Mark P. Ermis

**** ****** ******* *****: 248-***-****

Orchard Lake, MI 48324 Email: adm054@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

A Magna Cum Laude Bachelor’s degree from Western Michigan University in Organizational Communication & Business that is coupled with 21 years of experience in the mortgage, finance and banking industry. Managed and coordinated several successful strategic sourcing & procurement initiatives, contract negotiations, teams, and projects. Responsible for developing and maintaining a department that significantly improved corporate efficiencies. Extensive interaction with vendors, customers, and internal business leaders to increase the bank’s revenue while reducing expenses.

PROFESSIONAL SKILLS

Business and finance skills include: Strategic Sourcing & Procurement, Vendor Management, Contract Negotiations, Contract Authoring, Financial Forecasting & Budgeting, Team Management, Project Management, Banking Operations, Mortgage Servicing, Mortgage Originations, Public Speaking, and Professional Writing such as business requirements, financial report creation, memos, press releases, and departmental manuals. Extensive computer and system knowledge includes: Microsoft Office, Excel Pivots, Macros and Access databases, Coupa Procurement System, Hyperion, Adobe Lifecycle, Baker Hill OnePoint, AFS Commercial System, LoansPQ, and LaserPro. Also have experience in Marketing, Finance, Accounting, Risk, Legal and IT interaction and development.

PROFESSIONAL EXPERIENCE

Flagstar Bank, Troy, MI January 2000 – Present

Vice President – Sr. Strategic Sourcing & Procurement Manager 12/13 – Present

Promoted to manage and execute sourcing category strategies for several National Third-Party account contracts that support business profit centers, shared services and support functions while working strategically with multiple business line leaders to drive innovation, maximize savings and mitigate risk

Responsible for contract authoring, negotiations, financial cost analysis, complex RFx development/completion and renewals which include service levels (SLA’s), terms & conditions and overall regulatory accountability to protect the bank

2020 contract negotiations resulted in $15-20M in cost saves and avoidances

Created Flagstar’s Diversity & Inclusion supplier analytics and financial reporting metrics

Responsible for creating monthly and annual executive report packages that outlines corporate third-party spend and performance (which totaled $400-450M in annual spend)

Assisted in the creation of a formal vendor corporate policy that incorporates all the OCC and CFPB rules

Coordinated with Vendor Risk Management for when and how vendor reviews and score carding would be performed

Responsible for business requirements, system configuration, and data mapping in order to implement a new multi-facet vendor operations system

Assistant Vice President – Senior System Analyst Manager 07/11 – 12/13

Managed a team of 3 employees who administered the following systems: Baker Hill OnePoint, AFS Commercial Lending, LoansPQ Consumer Lending, and LaserPro

Responsible for administering Baker Hill OnePoint system configuration, data mapping, file imports/exports, and commercial and credit risk reporting

Coordinated business requirements from the commercial lending and credit risk divisions in order to develop system solutions to meet business needs

Acted as a liaison between internal IT, the business units and vendors in order to create, test, implement, and deploy system updates and enhancements which improved user efficiency

Responsible for managing test scripts and plans for all system upgrades while distributing release notes to the business units

Operated a Change Control process to review, manage, and prioritize business unit requests which in turn documented the entire process and gathered all necessary approval signatures for audit purposes

Assistant Vice President – Senior Financial Analyst 01/10 – 07/11

Developed and managed a forecast model centered around loan default analytics that provided valuable insight to investor loan repurchases which directly impacted corporate liquidity and the overall impact to the balance sheet

Established a foreclosure forecast model that calculates when investor loan claims will be filed which predicts when there will be an offset to expenses

Create various segmented business unit financial packages and key performance indicators for executive management’s review which aids in the decision making of the overall strategic business plan

Responsible for the creation, forecasting and overall financial analytics of the Servicing business unit’s annual budget

Assistant Vice President – Project Manager 04/07 – 01/10

Played an integral role in the creation of a new subsidiary of Flagstar Bank called DocVelocity

Coordinated the efforts to obtain a “Patent Pending” on the DocVelocity product methodology

Developed and managed the customer invoice creation and collections process for DocVelocity

Created customer analytics on pricing, satisfaction, and usage of the product which assisted in the development of the DocVelocity business plan

Lead the efforts with our legal staff to create the Terms of Use, Privacy Policy, Pricing Agreements, Non-Disclosure Agreements, Copyrights, & Trademarks for DocVelocity

Assisted in the coordination of new product releases by receiving feedback from customers, working with the IT developers to incorporate the customer’s needs into the product, performing extensive testing of the enhancements, and then deploying the new features to the marketplace

Assistant Vice President – Servicing Escrow & MERS Manager 07/03 – 04/07

Promoted as an Officer of the bank to manage the Servicing Escrow and MERS departments

Industry expert guest speaker at the annual MERS User Conference for 2 years

Worked in tandem with our Tax, Insurance, PMI, Foreclosure, and Bankruptcy departments to improve the overall experience for our customers by correcting and solving their inquiries in a timely manner

Developed a new Escrow Analysis that improved customer comprehension which drastically reduced the frequency of customer service calls

Coordinated with our servicing IT vendor to increase the functionality of our customer service modules

Created internal reports that have streamlined business functions and increased productivity

Manager of 6 employees

Department Manager – MERS 06/01 – 07/03

Promoted to develop and manage the Mortgage Electronic Registration Systems (MERS) department

Coordinated with the IT department to create MERS business applications for various departments

Trained several department managers, employees, and customers on how to use the MERS system

Created the MERS instructional manual for training and auditing purposes

MERS moved the bank towards a paperless environment which saved millions of dollars per year

Manager of 3 employees

Manager Trainee 01/00 – 06/01

Responsible for learning all facets of the company by rotating thru various departments

Responsible for supervising several projects given by the department managers

Analyzed commercial loan packages to check borrower creditworthiness and the risk to the bank

Attended several management and business-oriented seminars

Interviewed and recruited at universities for new Management Trainee prospects

FHLMC guidelines certified

HONORS, AWARDS & EXTRACURRICULAR ACTIVITIES

4 year varsity letter winner in both Cross Country and Track & Field at Western Michigan University

Named Captain of the Western Michigan University Cross Country team

Honored with the Most Improved award in Cross Country

Academic All-Conference performer in Cross Country and Track & Field

Contact this candidate