AMARA E STUCKERT

WEST CHESTER, PA ***** 617-***-**** adlztm@r.postjobfree.com

Dedicated reimbursement and patient services professional with 15 years of experience in rare disease and orphan drugs within biotech pharmaceutical and medical device industries. Background in program development/management, sales support, operational improvement, client support, and relationship management. Experience in overseeing day-to- day operations, hiring, training, and managing staff, and coordinating with variety of stakeholders, including patients, families, caregivers, and global partner networks. PROFESSIONAL CAREER EXPERIENCE:

Vifor Pharma (previously Relypsa), Redwood City, CA 2020 to present Field Reimbursement Manager, Northeast

Identify access opportunities and challenges to help develop a strategic business plan. Serve as subject-matter expert and leverage all available resources to educate customers (medical offices and pharmacies) on payer coverage, assistance programs and how to navigate reimbursement challenges. Collaborate with internal stakeholders including Patient Access Services, Trade & Distribution, Managed Markets, and Field Sales to resolve payer coverage issues and other patient access challenges. Leader Liaison of the patient services hub, Veltassa Konnect and the field reimbursement team. During COVID time, I created the Wrap Around Virtual Meeting which entailed bringing in the regional account managers, territory account managers, and the field reimbursement to address all access concerns at a medical office.

STRONGBRIDGE Trevose, PA 2019 (team eliminated)

Field Reimbursement Manager, Northeast

Responsible for providing reimbursement support to physician offices and institutions. Called on Medicare contractors, working to gain coverage determinations. Worked in collaboration with Sales Directors, Area Business Specialists, and Corporate Account Managers. Provided customers guidance on buy and bill, coding and coverage policies. Worked with specialty pharmacies.

MALLINCKRODT, Bedminster, NJ 2016 – 2019

Access and Reimbursement Manager

Engaged in conceptualizing and developing pilot program for dedicated H.P. Acthar HUB. Accountable for achieving corporate revenue goals by supporting implementation of reimbursement and distribution service plans and supporting management of Home Injection Training Services, Patient Assistance Program, and Co-pay Assistance Program. Partner with sales to identify physicians to implement payer strategy. Selected by senior management to train and implement best practices for HUB and ARM. Helped to implement and training Nurse Navigator Program nationally. Implemented initiatives for critical payer accounts and contracted specialty pharmacy distributors. Interacted with key accounts within assigned geography to assist sales force with referral pull-through strategy. Served as subject matter expert for reimbursement and distribution issues in support of commercial sales, marketing and analytics departments. Demonstrated expertise in spearheading award-winning patient hub services. SHIRE (formerly ViroPharma) Waltham, MA 2010 – 2016 Patient Services (Senior) Manager

Promoted through increasingly responsible decision-making roles, based on excellent utilization of knowledge-base and solid performance. Managed and oversaw activities of patient services team, including target tracking, training calls, and standard company protocol. Held accountability for developing retention programs, driving patient satisfaction ratings, and building relationships with outside vendors. Maintained employee scheduling and staff call center hours and ensured compliance with all regulatory requirements. Implemented and managed Situational PAP program and partnered with executive team to obtain Situational PAP inventory. Generated millions in revenue for company by developing innovative patient growth and retention program. Boosted patient retention rates and increased monthly compliance by 35% within one year of being promoted to supervisory role. Drove patient satisfaction rating to 98% as a result of implementing new policies for patient interactions. Improved training and on-boarding of new hires by designing / delivering training programs for multiple roles. Streamlined onboarding for patients and vendors by closely aligning with specialty pharmacies and non-profit organization to achieve and maintain patients on complex ultra- orphan therapy regime. Assessed quality of care and closely collaborated with key internal and external stakeholders on all mission-critical and strategic priorities while ensuring collaboration across cross-functional teams. Assisted with successful transition from Cinryze to OnePath Patient to ensure continued first-class patient services, resulting in increased compliance and a boost in patient satisfaction rates. ADDITIONAL POSITIONS:

CardioNet, Inc., Conshohocken, PA, East Region Manager, Managed Markets, 2005 – 2009 ANIMAS Diabetes Care, LLC West Chester, PA, Insulin Pump Specialists - Inside Sales Dep., 2000 – 2005 EDUCATION:

Immaculata University, Malvern, PA

Bachelor of Science in Organizational Management

CERTIFICATIONS:

Law Certificate in Pharmaceutical and Medical Device Law Executive Coaching Training

SIERRA Communications in Leadership

Microsoft Certified Sales

TECHNICAL SKILLS:

Word, PowerPoint, Excel, Veeva Engage, Salesforce, TeamMeeting, Zoom, Sharepoint,