Ms. Davis has ** years of extensive experience in technical writing, editing, document life cycle, and version control at Fortune 100 companies (Walt Disney, Cisco Systems, Northrop Grumman, Goldman Sachs, Lockheed Martin, Honeywell) supporting software and hardware development, and cyber security efforts. She has a proven track record in technical writing, editing, document lifecycle management, and version control Most of her recent work has been creating documentation in and for Cloud environments.

Summary of Qualifications

Led teams in document migration projects in Agile, Waterfall, and Hybrid environments.

Led technical writing teams for NetApp, Cisco, TransEnterix, TierPoint, and others documenting new hardware and software products.

Documentation types include technical and business requirements, functional requirements, object model dictionaries, data dictionaries, system architecture, user manuals (end user, administrator and system administrator), promotion packages, process flows, user interface design, use cases, acceptance test plans, instructional design, and wiki design.

Collaborated with corporate communications, end users, subject matter experts to ensure communications plans, documentation and training are aligned, addressed content gaps. Wrote clear and concise task-based information for a technical audience, end users, and systems administrators.

Skilled editor with over 20 years of editing according to Chicago Manual of Style and Associated Press Style Book.

Technical Skills

SharePoint (10 years) – SharePoint Administrator - created and configured SharePoint for content management, version control, content management single sourcing, and metadata of standards and corporate documentation.

Microsoft Office products expert (20+ years), XML (10 years), DITA (2 years), RoboHelp (2 years), FrameMaker (7 years), Adobe Illustrator (2 years), Adobe Acrobat (10 Years), Microsoft Project (5 years), Github (2 years), XTML (5 years). Visio 10+ years.

Agile/Scrum environments 7+ years.

Education

Smith College, Northampton, MA – Bachelor of Arts, History

Relevant Professional Experience

Uber/Lyft August 2019 – Present

Cisco April 2019 – July 2019

Program Manager/Technical Writer Contract (Contract) Research Triangle Park, NC

Documented process around vulnerability management and remediation to all LOB's within the enterprise to ensure Cisco does not have security breaches.

Worked with InfoSec PMs, engineers, and developers to interpret and aggregate their technical jargon into a written document that the business side understands.

Wrote requirements for different levels of technical knowledge: Created one level that the business can understand and created a more technical second version.

Freelance April 2018 – present

Technical Writer Raleigh, NC

Created a wide variety of technical documentation including mechanical servicing manuals, business plans, search engine optimization (SEO) articles, blogs, copywriting for web pages and other marketing materials.

Wrote series of user manuals for small manufacturing companies throughout North Carolina.

Honeywell June 2017 – April 2018

Bid Manager (Contract)

Coordinated efforts of various departments for required response to bid proposals. Managed data accuracy and on-time completion of bids.

Reviewed requests for proposals (RFPs); developed proposal plans, outlines and schedules; prepared questions for the potential clients, monitored the efforts of team partners: account managers, sales engineers, solution consultants, legal, costing and subcontractors. Reviewed proposal drafts and final versions to RFP's with a focus on accuracy, staffing, quality and effective design and layout.

Uber/Lyft December 2016 – May 2017

TierPoint

Business Analyst/Senior Technical Writer (Contract) August 2016 to November 2016

Analyzed documentation repository, created, managed and executed content management project plan. Collected metadata for existing documentation and created content management on demand documentation for reports and templates.

Planned and implemented wiki migration to a new platform, rewriting templates, updating processes, policies and procedures. Used XML to create the new wikis.

Ensure that the project team understands all aspects of the prime contract relating to their respective responsibilities, and demonstrate a thorough understanding of the prime contract checklist and organizational structure.

Managed project scope and appropriately alerted management to scoping issues.

Cisco November 2015 – July 2016

Business Analyst/Senior Technical Writer (Contract) Research Triangle Park, NC

Analyzed current documentation repository, Developed and managed project plan for moving Cisco’s InfoSec team’s documents from EDCS and Doc Central to Alfresco. Development milestones and metrics for managing the content management program.

Collected and applied metadata to Cisco cloud tools for managing content.

Wrote training materials for migration efforts, escalated issues and developed resolutions and developed project communications plan.

Facilitated communication among team members from offices all over the world.

Managed project scope and appropriately alerted management to scoping issues.

Created Jive pages to present high-level technical content to internal audiences to provide both simplified overviews and highly detailed content.

Used Jabber to hold, capture and publish online meetings with remote teams.

TransEnterix April 2015 – October 2015

Business Analyst/Senior Technical Writer (Contract) Research Triangle Park, NC

Created and implemented documentation project plan. Analyzed hardware and software documentation needs.

Took projects from original concept through final implementation.

Managed project scope and appropriately alerted management to scoping issues.

Six-month contract for surgical robotics company.

Wrote and edited Manufacturing Process Instructions, user manuals, firmware-programming instructions, software architecture documents, and software documents for FDA 510(k) submission.

Created graphics and process flows for multiple software documents.

Ran test procedures for surgical robot and software for quality.

Used System Development Lifecycle in an Agile environment in the development of the SurgiBot robotic operating system.

Development milestones and metrics for managing the content management program.

NetApp, Inc. August 2014 – April 2015

Business Analyst/Senior Technical Writer (Contract) Research Triangle Park, NC

Designed and implemented content management SharePoint 2013 standards site according to ISO standards. Designed and created department wikis. Redesigned content and format for department’s Intranet pages.

Created, managed and implement Content Management System (CMS) project plan for Enterprise Infrastructure Services. Created internal marketing documents and presentations, wrote newsletters and blog articles.

Interfaced with all areas affected by the project including end users and functional departments.

Managed project scope and appropriately alerted management to scoping issues.

Collected and applied metadata to Cisco cloud tools for managing content.

Compiled functional requirements, business requirements and customer requirements for SharePoint infrastructure.

Freelance January 2014 – July 2014

Technical Writer Orlando, FL

Created a wide variety of technical documentation including mechanical servicing manuals, business plans, search engine optimization (SEO) articles, blogs, copywriting for web pages and other marketing materials.

Used various types of social media, including LinkedIn, Twitter, Facebook and Blogger to convey message.

Created web pages for small businesses.

Walt Disney World June 2012 – December 2013

Senior Technical Writer Lake Buena Vista, FL

Created and developed documents for new software development project through research and interviewing subject matter experts. Designed user interface (UI) process flows.

Documents included functional requirements, technical requirements, business requirements, statements of work, data dictionaries, user manuals, object model dictionaries, system architecture diagrams, wikis, triage processes and documentation, version control, backup, and recovery processes.

Other responsibilities include design documentation, editing create graphics, create style sheets, editing, and version control. High degree of self-directed work includes defining deliverable tasks, determining necessary documents, documenting errors, FDA food handling compliance and standards.

Designed documentation for Hazard Analysis and Critical Control Points (HAACP) food safety software.

Used Systems Development Lifecycle in a hybrid waterfall/Agile software process for the CHEFS program.

Updated the cumbersome standards documentation web site to content management system using SharePoint. Collected and added metadata for SharePoint documentation.

Freelance September 2009 – May 2012

Technical Writer Orlando, FL

Created a wide variety of technical documentation including mechanical servicing manuals, business plans, search engine optimization (SEO) articles, blogs, copywriting for web pages and other marketing materials.

Use various types of social media, including LinkedIn, Twitter, Facebook, and Blogger. Created web pages for small businesses.

Walt Disney World September 2005 – August 2009

Production Stage Manager Lake Buena Vista, FL

Stage Manager for American Gardens Eat to The Beat Concert Series. Groups include Loverboy, The Beach Boys, Three Dog Night, The Four Tops, The Contours, Chubby Checker, Gloria Gaynor, and others.

Creative theme development, contract negotiations, budgeting, site searches, vendor management, event production, and implementation.

Northrop Grumman Laser Systems November 2004 – September 2005

Engineering Planner (Contract) Apopka, FL

Worked with Director of Engineering at Northrop Grumman Laser Systems to document and standardize Basis of Estimate (BOE) guidelines for the Laser Systems Division. Created DOD documentation packages that were compliant with DOD guidelines.

Freelance Producer/Stage Manager August 2003 – November 2004

Various Orlando, FL

Created cable television and documentary programming with a private investor. Developed proposals, budgets, staffing plans, equipment, and materials plans and budgets. Created series concepts and scripts. Supervised performance standards, facilities, technical elements, and talent for Halloween Horror Nights and Rock the Universe concerts at Universal Studios Orlando.

Athena Visual Communications, Inc. 1994 -- 2003

President/Producer Greensboro, North Carolina

Athena Visual Communications, Inc. was video production company providing quality broadcast production services to both local and national markets. President of this start-up company with annual sales of $500,000 for 10 years.

Responsibilities encompassed customer building marketing; profit and loss accountability; staff recruitment and team building; total customer and quality focus; strong multi-tasking, project management, leadership, analytical, writing, and budgeting. Produced, directed, and wrote over 50 productions.

Clients included CBS, CNN, BET, American Journal, Bell South, Darden Restaurants, High Point Furniture Industries, The Montel Williams Show, Pulaski Furniture, Grenada Television, The Golf Channel, and others.

Contact this candidate