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Officer Intern

Location:
Nairobi, Nairobi County, Kenya
Posted:
April 27, 2021

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Resume:

CURRICULUM VITAE

NAME: CHRISTINE NYABOKE OBINO

DOB: 23MAY 1993

GENDER: FEMALE

RELIGION : CHRISTIAN

MARTIAL STATUS : SINGLE

NATIONALITY: KENYAN

LANGUAGES : ENGLISH, KISWAHILI, EKEGUSII

Gmail : adlzxa@r.postjobfree.com

PHONE No. : 070*******

POSTAL ADDRESS : 733-40200 KISII.

CAREER STATEMENT.

To pursue a challenging career that will utilize and fully expand my intellect, knowledge, skills and experience towards both my personal growth and that of the organization

To use the acquired knowledge and skills in delivering services to any organization globally and to be the role model in the society.

To dedicate self to achievement of set goals and objectives through transparent, neutral services and enhancement of conducive environment.

ATTRIBUTES

Excellent communication skills: I am able to communicate effectively with a wide range of individuals by showing interest and carefully listening to their views and needs.

Decision making skills: given a number of alternatives, I can carefully evaluate them by weighing the strengths and weaknesses and critically reaching objective conclusions.

Management skills: having worked as part of a team, I have been able to plan effectively on my tasks as well as promote peaceful running of activities within the team.

Teamwork skills: as an employee at national bank, I have been able to work with seven outbound team members in ensuring maximum customer satisfaction is met and targets for the deposits mobilized are met.

Flexibility and adaptability: I am able and very willing to readily respond to changing circumstances and expectations.

Customer service skills: having worked as a service consultant I have learned to be patient with customers, attentive to their needs and deal with them in the best way possible.

EDUCATIONAL BACKGROUND.

2012-2016 : EGERTON UNIVERSITY

ATTAINED : BSc (ENVIRONMENTAL SCIENCE).

GRADE : SECOND CLASS UPPER DIVISION OF 68 POINTS.

Units handled are resource economics, environmental health, statistical methods environmental waste management, environment and international relations, environmental planning and project analysis, environmental law and policy and industrial management and environment among others.

2012 : KENYA INSITITUTE OF MANAGEMENT AND TECHNOLOGY

ATTAININED : CERTIFICATE IN COMPUTER APPLICATIONS

GRADE : CREDIT

2008-2011 : MOI NYABOHANSE GIRLS' HIGH SCHOOL

ATTAINED : KENYA CERTIFICATE OF SECONDARY EDUCATION

GRADE : B+ 69 POINTS

1999-2007 : KENYORO PRIMARY SCHOOL

ATTAINNED : KENYA CERTIFICATE OF PRIMARY EDUCATION

MARKS : 353MARKS.

WORK EXPERIENCE

NATIONAL BANK OF KENYA LTD. Dept: Marketing and corporate communication and customer service experience (mccce)

(FEB 2019-feb 2020)

The Contact center – Customer Service Consultant, Outbound team/ Inbound team.

Telemarketing

Making outgoing calls to customers informing them about the existing and new products and services

Listening to customer complaints and handling them effectively.

Informing customers on arrears in their accounts and requesting them to make payments.

Outbound survey calls

Conducting surveys by calling a list of customers, checking on their satisfaction levels based on a standard set of questions.

Filling in details from the survey calls for analysis purposes.

Resolving complaints calls

Out called customers who raised complaints

Followed up for the resolution of customer complaints within reasonable timelines

2018 OCT-2018 DEC –POSTBANK AS AN INTERN IN HUMAN RESOURCE ADMNISTRATION AND PROPERTY MANAGEMENT.

Duties and Responsibilities

Regular maintenance of Bank assets

Processing of invoices

Ensuring proper record keeping on assets

Coordination of various service providers

Handling staff recruitment process

Processing of specifications for purchase of works and services

Interpersonal communication skills

Filing and data storage

Customer service

2016-2017-OFFICE OF THE DIRECTOR ENVIRONMENT KISII COUNTY AS ENVERONMENTAL OFFICER.

DUTIES AND RESPONSIBILITIES

Develop plans to prevent, control or fix environment problems e.g. air pollution

Conduct research to identify control and eliminate sources of pollutants or hazards affecting the environment

Preparing reports and representations that explain findings for correlation to human activities

2016APRIL-JUNE2016-OGEMBO SUB-COUNTY AS AN INTERN.ENVIRONMENTAL OFFICER.

DUTIES AND RESPONSIBILIES

Working with community based organizations in empowering them on how to live in a clean environment with proper hygiene and sanitation.

Handling solid waste management programmes, community based Barazas on environmental issues and office w

ACHIEVEMENTS

Environmental prefect and school captain in Moi Nyabohanse girls.

INTERESTS.

Serving People

Researching

Socializing

Travelling

Attending social forums

SKILLS

Microsoft excel

PowerPoint

Microsoft word

REFERENCES

SAMSON BOKEA,

DIRECTOR OF ENVIRONMENT KISII COUNTY,

P.O BOX 4554-40200,

072*******.

DR.STANELY MAKINDI,

LECTURER DEPARTMENT OF ENVIRONMENT SCIENCE EGERTON UNIVERSITY.

P.O BOX 536-20116,

EGERTON-KENYA

072*******.

LYNET OWUOR OKOTH,

HEAD- CUSTOMER EXPERIENCE,

NATIONAL BANK,

P.O BOX 728**-*****,

NAIROBI.

072*******.



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