Revenue Manager Reservation Agent

Computer literate - MS-Office and knowledge in operational system like cash register/POS machine, MICROS Opera, MICROS Fidelio, Sun System, JANA (FBM), Cisco and OASYS

Customer Service -Oriented with 11 years of experienced in Hospitality Industry. (Events & Catering and Reservations).

Well Experienced and knowledgeable in handling (Cashiering and Billing- Money Exchange, Jewelleries & Pawnshop, Bar & Restaurant and shopping centre).

Flexible in schedule’s shifting, can work under minimal supervisory.

A team player who had an average of 95% monthly IFH score

Proven 1 year experience as Secretary/Administrative role

Fluency in oral and written English

Have good personal skills

Flexible, can work independently under pressure

Hard working w/ positive attitude, willingness to learn

Desire for advancement and development

Strong ability to perform effectively

Can perform multi-tasking

Resourceful, Highly Energetic, Enthusiastic, Team player, Can work under pressure, Excellent in Customer Service, Relations Skills, Strong Interpersonal & Leadership Skills, Analytical Thinking, Organizing Skills, Initiative, Innovative, Perseverance and Integrity, Dedication

2003 – 2004 LOYALTY AWARDEE with a Degree of Bachelor in Secondary Education – Major in GENERAL SCIENCE

ROTANA CALL CENTER AGENT

September 2020 up to Present -Beach Rotana Hotel, Abu Dhabi UAE

Ensure guests are greeted by name and calls are handled as per the company standard

Maintain an up to date knowledge of the information bank

Managing a high volume of calls in a timely and professional manner

Ensure the proper operation of the Cisco System and accurate data entry in the share portal

Take requests and complaints from a customer and submit them through the system

Booking appointments in the system based on the set criteria

Responding efficiently and accurately to the caller, explaining possible solutions and ensuring that customers feel supported and valued

Utilizing provided software, databases, scripts, tools appropriately

RESERVATIONS SUPERVISOR CUM GROUP COORDINATOR-CLUSTER

August 2017 to September 2020-Beach Rotana Hotel, Abu Dhabi UAE

Assist the revenue manager and oversee the daily workflow within the working area

Responsible for coaching, resolving issues and serving as a link between subordinates and upper management.

In charge for quality checks one day prior to the arrivals of the guests

Responsible in maintaining effective communication on all reservations made to ensure smooth and efficient service delivery

Ensure all pending payment for reservation department is closed whenever individual or group booking were checked out

Attend weekend briefing in behalf of revenue manager and in charge of weekend operation

Provide training to all new colleagues and provide new information for all promotions of the hotel

Responsible for all the group block during check in and check out of the guests

Answering telephone calls

Creating manual bookings over the phone, emails and updating all bookings done through online

Negotiate rates with guests, companies and travel agents as required

Monitor daily availability and keep front office informed of best rates to sell.

Monitor websites for incoming reservations.

Follow up charges on no show bookings.

Perform miscellaneous job-related duties as assigned.

Meet and greet the client for group booking to discuss their requirements, special notes and instruction before the group arrives in order to have smooth check in.

CATERING & EVENTS SECRETARY-CLUSTER

July 2016 to August 2017 – Yas Island Rotana Hotel, Abu Dhabi UAE

CLIENT SERVICES CLERK/RESERVATION AGENT-CLUSTER

June 2013 up to July 2016 – Yas Island Rotana Hotel, Abu Dhabi UAE

OUTLET CASHIER

May 2010 to June 2013 – Al Bustan Rotana Hotel, Dubai UAE

RELIEVER FOR ACCOUNTS SECRETARY

December 2011 – February 2011 – Al Bustan Rotana Hotel, Dubai UAE

September 2012 October 2012

WAITRESS CUM CASHIER

ENGLISH BAR/ALL DAY DINING AREA

April 2009 to May 2010 - INTERNATIONAL ROTANA INN, ABU DHABI UAE

CASHIER / RECEPTIONIST / TELEPHONE OPERATOR

2008 – 2009 - BY THE SEA HOTEL & BEACH RESORT, PHILIPPINES

CASHIER/VAULT KEEPER

January 2005 to January 2008 - BALITOK PAWNSHOP & MONEY EXCHANGE BRANCH-1

PHILIPPINES

July – September 2014 Events & Banqueting Executive

Events & Banqueting Department

Yas Island Rotana Hotel

October 2011 till December 2011 Inter-Departmental Training

Accounts Secretary (Finance Department)

Al Bustan Rotana Dubai UAE

April 2011 till October 2011 Inter-Departmental Training

Accounts Receivable (Credit Department)

Al Bustan Rotana Dubai UAE

On the Job Training

Beach Rotana Hotel Abu Dhabi

July 22 & 23, 2019

Destination Leadership

Yas Island & Centro Yas Rotana

September 2016

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Ms. Ruth Dela Cruz Tateng

Applicant

RUTH DELA CRUZ TATENG

Abu Azooz Building Salam St. Abu Dhabi UAE

Mobile # : +971-**-***-****

Email Address : **********@**********.***

Linkend : https://www.linkedin.com/in/ruth-tateng-7a5433ab/

SUMMARY OF QUALIFICATION

PROFESSIONAL STRENGTHS

ACADEMIC DETAILS

CAREER SUMMARY

PROFESSIONAL DEVELOPMENT

TRAINING’S / SEMINAR’S ATTENDED

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