Bay Pines VA Hospital as well as VISN 10 Battle Creek VA Medical Center. Working in COVID-19 Support roles till required to step down due to medical conditions. Personally Responsible for several project increasing Patient and Employee safety during the Pandemic. Unable to fulfill a labor based position. Willing to work in position at reduced rate to show capabilities and return to the work force.

Housekeeping Aide (COVID-19 Support)

U.S. Department of Veterans Affairs

Jul 2020 - Sep 2020 (3 months)

Duties include cleaning wards, patient rooms, storerooms, offices, corridors, restrooms, shower rooms, and other areas. Housekeeping Aids sweep, mop, scrub (machine) floors, vacuum carpets and upholstered furniture, empty waste baskets, clean light globes and Venetian blinds, wash walls, windows and ceilings by climbing small ladders, refill toilet tissue and towel dispensers and move furniture. Housekeeping Aids carry out assignments with minimal supervision. Provided EVS Services in 82-1 the COVID-19 Quarantine Ward providing complex decontamination providing a safe Environment of Care for the Patients and Staff. Ensuring the Facility adheres to JACHO, OSHA as well as all other local, state, and Federal Compliance standards.

Housekeeping (Floor Care)

U.S. Department of Veterans Affairs

Dec 2019 - Jul 2020 (8 months)

William Norrod - page 1

Temporarily assigned as the EMS One Call 2nd Shift on the 1530-2400 tour of duty with primary responsibility as the EMS Housekeeping Bed Management Service: Tracking, Monitoring, Logging Patient flow to ensure timely turnover rates with regards to EMS Services.

• Additional responsibilities of receiving written and verbal communications. Access situation, and determine proper outcome for actions, file work orders, One Calls, and updated the BMS systems.

• Generating and maintain reports of services with various software suites both internally and on nationally accessed databases.

• Track work flow and provide information to supervisors and management for action and record.

• Act as the Primary Point of Contact for EMS services at Bay Pines Health Care System during tour of duty.

• Works collaboratively with EMS leadership, Patient Flow, Nursing, and AOD to ensure that Bed Management Solutions information is accurate and up to date.

• Ensures that Beds are assigned to appropriate teams and that team caseloads remain balanced

• Generates workload and performance improvement related reports

• Uses VA databases including BMS to complete data review and entry with accuracy and timeliness

• Provides back-up and coverage to team members as needed Housekeeping Aide (FLOOR CARE)

U.S. Department of Veterans Affairs

Mar 2018 - Dec 2019 (1 year 10 months)

• Assure the accomplishment of EMS services: such duties as power scrubbing of floors, floor finish removal and reapplication, dusting and polishing floors, furniture sweeping, mopping, washing interior windows and fixtures, washing walls, ceilings, furniture and draperies, cleaning patient bed and discharge units.

• Secondary responsibilities of responding to One-Calls Providing Light Maintenance: Minor plumbing; clogged toilet or running faucet. Safety & Cosmetic repairs to soap and paper towel dispensers, etc...

• Troubleshooting and repair of Floor maintenance equipment. Most commonly making minor repair to electrical systems or plumbing subsystems.

• Develop and direct formal on-the-job training programs for subordinates and operating personnel in methods and procedures, aseptic techniques and sanitation, security and safety, regarding floorcare.

• Lead during assigned projects.

• Manage and maintain inventory of equipment and supplies.

• Conduct waste removal services

• Staying abreast to changes with Safety or Training; to increase performance and reduce injury, malfunctions, or damages

• Perform other related duties as assigned.

Business Owner

Norrod Technology

2007 - Jul 2015 (8 years 7 months)

Discontinued business

Transitional Personal

US Army

May 2006 - Oct 2006 (6 months)

MMRB- RETIRED

William Norrod - page 2

Operations Assistant

US Army

Jan 2006 - May 2006 (5 months)

18th Airborne Corps G3 Current Operations Warehouse

• Ensured the combat readiness of the XVIII Airborne Corps Tactical Operations Center by Assisting in the maintenance, serviceability, and accountability of over 10 million dollars’ worth of CIBPO and PBO equipment

Administrative NCO/ Driver

US Army

Mar 2005 - Jan 2006 (11 months)

Multi-National Corps- Iraq, Iraqi Army Liaison (IGFC), Baghdad, Iraq Directly responsible for the welfare of the Chief of the Multi-National Corps- Iraq, Iraq Army Liaison, MNC-I, Cultural Advisor, and the MNC-I Military Advisor, as well as 16 other GS-13 personnel and support staff. As the Administrative NCO, I would receive and screen the majority of callers and visitors to the Office of the Chief, take preliminary steps to solve various problems and complaints which could not be resolved at the subordinate level, to be presented to the Chief for decision. Responsible for publications, controlled correspondence, and directive tracking. Controls the scheduling of the Chief's calendar. Sets priorities and schedules appointments without prior clearance or approval. Providing routine and unscheduled transportation of the Iraq Ground Force Command (IGFC) Command Group. Satellite Radio Operator/ DMS Operator

US Army

Dec 2004 - Mar 2005 (4 months)

MNC-I, C3 Ops

• Duties included maintenance of the MNC-I headquarters message center, which is responsible for all incoming and outgoing message traffic for coalition forces in the Iraq Theater. Watch NCO

US Army

Jan 2004 - Dec 2004 (1 year)

18 ABC G3 CurOps COC

• Serves as the Corps Commander’s representative after duty hours with principal responsibility for initiating alert recall procedures and Emergency Deployment Readiness Exercises

• Receives, screens, and relays Serious Incident Reports from Corps Major Subordinate Commands to Headquarters FORSCOM;

• Prepares the Corps Command Group daily morning report; provides 24-hour continuity to the Corps Headquarter

Operations Assistant

US Army

William Norrod - page 3

Nov 2003 - Jan 2004 (3 months)

Deployed ISO UFL03

• Serves as the Corps Command Group representative during pre-deployment operations coordinating the packing and shipping of the 18th Airborne Corps Tactical Command Post to Yong-in South Korea, in support of Ulchi-Focus Lens.

• Pre-Deployed with equipment, providing security of Corps Assets.

• Acted as the 18th Airborne Corps, Assistant Chief of Staff, G3 Current Operations Courier in support of UFL.

DMS/ AMHS Operator

US Army

Aug 2002 - Nov 2003 (1 year 4 months)

18 ABC G3 CurOps

• Provided administrative support for the 18th Airborne Corps Defense Message Center; capable of deployment within 18 hours of notification in support of worldwide contingencies.

• Maintains Corps Message Center 24 hour incoming and outgoing correspondence and section suspense messages, TDY orders, and NCOERs

• Ensures the maintenance and serviceability of over $100,000 worth of MTOE/TDA equipment Operations Assistant

US Army

May 2002 - Aug 2002 (4 months)

CENTCOM C3

• Prepares correspondence, messages, reports, and forms, serves as a receptionist; handles incoming mail and messages; maintains files; uses copying equipment; receives and maintains publications; utilizes word processing, presentation, and spreadsheet software. Legal Clerk

US Army

Oct 2000 - May 2002 (1 year 8 months)

3/43 Air Defense Artillery Battalion

• Responsible for processing legal packets, awards, and leave forms at battalion level

• Timely processing on average of over 30 Administrative actions monthly at Brigade and Finance

• Ensured mission was accomplished in the most expedient and professional manner while ensuring that the personnel needs of the unit where meet

RAPIDS Clerk/ Admin Assistant

United States Army Reserve

Jun 1999 - Mar 2000 (10 months)

861st QMCo (AES&R) (AIRBORNE)

• Determine eligibility for access to DEERS and RAPIDS enrollment at the USAR Center Nashville, TN William Norrod - page 4

• Provided services as Security Assistant with responsibilities of verifying eligibility and vetting for facility access badges and DD form 2 Identification Cards for service members and eligible categories.

• Assisted Unit Administrator with administrative functions.

• Routinely preparing correspondence, messages, reports, and forms, serves as a receptionist; handles incoming mail and messages; maintains files; uses copying equipment; receives and maintains publications; utilizes word processing, presentation, and spreadsheet software. Education

US Army Adjutant General School

Human Resources Specialist

2005 - 2007

MOS-42A-002 Human Resource Specialist

MOS-42A-001 Human Resource Specialist

Awarded both Identifiers through progression in MOS line from MOS-71L-003 Administrative Specialist to MOS-42L-001 Administrative Specialist with final progression to MOS-42A Human Resource Specialist Series.

US Army Infantry School

Infantryman

2006 - 2006

Upon completion of the course, the student will be able to perform as a disciplined, motivated, physically fit, technically and tactically proficient infantryman. Keiser University

Health Services Administration

Licenses & Certifications

Leading in Crisis - LinkedIn

Facilities Management: Social Distancing and PPE - LinkedIn LinkedIn Learning Highlights: Project Management - LinkedIn The Data Science of Healthcare, Medicine, and Public Health, with Barton Poulson - LinkedIn

Become a Healthcare Project Manager - LinkedIn

Leading Projects - LinkedIn

William Norrod - page 5

Microsoft Teams Essential Training - LinkedIn

Six Sigma Foundations - LinkedIn

Project Management Foundations: Schedules - LinkedIn Microsoft Project 2019 and Project Online Desktop Essential Training - LinkedIn Business Acumen for Project Managers - LinkedIn

Project Management: Healthcare Projects - LinkedIn Project Management Foundations - LinkedIn

Primavera P6 Essential Training - LinkedIn

Project Management: Government Projects - LinkedIn Become a Government Project Manager - LinkedIn

Culture of Kaizen - LinkedIn

Executive Influence - LinkedIn

Skills

Strategic Planning • Strategy • Network Security • Government • Military • Healthcare • Command

• Administration • Healthcare Management • Crisis Management William Norrod - page 6

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