NAME: CHRISTINE NYABOKE OBINO
DOB: 23MAY 1993
RELIGION : CHRISTIAN
MARTIAL STATUS : SINGLE
LANGUAGES : ENGLISH, KISWAHILI, EKEGUSII
Gmail : email@example.com
PHONE No. : 070*******
POSTAL ADDRESS : 733-40200 KISII.
To pursue a challenging career that will utilize and fully expand my intellect, knowledge, skills and experience towards both my personal growth and that of the organization
To use the acquired knowledge and skills in delivering services to any organization globally and to be the role model in the society.
To dedicate self to achievement of set goals and objectives through transparent, neutral services and enhancement of conducive environment.
Excellent communication skills: I am able to communicate effectively with a wide range of individuals by showing interest and carefully listening to their views and needs.
Decision making skills: given a number of alternatives, I can carefully evaluate them by weighing the strengths and weaknesses and critically reaching objective conclusions.
Management skills: having worked as part of a team, I have been able to plan effectively on my tasks as well as promote peaceful running of activities within the team.
Teamwork skills: as an employee at national bank, I have been able to work with seven outbound team members in ensuring maximum customer satisfaction is met and targets for the deposits mobilized are met.
Flexibility and adaptability: I am able and very willing to readily respond to changing circumstances and expectations.
Customer service skills: having worked as a service consultant I have learned to be patient with customers, attentive to their needs and deal with them in the best way possible.
2012-2016 : EGERTON UNIVERSITY
ATTAINED : BSc (ENVIRONMENTAL SCIENCE).
GRADE : SECOND CLASS UPPER DIVISION OF 68 POINTS.
Units handled are resource economics, environmental health, statistical methods environmental waste management, environment and international relations, environmental planning and project analysis, environmental law and policy and industrial management and environment among others.
2012 : KENYA INSITITUTE OF MANAGEMENT AND TECHNOLOGY
ATTAININED : CERTIFICATE IN COMPUTER APPLICATIONS
GRADE : CREDIT
2008-2011 : MOI NYABOHANSE GIRLS' HIGH SCHOOL
ATTAINED : KENYA CERTIFICATE OF SECONDARY EDUCATION
GRADE : B+ 69 POINTS
1999-2007 : KENYORO PRIMARY SCHOOL
ATTAINNED : KENYA CERTIFICATE OF PRIMARY EDUCATION
MARKS : 353MARKS.
NATIONAL BANK OF KENYA LTD. Dept: Marketing and corporate communication and customer service experience (mccce)
(FEB 2019-feb 2020)
The Contact center – Customer Service Consultant, Outbound team/ Inbound team.
Making outgoing calls to customers informing them about the existing and new products and services
Listening to customer complaints and handling them effectively.
Informing customers on arrears in their accounts and requesting them to make payments.
Outbound survey calls
Conducting surveys by calling a list of customers, checking on their satisfaction levels based on a standard set of questions.
Filling in details from the survey calls for analysis purposes.
Resolving complaints calls
Out called customers who raised complaints
Followed up for the resolution of customer complaints within reasonable timelines
2018 OCT-2018 DEC –POSTBANK AS AN INTERN IN HUMAN RESOURCE ADMNISTRATION AND PROPERTY MANAGEMENT.
Duties and Responsibilities
Regular maintenance of Bank assets
Processing of invoices
Ensuring proper record keeping on assets
Coordination of various service providers
Handling staff recruitment process
Processing of specifications for purchase of works and services
Interpersonal communication skills
Filing and data storage
2016-2017-OFFICE OF THE DIRECTOR ENVIRONMENT KISII COUNTY AS ENVERONMENTAL OFFICER.
DUTIES AND RESPONSIBILITIES
Develop plans to prevent, control or fix environment problems e.g. air pollution
Conduct research to identify control and eliminate sources of pollutants or hazards affecting the environment
Preparing reports and representations that explain findings for correlation to human activities
2016APRIL-JUNE2016-OGEMBO SUB-COUNTY AS AN INTERN.ENVIRONMENTAL OFFICER.
DUTIES AND RESPONSIBILIES
Working with community based organizations in empowering them on how to live in a clean environment with proper hygiene and sanitation.
Handling solid waste management programmes, community based Barazas on environmental issues and office w
Environmental prefect and school captain in Moi Nyabohanse girls.
Attending social forums
DIRECTOR OF ENVIRONMENT KISII COUNTY,
P.O BOX 4554-40200,
LECTURER DEPARTMENT OF ENVIRONMENT SCIENCE EGERTON UNIVERSITY.
P.O BOX 536-20116,
LYNET OWUOR OKOTH,
HEAD- CUSTOMER EXPERIENCE,
P.O BOX 728**-*****,